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19 Apr 2011

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Playstation Staff

An error Occurred during the Start Operation

1 Reply 10,633 Views Created 19-04-2011

What do I do when the error code (800104514) comes up with the message 'An error Occurred during the Start Operation'. This means that the disc will not load and if it does then it straight aways loads onto a blank screen and the PS3 freezes. It must also be noted that the PS3 had frozen a lot over the last few days, but after cleaning the discs and trying other Blu Ray discs in the machine, I have no idea what to do next after been told to contact technical support. Please help

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Re: An error Occurred during the Start Operation

Here is how he did it:

Ok so I’ve fixed my issue. I will run through what you will need to do to fix yours if you are having issues with the blu-ray drive and general PS3 system operations like the XMediaBar this is totally worth a shot … I doubt this will fix any other issue. If not then your blu-ray drive/ PS3 is probably dead and needs replacement via the method listed above or by sony.

If you can, I suggest you back up your PS3 first. The menu that you will access to can fully erase your PS3 if you choose the wrong option! I do not take any responsibility! Please proceed at your own risk! If you read and follow the instructions exactly you should not loose any data! Feel free to ask questions if you are confused so you don’t make a mistake!! Sorry, I had to say it, I don’t want anyone mad at me if they make a mistake, don’t back up their data and erase it, and then blame me…

The current version of the ps3 firmware has a “recovery console”.

You access it by

1. Start with having the system in standby (redlight is on)

2. Hold the power button down; the system will turn on and turn off once again.

3. Press and hold the power button again and keep holding, it will beep as it turns on and then it will double beep. When you hear the double beeps immediately take your finger off the power button (if your system turns off before you get a double beep just try again and hold the button, it should double beep the 2nd time you try)

4. You will be prompted to plug in your controller via USB and then hit the PS button

You will now have a screen with these options (I have attached a picture of this screen below)

1. Restart System: Restarts the PLAYSTATION®3 System.
2. Restore Default Settings: Reset all system settings back to default.
CHOOSE THIS ONE 3.Restore File System: Checks for corrupt/missing system files.
4. Rebuild Database: Rebuilds the OS for the PLAYSTATION®3.
5. Restore PS3 System: Fresh restore; Deletes everything and starts from Scratch.
6. System Update: Update the PLAYSTATION®3 System

IT IS VERY IMPORTANT THAT YOU DO NOT CHOOSE THE WRONG OPTION HERE OR YOU WILL LOSE ALL YOUR DATA. The one that fixed my blu-ray drive is option 3: RESTORE FILE SYSTEM

I REPEAT CHOOSE RESTORE FILE SYSTEM

After this, it is going to restart and bring up a screen reading something like “you have Corrupted System Data. Your PS will now replace this data” Then you choose continue and that should be it.

This option reinstalls the system files and drivers inside the PS3 with the original ones that are stored on your hard drive. In this case, it replaced a corrupted driver for the blu ray drive thus fixing my issue and hopefully yours!! This option will only replace all system files thus saving you from loosing any data that’s stored on your hard drive. Again this option does nothing to your hard drive it reads a file from the drive and rewrites it to the PS3 system.

If you want a more technical understanding of what this is really doing continue reading. DO NOT NEED TO READ THIS TO COMPLETE REPAIR. The PS3 does not boot from your hard drive as a computer does. It has a flash memory like a cell phone that stores all system files and system firmware updates that you get when the PS3 updates. This is why reformatting your hard drive will not fix your problem, none of the system files are stored on your hard drive (ex. XMB, system firmware, etc.) nor do they run from the drive.

However, your hard drive does contain a full backup of your SYSTEM files and thus when you choose option 3: RESTORE FILE SYSTEM it rewrites the original system files from your drive (which aren’t corrupted) back to the flash memory which is corrupted thus fixing the problem

UPDATE: With the new firmware 3.10 you may be able to report the error code directly to Sony via your PS3 console. Have a look here, please note that this has not been tested for this error code yet.

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