Technical Help

[raysniper09]

Hi i have the same problem as all of you i wanted to buy Call Of Duty Classics and then i got ''

The credit card information cannot be updated.

Check your PlayStation®Network account information, and then contact technical support for assistance.''

and i tried 2 credit cards and it still wont have it i dont know what is going on at the moment like there is a update for playstation store or something but i want  some awnswers and i want them fast because i cant stand allways getting these errors  please send  sudgestions on how to resolve this problem

http://mypsn.eu.playstation.com/psn/profile/raysniper09.png"

[JokerCCXXII]

THIS HAS NOT WORKED FOR ME FOR OVER A YEAR NOW!!! REALLY ***** OFF... NOTING WORKS! TRIED THE 24 HOURS -- NOTHING. TRIED ALL CAPS -- NOTHING! NEVER HAD SO MANY PROBLEMS WITH TRYING TO BUY SOMETHING... IT'S LIKE THEY DON'T WANT MY MONEY... TIME TO GO SPEND IT ON XBOX LIVE MARKETPLACE!

[Velox_Telum]

---

JokerCCXXII wrote:

THIS HAS NOT WORKED FOR ME FOR OVER A YEAR NOW!!! REALLY ***** OFF... NOTING WORKS! TRIED THE 24 HOURS -- NOTHING. TRIED ALL CAPS -- NOTHING! NEVER HAD SO MANY PROBLEMS WITH TRYING TO BUY SOMETHING... IT'S LIKE THEY DON'T WANT MY MONEY... TIME TO GO SPEND IT ON XBOX LIVE MARKETPLACE!

---

Trying so many combination has almost certainly locked access to the card. Try giving customer services a ring. There will be some small detail that you are getting wrong, the Sony system even seems to take note of spaces between initials and surname etc.

Heres the contact page choose you location for contact details.

http://faq.en.playstation.com/cgi-bin/scee_gb.cfg/php/enduser/std_adp.php?locale=en_GB&p_faqid=842&p...

[DrK1LLj0y]

this is crazy, im gettin the same problem. i've used this card on xbox live and got it set up in couple minutes ready to spend right away, cuz they like their money; but god forbid i get to spend a dime on ps3 store =P

[OleKGS0808]

Damn! Same problem here!

It's not a Debit Card, it's an ordninary VISA card i got from my bank. No solution to this yet? I was gonna buy Black Ops: First Strike, but since noone want's my money, I can't buy it! GOD! This is annoying!

[undeadwolfy]

Indeed this is EXTREMELY annoying. I was finally ready to take the plunge and purchase PS+ for that yummy Mortal Kombat 9 Demo, and the card that has been working ever since I bought my PS3 (very same card), its a Visa Debit from Lloyds, has failed to work. Like *****! So I got the message saying please contact Sony yada yada. I havent contacted them yet hoping I don't need to call that premium number, my friend told me I need to wait 24 hours.

2 days later, the same card with the exact same details doesnt work. I got the same "contact Sony BS" message again. So I logged in to change the settings on https://store.playstation.com, and it let me change the details there oddly. It said it was successful, then I tried to add funds and it wont add saying the details are wrong. I made little changes and now its blocked again for 24 hours...


AAAAAAARRRRGH... this is soo frustrating.

I love Sony products and the PlayStation brand, but this shouldnt be happening!

Still love Sony though lol.

[Ran-Dom-Nes]

from 2009 to july 2011 its still not working. REALLY FRUSTRATED WITH SONY! i have tried over a period of 5 consecutive days and its still not working! (i can get 3 tries a day before i get the message) I JUST WANT TO BUY SOMETHING!!!!!! ill just keep guessing! but sony this is stupid, even after they get hacked they don't even bother fixing this problem in the month they took to repair PSN!

ANY SOLUTIONS?

[iceveiled]

I'm getting this error too. Funny thing is I haven't done any changes to my account recently. My fat PS3 died so I got a slim and in the process of setting up my PSN account (using my existing account) it's telling me that my info isn't correct, EVEN THOUGH ALL i HAD TO FILL IN WAS THE EXPIRATION MONT, YEAR AND ACCOUNT CODE. It's impossible to mess those up as the expiration dates are dropdown menus and the security code of my VISA card is a freaking 3 digit code.

So you know what? Screw it. I'm not confident with my personal info with Sony anyway. I'll just go down the street to gamestop and buy PSN gift cards whenever I need to download something. Problem solved. For me anyway.

Pretty ***** poor that they can't figure this out after so many years. Then again, their web security/ IT team are obviously incompetent after this year's embarassing security breach, so it's no wonder they can't figure out something trivial like this.

Good grief, Sony.

[X-Nesquik97655]

i really want new map packs and it wont work!

[Szkud3]

First time i try and buy something from sony over the internet/ps3. NO luck X.X

tried adding my card information for the first time. i enter it exactly the same everywhere else.

-angry fayce-

billing information is invalid ***** YOU psn :'[