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08 Mar 2012
By TariikG
Member
Playstation Staff

My PS3 controller wont turn on???

12 Replies 24,444 Views Created 08-03-2012

My Dualshock controller doesn't turn on or anything i plug it in to charge it does nothing at all i restarted my PS3 still nothing i have never dropped the controller or anything like that i have only had it for 3months i bought it on Chritmas and now it doesn't even work????

Does this still have warrenty ? when i bought it i think it came with one year warrenrty if its true what can i do? can i get another one fom sony because this doesn't work?

and please don't tell me to open the controller up or take out the screws as im pretty sure this will avoid the warrentry

Thanks for your time

 
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Message 1 of 13 (24,444 Views)
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Level 13
 
Playstation Staff

Re: My PS3 controller wont turn on???

Get a little pin or paperclip and press the tiny reset button on the rear of the controller and hold for a few seconds. Then reconnect it via usb and press the PS button on the controller whilst the PS3 is on.
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Message 2 of 13 (24,442 Views)
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Level 1
 
Playstation Staff

Re: My PS3 controller wont turn on???

Thanks for the reply i just tried that but it is still the same thing nothing happened...
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Message 3 of 13 (24,439 Views)
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Level 13
 
Playstation Staff

Re: My PS3 controller wont turn on???

Do you have any other controllers?

Do they work?

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Message 4 of 13 (24,424 Views)
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Level 1
 
Playstation Staff

Re: My PS3 controller wont turn on???

Yeah i have those £10 or what ever from argos and it works...

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Message 5 of 13 (24,422 Views)
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Level 13
 
Playstation Staff

Re: My PS3 controller wont turn on???

You may have to hold it for up to 15 seconds, same as the power buttons etc on other devices. If that doesn't work then it's probably broken. If it is, then you could probably get it replaced by calling Sony.

Also, I don't remotely trust the ones from Argos. They tend not to last as long and need charged twice as often. Anyway, try holding it for ages and if that fails get it replaced :smileywink:
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Message 6 of 13 (24,418 Views)
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Level 1
 
Playstation Staff

Re: My PS3 controller wont turn on???

no no my Dualshock controller came with the PS3 

the £10 one i bought it seperat and that works

how can i get it replaced does the dualshock controller that came with the PS3 have warrenty ? if so how do i do that

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Message 7 of 13 (24,414 Views)
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Level 13
 
Playstation Staff

Re: My PS3 controller wont turn on???

Call up sony customer support and explain your problem, they should be able to advise you on any warranty

Its 0844 736 0595 for the UK

For other countries go to:
http://www.community.eu.playstation.com/t5/Technical-Help/Contact-Us-Playstation-Support-Number/m-p/...

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Message 8 of 13 (24,410 Views)
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Level 13
 
Playstation Staff

Re: My PS3 controller wont turn on???

Yup, thats the number you want. The controller should be replacable with no hassle :smileywink:
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Message 9 of 13 (24,408 Views)
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Level 1
 
Playstation Staff

Re: My PS3 controller wont turn on???

Do i need to send the one that isn't working in ?

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Message 10 of 13 (24,404 Views)
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