on 27-11-2011 07:13 PM - last edited on 29-02-2012 12:58 PM by SuperFastZombie
We have been having this problem on and off for a couple of months. I have done too much research and tried to get in contact with the local support (Sweden) to no avail.
The problem is that it is impossible to add funds to the online wallet both during a purchase or as a separate action. The attempt is met with the "Can't add funds to wallet" or "Error 80023102".
I know of the usual suggestions for solution of this problem, so to prove that the error isn't on our end here they are and debunked:
- We have tried with difference credit cards. Both cards have had the small test-charge gone through without a problem. So there is no adress or credit card detail problem.
- We have managed to buy content using both cards. The error is thus intermittent. It sometimes works, but most often not. AND this is without us changing anything. No network changes, no card detail changes. Nothing. It rarely works, but on some occasions it does.
- There are no connection problems. Online gaming is problem free, all other actions in the store or vs. PSN works well. We have tried connecting the PS3 with an ethernet cable directly to the cable modem = no router or firewall inbetween. This has no effect on the problem.
- The credit card company has investigated the issue and for all our attempts report that Sony has not attempted a charge. The transaction is aborted before it has even begun contacting a payment processor or bank. So it is not the case of our credit card company denying the charge.
All in all, I am 100% confident that this problem lies with Sony and I would like to see this resolved. I am a professional game developer by trade and my guess is that Sony has implemented some rigorous security system in the wake of the fiasco that led to accound and credit card details being stolen. This security system generates false positives and is apparently for some reason blocking our attempt to spend money with Sony.
Rest assured we will NOT purchase any additional Sony products this or the next generation unless this is responded to in a professional matter and resolved. If Sony doesn't want our money and denies our transactions then fine - we will take our business elsewhere.
Solved! Go to Solution.
on 07-08-2010 11:21 AM
hey im trying to figure out how to add funds in to my psn account... but it seems to be a bit tricky..
at 1st i tried doing it via the psn it self at the ps3's shop had no luck got 80023102 when i tried to purchess a game..
then i tried to add it to my cart and checkout got an error "the funds could not be added"..
so i looked up thouse errors in the net... i got to https://store.playstation.com/accounts/manage
but i had not luck... after i clicked add funds to my account and agreed to use my credit card i get the error "the card iformation is not valid" so i tried to check my account info but nothing helped im stuck right here with no ability to but stuff in the psn shop..
can you help me please?
on 07-08-2010 01:21 PM
on 08-08-2010 02:12 PM
27-11-2011 08:24 PM - edited 27-11-2011 08:25 PM
The credit card compatibility problem pre-dates the hacking scandal, unfortunately some cards simply won't work and you'll have to rely on PSN Cards to fund purchases.
You can try contacting UK tech support, but I'd be surprised if they were able to suggest a magical solution. For what it's worth, here are a few things to bear in mind:
on 27-11-2011 09:49 PM
on 27-11-2011 10:45 PM
So, in both cases you have cards that have gone from functioning->non functioning or the other way around. So, I don't accept the "incompatible card" explanation.
The incompatibility could be temperamental, especially as the 80023102 error code is a generic network code which relates to difficulties connecting to PSN...
Also, I don't accept the suggestion that the problems are due to peculiar characters in the name/address details etc. Again, that cards have worked.
...but yeah, as I said those were just a few things to bear in mind - I suspect it's a server side issue as that would explain the temperamentality as well as the large number of people experiencing the problem.
I'm assuming you used the email@example.com contact email?
I can understand that it's inconvenient, but it wouldn't stop me from using my PS3, especially when PSN cards can end up being cheaper than direct funding.
on 27-11-2011 11:12 PM
on 27-11-2011 11:23 PM
Here, you can post questions regarding any technical problem you may be
Before using this section, be sure to check out our Technical Solutions board and follow the instructions there to see if your problem has already been solved.
To use this board, simply post your question and wait for it to be answered. Your question may be given an ‘Accepted Solution’ – this is an answer which has been accepted as the best solution to your problem.
Website ©2013 Sony Computer Entertainment Europe
All content, game titles, trade names and/or trade dress, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. [more info]