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Level 8

Level 8
TTDegs
Posts: 9,122
Registered: ‎24-11-2008
Message 155 of 245 (501 Views)

Re: so err where did MY mony go?!?!?!?!?

The problem is that just about everyone on the planet (ok, slight exaggeration ) is trying to do the same thing, and the servers are melting.

MusterBuster's official update thread -> http://community.eu.playstation.com/t5/Call-of-Duty/Purchasing-Problems/td-p/10703152

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

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Level 1

Level 1
Hoodster
Posts: 13
Registered: ‎09-11-2008
Message 158 of 245 (499 Views)

Re: so err where did MY mony go?!?!?!?!?

i realize their is a peak in users on the network but knowing that doesnt help me with MY LOST MONEY

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Level 8

Level 8
TTDegs
Posts: 9,122
Registered: ‎24-11-2008
Message 159 of 245 (494 Views)

Re: so err where did MY mony go?!?!?!?!?

Either it will be there shortly, once Sony servers sort themselves out, or it will be refunded to your bank once Sony servers realise they have not got it.

If all else fails, once the rush is over, call Sony, and I'm sure they will manually sort it out :smileyhappy:

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

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Level 1

Level 1
vampy08
Posts: 15
Registered: ‎31-12-2009
Message 160 of 245 (490 Views)

Re: so err where did MY mony go?!?!?!?!?

I have lost money also..£80....but no email confirmation from Sony. But Bank has confirmed transactions...this isnt good enough.

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Level 8

Level 8
TTDegs
Posts: 9,122
Registered: ‎24-11-2008
Message 162 of 245 (484 Views)

Re: so err where did MY mony go?!?!?!?!?

It is incredibly difficult for money to go out of one place and not get to the other place - there are all sorts of checks and balances involved.

However, for a short while, this can APPEAR to be the case, if the receiver 'gets' the money but doesn't update the user accessible front end with the fact that it has got it.
With the servers running flat out at the moment, I'm putting 2 and 2 together (possibly getting 7! :smileywink:), and thinking that could be what has happened here.

Again, if it hasn't sorted itself out by tomorrow, I'd suggest calling Sony direct to explain.

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

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Level 1

Level 1
dean1076
Posts: 33
Registered: ‎03-06-2008
Message 176 of 245 (447 Views)

Re: so err where did MY money go?!?!?!?!?

yea £20 and 2 £5 i tried putting in my wallet last night and only £5 is in my wallet  it has gone from my bank i dont have any more to put on so i cant download anything how long do i have to wait for it to be in my wallet a proper answer please not sometime in the next year answer you owe me money now put it back sony 1 sleepless night is enough worryin that im loosing money i dont really have either way of getting my money back today in my bank or my wallet i will be happy     but i want it today this is kinda steeling sony

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Level 8

Level 8
TTDegs
Posts: 9,122
Registered: ‎24-11-2008
Message 184 of 245 (428 Views)

Re: so err where did MY money go?!?!?!?!?

bit of a generic reply I'm afraid, as I don't know the exact answer, but Sony are definitely still working on it:

As of about 6:30am (GMT), they put this on twitter "PlayStationEU

We haven't found a permanent fix yet. In the meantime the PSN Store can only handle a small number of transactions per second."

I'm sure they are working as hard as possible to resolve the issue!

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

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Member

Member
Bongo9999
Posts: 1
Registered: ‎05-05-2010
Message 46 of 245 (947 Views)

Credit Card cannot be updated?!

can someone help me cos i dont know what to do. :smileysad::Confused:

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Member

Member
rhystm1995
Posts: 1
Registered: ‎17-07-2009
Message 67 of 245 (908 Views)

Re: Credit Card cannot be updated?!

this has also happened to me but i am writing the right things in but not working is something gone wrong or something?????????:Confused:

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Level 8

Level 8
TTDegs
Posts: 9,122
Registered: ‎24-11-2008
Message 92 of 245 (872 Views)

Re: Credit Card cannot be updated?!

PSN is always a bit picky about accepting card details.
They need to be EXACTLY correct to even stand a chance of working.

If you try too often, it locks the card out (from PSN only) for 24hours.

Your other option is to buy PSN vouchers (high street stores, some supermarkets, reputable online shops :smileyhappy:)

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

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