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28 Sep 2010
By GX-aXon

GX-aXon

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Adding Funds problem

2 Replies 183 Views Created 28-09-2010
28 Sep 2010
By GX-aXon

Today I tried to add the credit card   to be able to buy some add-ones and surprised by the appearance of an error message
"The credit card information cannot be updated.
Check your PLAYSTATION ® Network account information, and then contact technical support for assistance. "

Any help!!

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chrisa3211

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The Store is very selective when it comes to putting card information in - obviously check you're not making any errors, but more likely it's just being picky. You can try adding/removing middle initials from your name and seeing if it accepts that, or try inputting them online:

https://store.playstation.com/accounts/manage/cam_index.vm

 

Bear in mind that after a certain number of failed attempts, PSN will stop you from attempting to change the details for 24 hours, so if you were inputting them "wrongly", it might've blocked you out.

 

Ultimately if it still won't work your best bet is to call customer services on the following number:

0844 7360595

If that's unsucceessful, you'll just have to rely on PSN cards instead of direct from a card :Thumbs:

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thx for help and i will try every word of that ^_^

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