Reply
Want to join in?

Sign in to continue

I have a PSN account

Welcome back!

I'm new!

it only takes a minute or two

  • 33

    New messages in the last hour

  • Get a response within minutes

  • 92%

    92% percent of messages responded to

28 Mar 2012
By AldricSinclear

AldricSinclear

  • Offline
25%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Accepted Solution

PS Vita black screen, can't reset.

[ Edited ]
13 Replies 41,684 Views edited 15-04-2012

Hello! I've been having a serious problem with my Vita and i don't know how to fix it. I've had my Vita since launch, i bought the 3g/wireless launch bundle. the Vita worked right out of the box. This past week i hadn't been playing my vita and it was sitting safely in its case, last night i went to play a game on it and the battery was dead. i plugged the vita in, let it charge for 25 min or so, and tried to turn it on. the PS logo come on then i just got a black screen and a solid blue light. No matter what i do i cannot get the Vita to boot into the main menu, it just wont start up. so far ive tried holding down the power button for 30 seconds, the vita will reset and go into the recovery menu with the 5 options. ive tried the first option to reset but when i click it the vita goes back to the black screen. ive tried updating the vita from that menu, it downloads the update to 1.6.1 and come up with the EULA, but when i click accept and then install i just get the black screen again. Ive tried taking out my memory stick and SIM card and resetting, black screen. finally i let the battery die over night, plugged it in and let it charge for several hours, and when i powered it on it went straight into an update with a loading bar, but at 100% install it goes to the black screen again.

 

I don't know what to do to fix it. I love my Vita, ive not dropped it or mistreated it in any way except taking it out of its case to play every other day. If anyone has any ideas please let me know, i dont want to have a shiny new paperweight...

0 Kudos
LABELS:
View our house rules for posts
Post Reply Update Reply Cancel
MVP
10
/16

strangeplaice

  • MVP
  • Offline
95%
10 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
strangeplaice
Accepted Solution
To me, that sounds a bit like your update may be a bit dodgy. Try rebuilding the database and working your way through the recovery options. If all of them fail to help try going elsewhere, downloading the update and applying it to the vita as your connection may not be stable enough to download the update.

View solution in original post

0 Kudos

Re: PS Vita black screen, can't reset.



02
/16

SnookerDJ

  • Offline
46%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
SnookerDJ
Accepted Solution

Hold down power, playstation button and top right button for three seconds.  This should go into the root menu and then click restart.  See if that works.  I had similar problem

0 Kudos

Re: PS Vita black screen, can't reset.

02
/16

AldricSinclear

  • Offline
25%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
AldricSinclear
Accepted Solution

Ive tried resetting it through the menu, when i click the first option to reset it just goes to the black screen again. I also cant find a way to just power down the vita, all i can do is reset it by holding the power for 30 seconds and i end up back at the recovery menu. none of the options seem to work.

0 Kudos

Re: PS Vita black screen, can't reset.

MVP
10
/16

strangeplaice

  • MVP
  • Offline
95%
10 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
strangeplaice
Accepted Solution
To me, that sounds a bit like your update may be a bit dodgy. Try rebuilding the database and working your way through the recovery options. If all of them fail to help try going elsewhere, downloading the update and applying it to the vita as your connection may not be stable enough to download the update.
0 Kudos

Re: PS Vita black screen, can't reset.



02
/16

AldricSinclear

  • Offline
25%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
AldricSinclear
Accepted Solution

Ive tried to rebuild the data base, but it just goes to a black screen, is is supposed to do that? i let it sit like that for several hours but it still was stuck with a black screen and a solid blue light. I tried to update it by connecting it to my pc and my ps3, both times it downloaded the patch to 1.61, i acceped the EULA, and pressed "ok" and it went to a black screen. I'm to the point where i think i need to return it to Sony for repairs because noting is working, can anyone think of anyhting im doing wrong?

0 Kudos

Re: PS Vita black screen, can't reset.

02
/16

Mike_is_Tired

  • Offline
27%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Mike_is_Tired
Accepted Solution

Has anyone had help fixing this problem? I'm having the same one right now.  I can get into the recovery screen, but from there no matter which option I pick, the screen just goes black again and won't do anything.  I tried hooking it up to a computer and updating, which didn't work.  It downloaded the update then just went black again.  Currently I'm trying to update via my ps3... But I have a feeling it'll do the same thing.

0 Kudos

Re: PS Vita black screen, can't reset.

MVP
10
/16

strangeplaice

  • MVP
  • Offline
95%
10 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
strangeplaice
Accepted Solution
I think you should try all of the options on the recovery screen from top to bottom. Failing that, take it back and get a replacement. This is a really strange issue as the vita should be able to boot normally. Try removing the memory card and SIM before booting and see if that helps. There may be an error on the card stopping it booting. (Not certain how the card system works yet)
0 Kudos

Re: PS Vita black screen, can't reset.



02
/16

Mike_is_Tired

  • Offline
27%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Mike_is_Tired
Accepted Solution

I went through all the options top to bottom.  Doesn't matter which one it is, the screen just 'pops' back to black with the blue light lit.  Memory card and game cartridge are both out.  I tried letting the battery drain out, then tried to boot it up and same thing happened...  I ordered it online from best buy, so I'm going to try to call sony customer support and if I can't get any help there then I guess it's time to hit up the local best buy to see if they'll do a return in-store...

0 Kudos

Re: PS Vita black screen, can't reset.

02
/16

Mike_is_Tired

  • Offline
27%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Mike_is_Tired
Accepted Solution

Got in touch with sony... There's no fix.  It's an firmware error and it's stuck like that.  So I've got to send it in for repairs.

 

 

Awesome.

0 Kudos

Re: PS Vita black screen, can't reset.

MVP
10
/16

strangeplaice

  • MVP
  • Offline
95%
10 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
strangeplaice
Accepted Solution
Ouch. Did the store not just refund you? :(

Hope you get it resolved in the end. One way or another. Unlucky mate :(
0 Kudos

Re: PS Vita black screen, can't reset.



02
/16

LegitAsianMan

  • Offline
21%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
LegitAsianMan
Accepted Solution

press the power button for 30 sec and then ress restart system with x button

0 Kudos

Re: PS Vita black screen, can't reset.

02
/16

Mike_is_Tired

  • Offline
27%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Mike_is_Tired
Accepted Solution

Legit, I think you missed the point.  Turns out my "safe mode" is corrupt so when the system tries to boot it can't do anything and resets back into the safe mode screen.  Sony confirmed it's a firmware error and is in the process of fixing it now.

0 Kudos

Re: PS Vita black screen, can't reset.

02
/16

ymmit1

  • Offline
57%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
ymmit1
Accepted Solution

i just turned on my ps vita this mornin to find out that all my games where gone that i downloaded and now it seems that they are all there just sony will not think its them its like i have 2 games like a sd card thingy and then i have unit 13 everybodys gold reality fights um little dev um super stardust um motorstorm um and a few others

i should not hav to redownload em just because of a new crappy update that sony sucks at and because of this i will be taking this matter to the ombudsman

sony is loosing ppl

good luck sony i will never buy ps plus again nor another game online from u...... HATES YOU NOW

 

0 Kudos

Re: PS Vita new update stuffed my dlc

MVP
10
/16

strangeplaice

  • MVP
  • Offline
95%
10 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
strangeplaice
Accepted Solution
You should always keep backups of downloaded software. There's nothing wrong with your software if it still works and all the content is there.

Good luck dealing with an Ombudsman, they'll just laugh at you and tell you off for time-wasting.
0 Kudos

Re: PS Vita new update stuffed my dlc



View our house rules for posts
Post Reply Update Reply Cancel