In the menu, games and even PlayTV, the controller keeps scrolling everything down to the bottom. Nothing looks wrong with it,
Can someone please tell me what I need to do inorder to get my controller fixed? If you know why it happened (so I can avoid doing so again next time) please tell me.
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The only thing that I can recommend is doing a resync of the controler. To do that you have to find the really small hole on the back and push it in with a pin.
After that plug it back in with the USB cable and see if it is still having the same issue. If it is then you might have to get a new one because Sony don't do repairs on controlers.
If it is in warranty (which is 12 months from when you purchased it) take it back to where you got it from with the receipt for an exchange.
I had a controller that continuously scrolled left to right. I rectified it by letting the controller run to dead flat, then recharged it and resynced it to the PS3. I'm not sure that will work in every case, but it worked for me.
There is also a reset button on the back of your controller - turn it over and you will see it to the right of the middle screw.
I have a bd remote. The start up menu would scroll from side to side without stopping. Put new batteries in the remote and the problem has been fixed .
There is no risk to your controller by performing a reset or letting it run completely flat.
If you're still having issues with a controller after a reset it may need to be replaced, depending on the issue.
Let us know the nature of the problem you are having and we will be happy to offer some advice.