on 09-05-2012 07:52 PM
on 09-05-2012 08:16 PM
1- customer facing error notification
I know this error message represents a multitude of different error. This is precisely the issue I am speaking of!
On Sony's side the payment didn't work, they could certainly tell more precisely why.
Text for error description doesn't fit on screen? Not a problem, just create more error numbers to ensure each problem has its error number. Then provide a translator error number/english to ensure a player can find his way through.
Not OK with how easy support method are displayed. This is the support site: http://lu.playstation.com/psn/support/
The big fat option featured is forums, just after FAQ. The customer service on the side is for hardware support, doesn't seem to apply for PSN (at least to me).
I don't see a list of phone numbers or emails ... or a web form for opening a support ticket.
Dealing with lots of support request also means they have plenty of customers and should staff accordingly. Plenty of large corporations face similar volume.
Additionaly since Sony kind of suck at point #1, they are doing their best to ensure they receive a lot of customer requests: I'm a perfect example of this. I got a generic error "payment doesn't work". I can't tell if it's permanent or not,and what's the root cause without engaging in forums and support.
That is very interesting advise, thanks!
I wans't aware that creating a new account would enable me to keep my stuff: I thought this was like steam: new account=new gamelist.
So I can keep games, saves, everything from my account and create a second one that also has all his stiff?
Or do I need to switch accounts depending on the game I want to play?
In any case, what's the point then of this "you can't change country" policy?
I can create an account for any country I want and still get the digital content.
Even if they check IP, we have so many VPN since the last decade, that this whole thing just doesn't add up.
on 09-05-2012 08:45 PM
on 09-05-2012 09:56 PM
this account thing seems really complex... I read your post a couple of time, not sure I understand all you mean...
Error message, re-compile the OS? Probably, but this is the price to pay if it wasn't done correctly the first time.
They went high-level for error codes and it's not customer centric to ensure he can act on the data displayed on screen.
When building software, you can also have it very laconicaly display a single error code sayingerror 00001: "doesn't work". I'm taking an extreme here, but you get the picture. Yes it would need to recompile the code and gets in some work to provide a finer set of granularity in error codes.
I would imagine that providing some hints to buyers stuck in the last steps of checkout would be a low hanging fruit.
I hope Sony is collecting some data as to which error codes pops-out the most and try to break down this error code into sub-buckets to help it's customer.
Anyway, I don't think I'm smart enough to be a customer here, all this situation is very complex.
A console is for me the path to easy access to game and entertainment. All this kind of defeats the purpose.
Thank you for your time
on 09-05-2012 11:28 PM
on 10-05-2012 01:19 AM
well, i get this and comes to adding funds, everythign ihave is in put in right etc, i just bought like dlc like last week and now i cnt put funds in to be able to purchase ps1 LoD
on 10-05-2012 05:22 AM
on 10-05-2012 09:20 AM
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