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05 Jul 2010
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Playstation Staff

Deactivate PSN from Official Website

4 Replies 2,500 Views Created 05-07-2010

Hi all,

 

   I am trying to deactivate my PSN account from my PSN account. When I login to the panel on the official PlayStation site and click the option to deactivate PSP it tries to download a webpage instead of running it as the page has a strange extension (xpd I think), therefore I cannot deactivate the account.

 

If anyone has any suggestions I'm all ears. Also it is not a browser problem as it only happens on this site and I have tried many different computer and browser combinations.


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Message 1 of 5 (2,500 Views)
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Level 8
 
Playstation Staff

Re: Deactivate PSN from Official Website

I didn't even know there WAS an option to deactivate accounts via the web, I thought that could only be done from the console itself!

Can you post up the link to the page with the link on please?

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

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Message 2 of 5 (2,498 Views)
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Level 5
 
Playstation Staff

Re: Deactivate PSN from Official Website

This is the link to get to your account settings on the web:

 

https://store.playstation.com/login.gvm

 

This is the deactivation page, that when you click doesn't work:

 

https://store.playstation.com/accounts/manage/cam_psp_game_activation.vm

 

 


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Message 3 of 5 (2,492 Views)
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Level 8
 
Playstation Staff

Re: Deactivate PSN from Official Website

I'm sorry, I have NO idea how that is supposed to work!
Is the PSP supposed to be connected to the PC or something for it to know which PSP you are trying to deactivate?

Sorry, didn't initially spot that this was a PSP deactivation when I first read your initial post :smileysad:

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

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Message 4 of 5 (2,486 Views)
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Level 5
 
Playstation Staff

Re: Deactivate PSN from Official Website

I am assumming it will deactivate the account that you are logged in with on the website from the linked PSP, basically breaking the link. I guess I will have to phone customer services...


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