on 11-07-2012 06:07 PM
got a brand new vita from ebay day of release and with the right analog stick it turns really slow to the right, when i called sony they said that i need a receipt and if i cant get it they wont fix it he said the warranty wont cover it even though the console hasn't been out for 12 months!! any help????
on 11-07-2012 06:15 PM
on 11-07-2012 07:47 PM
im sure if you print out the listing page and also your paypal invoice page this should act as a recipet, like myself i purchased one from "the hut" now how do i get a reciept from them???? sony will say print the sales e-mail so i cant see why it should be an issue for you.
p.s then again try calling sony again you prob got some customer person having a bad day as this happened with the ps3 when first released.... some had it changed some didnt.
on 12-07-2012 08:58 AM
140 for an extention to what??? lol so if your extending it when did it run out haha
sometimes these people at customer services make me laugh
all i can say is try again, this happened with the ps3, or you could try domestic and general as they cover ps3's but dont know how much a vita would be.... my ps3's only cost £3 a month so maybe worth a try.
(thats if they do say well its not been a year since release yet!)
on 12-07-2012 09:01 AM
just read your post again,, and what your saying is (well sony are saying)
everyone who purchased online are not covered as they dont have a shop receipt???
this gets more and more funny, one day sony will get it right and treat customers with a little bit of respect.
on 12-07-2012 01:39 PM
If it was purchased second hand, then the warranty would be invalid regardless of the purchase place. However in this case it was purchased new however a receipt is needed to prove this was the case.
As Ebay has a combination of private and listed businesses, it can be a bit more difficult to verify the purchase. If purchased from a private seller as new, you would have to get their original receipt which may then cover you.
Alternatively if its a business, are you able to contact them in order for them to draw up a receipt and send it to you?
on 21-07-2012 04:02 PM
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