on 22-02-2012 07:58 PM
So this issue will never be adequately fixed?
It's no wonder that Sony found the need to change their terms and conditions to attempt to indemnify themselves against class action lawsuits.
Therefore it should be equally unsurprising that my bank details will be staying far, far away from my 'Sony Entertainment Network Account', at least until they find some grown-ups to manage the online store and its content.
And can we assume that SuperFastZombie edited Rabid's latest post to put in the spelling mistake at "correspondance"? :/
on 23-02-2012 06:28 AM
Also, i wanted to check - the latest email i got from network support, dated the 31st january, which i will quote again here:-
"Thanks for your e-mail about the Minis Pick 'N' Mix bundle.
Whilst we investigate the issue with transferring the Pick 'N' Mix bundle to your PSP, we have provided you with a code for 5 additional Pick 'N' Mix titles. Please accept this as a good will gesture whilst we are working to resolve the issue. Once we have resolved the issue, you will have access to the original titles that you picked. In total, you will have 10 Pick 'N' Mix titles.
Please accept my apologies in the delay and hope you enjoy the extra games in the meantime."
This was complete fantasy, was it? It wasn't actually a goodwill gesture, but an attempt to fix the issue?
Plus, you attempted to change the conditions in the description of the product after you found out you weren't selling what you thought you were?
Shady business practices much, Sony?
on 23-02-2012 11:37 PM
The 5 minis were not offered as an attempt to fix the issue, they were offered as a good will gesture for the delay sorting out the actual problem. Pretty much exactly what the above post says, only I didn't get an email, I was told this over the phone.
I am honestly amazed that if I don't contact the support line again, it seems nobody from Sony would actually deal with this / reply to me / sort out a refund. Why should I phone again? I have emailed and phoned lots of times. I have been told this is being sorted as an ongoing problem, and only know it isn't any more from this forum.
What sort of customer services opens up a problem or complaint, decides it can't be solved, but then can't be bothered contacting the customers to let them know they can't be bothered to fix it? Shockingly bad.
on 24-02-2012 11:55 AM
@Craigc28 Hi Craig, the fix was unable to get these working as intended, so you can request a refund on them through the Support line.
on 24-02-2012 12:02 PM
on 24-02-2012 03:24 PM
Reading through the forums it seems like plenty of people are having issues with the PSN and Vita.
Completely vindicates my decision to back away from Sony gaming.
The PSN is really becoming an achilles heel for Sony.
on 24-02-2012 07:00 PM
I HAVE asked for a refund after one month of this item not working, but when I called back the week later I was regarded as impatient and they would let me know as soon as they had feedback from the UK.
Now we're near the end of February and still resounding silence...
Is it that bloody hard to provide a refund for everyone who bought this deal? After two months and no sign of improvement it's more than due... I'm being tired of providing this interest free loan to sony...
But as mentioned I think they're now solely focusing on vita screw ups for the moment. I guess they fired all the testers to save money...
on 27-02-2012 03:36 PM
So today I finally got my refund, but (surprise surprise) the games are still locked out of my account, despite the guy on PSN support last week promising otherwise. I called them again and they said they expected me to be able to buy them again, so they're going to have to look into why I can't.
Seriously, how hard is it to just put things back how they were?
on 27-02-2012 11:12 PM
on 27-02-2012 11:37 PM
Funny story! (Or tragic!)
I bought a PS Vita the day after launch. That night I picked up some PSN games.
The following night I decide to pick up some more downloads, except now I'm getting an error message with NO solution listed online. NP-2244-2. I've done what others have suggested with no luck, I've contacted Sony support who emailed back telling me to phone a premium rate number again (no, and please change this policy. If you want us to buy things on your service you make it as easy as possible).
I find it hilarious and sad that, as a completely willing customer I'm not able to spend money on their service yet they're making me jump through hoops to get it working.
I'm inches from selling my Vita and just sticking with my 3DS for this generation. Sony make outstanding hardware and their platforms have (IMO) had some of the best games of their generation. But their support is so awful that I will drop them if things don't improve.
(for comparison my Xbox broke once. Microsoft gave free expedited repair to Germany, replaced free of charge and even offered a free gift of 1 month's XBL Gold or controller. DS Lite broke and Nintendo replaced it within 2 days free of charge. I bought a game by accident on iTunes and Apple refunded me no questions asked. Steam? Bought a game that didn't work, game was removed from my account and my money refunded in 24 hours. I bought it again a year later when bugs were fixed.)
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