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10 Oct 2010
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Playstation Staff

my PS3 shutdown by itself and there's no lights at all???

13 Replies 2,159 Views Created 10-10-2010

Hi all,

 

I noticed it a few weeks ago.

what happen is the ps3 will shutdown by itself after a period of time (sometimes 30 minutes, sometimes an hour).

this happen regardless of the activity: playing DW6, listening to music cd, etc.

 

when it happens, everything was turned off, and there's no lights coming out from anywhere.

in order to turn it on again, I need to unplug the power cable, then plug it back in again.

but then it will happen again.

 

What's wrong?

I'm thinking it has a bad power supply or sumthin.

is there a phone number I can call to have it fixed???

 

I really appreciate your help!

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Message 1 of 14 (2,159 Views)
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Level 6
 
Playstation Staff

Re: my PS3 shutdown by itself and there's no lights at all???

You can find the Sony support phone numbers in a sticky post at the top of the Technical Support section of this forum.
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Message 2 of 14 (2,158 Views)
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Level 3
 
Playstation Staff

Re: my PS3 shutdown by itself and there's no lights at all???

I have moved this thread to the appropriate area.

Also If you are having issues with your console please contact the local Playstation support centre.

Ras.

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Message 3 of 14 (2,154 Views)
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Level 1
 
Playstation Staff

Re: my PS3 shutdown by itself and there's no lights at all???

thanks for the reply.
I've contacted them and sent my PS3 for repair ... disk needs to be reformatted (NO~!)

anyway, Ras, where do you moved this post to?
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Message 4 of 14 (2,122 Views)
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Level 6
 
Playstation Staff

Re: my PS3 shutdown by itself and there's no lights at all???

He moved it from General Discussion where you posted it to Technical Support.
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Message 5 of 14 (2,121 Views)
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Level 1
 
Playstation Staff

Re: my PS3 shutdown by itself and there's no lights at all???

ah, sorry.

I didn't pay attention to where it posted to.

(I thought it's still on the original section)

 

anyway, I'll update you once I hear from them.

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Message 6 of 14 (2,116 Views)
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Member
 
Playstation Staff

Re: my PS3 shutdown by itself and there's no lights at all???

I've had the same error about 3 weeks ago with the slim version I purchased on opening day. 1 year and 1 week after purchase.

 

I received a refurbished unit 3 days later. 

 

The refurbished unit has the same error 2 weeks later. I have just sent it off today for replacement. Sony's customer service has been top notch but I would like to be assured it won't be happening again.

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Message 7 of 14 (2,074 Views)
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Level 5
 
Playstation Staff

Re: my PS3 shutdown by itself and there's no lights at all???

^^^

 

Tough call. Whilst we cannot definately guarantee a lifetime usage of the console, we can assure you that all components are brand new and quality tested before being shipped back to you.

 

Hope all goes well with this one.

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Message 8 of 14 (2,021 Views)
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Level 1
 
Playstation Staff

Re: my PS3 shutdown by itself and there's no lights at all???

I got my PS3 back last friday and so far it can play DW 6 for 2 hours without shutting down.

I'll be playing some games for a few hours each day this week to see if it can handle the stress, and hopefully it will lasts more than 2 weeks.

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Message 9 of 14 (1,982 Views)
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Level 1
 
Playstation Staff

Re: my PS3 shutdown by itself and there's no lights at all???

umm ... it happens again.

this is weird!

 

I played DW6 on it for about 1 and a half hour and there it was!

just when I got 1000 KOs with Guan Yu it goes dead!!!

no light, no nothing!!!!

why oh why???????

 

I'm gonna give them a call again this afternoon.

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Message 10 of 14 (1,906 Views)
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