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08 Mar 2012
By TariikG

TariikG

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My PS3 controller wont turn on???

12 Replies 32,008 Views Created 08-03-2012

My Dualshock controller doesn't turn on or anything i plug it in to charge it does nothing at all i restarted my PS3 still nothing i have never dropped the controller or anything like that i have only had it for 3months i bought it on Chritmas and now it doesn't even work????

Does this still have warrenty ? when i bought it i think it came with one year warrenrty if its true what can i do? can i get another one fom sony because this doesn't work?

and please don't tell me to open the controller up or take out the screws as im pretty sure this will avoid the warrentry

Thanks for your time

 
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strangeplaice

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strangeplaice
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Get a little pin or paperclip and press the tiny reset button on the rear of the controller and hold for a few seconds. Then reconnect it via usb and press the PS button on the controller whilst the PS3 is on.
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TariikG

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Thanks for the reply i just tried that but it is still the same thing nothing happened...
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fi8767

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fi8767
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Do you have any other controllers?

Do they work?

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02
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TariikG

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Yeah i have those £10 or what ever from argos and it works...

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strangeplaice

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You may have to hold it for up to 15 seconds, same as the power buttons etc on other devices. If that doesn't work then it's probably broken. If it is, then you could probably get it replaced by calling Sony.

Also, I don't remotely trust the ones from Argos. They tend not to last as long and need charged twice as often. Anyway, try holding it for ages and if that fails get it replaced ;)
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02
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TariikG

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no no my Dualshock controller came with the PS3 

the £10 one i bought it seperat and that works

how can i get it replaced does the dualshock controller that came with the PS3 have warrenty ? if so how do i do that

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fi8767

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Call up sony customer support and explain your problem, they should be able to advise you on any warranty

Its 0844 736 0595 for the UK

For other countries go to:
http://www.community.eu.playstation.com/t5/Technical-Help/Contact-Us-Playstation-Support-Number/m-p/...

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strangeplaice

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Yup, thats the number you want. The controller should be replacable with no hassle ;)
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02
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TariikG

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Do i need to send the one that isn't working in ?

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strangeplaice

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They'll explain on the phone. Usually a delivery driver will give you the device and at the same time take the faulty device.

That's how it works with PS3 consoles. I expect controllers are the same
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Arrowhead_123

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My controller still doesn't work :(
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strangeplaice

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Give sony a call using the number on the rear and see if they'll replace it for you ;)
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