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04 Apr 2010
By jonnytiney

jonnytiney

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PS3 not reading discs (Drive doesn't spin)

54 Replies 18,141 Views Created 04-04-2010

Hi. I have an original 60GB PS3 with PS2 backwards compatibility etc. and found out today that the disc drive has virtually given up.

 

- I insert a disc

- Blue light flashes as disc moves into drive

- Blue light stops flashing and remains on and no sound of a spinning disc comes from the drive

- Busy icon on top right of screen remains there forever

 

I'm able to do everything else on the PS3, including playing games downloaded from the PSN, but simply any format of disc will not load any more.

 

I've tried backing up my data to an external hard drive and going through the recovery options in Safe Mode 1 by 1 and the problem still persists.

 

I'm able to insert and remove the disc without problems - It just seems that something has gone wrong on the PS3 that tells it to start reading the disc.

 

I'm aware that I should give Sony a call, but I thought that I should check here first to ensure that I can keep my PS3's existing 60GB model features.

 

Unfortunately I ran out of warranty in September last year, so does anyone know how long it will take to receive a fix/refurb and how much it would cost?

 

Thanks in advance.

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02
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deadbluray

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just needs a new laser, when it fails to shine, the disc doesn't spin

 

i fixed a few with the same problem

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Re: PS3 not reading discs (Drive doesn't spin)



***** PS3 bluray laser fitting service available in the Chester area *****
04
/16

TTDegs

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refurb takes a day or two, and costs £130.

other options are available, such as DIY that deadbluray mentioned :)

full list, with pros and cons - check the 'blu-ray problems' link in my sig :)

Just make sure you eject the disc before taking the drive apart if you go DIY! :)
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Re: PS3 not reading discs (Drive doesn't spin)

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

02
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jonnytiney

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£130 :o - It's a little steep but I can afford it.

I also have a custom 320GB hard drive in the PS3. I take it they'll think to let me keep the existing hard drive that I have?

(I'll also check out the Blu-Ray drive problems link you mentioned in your sig).
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04
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TTDegs

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they will let you keep the drive (tell them when you call if you go down that route).

BUT!...
The drive will be useless(ish) to you, because as soon as you plug it into the new PS3, it will force a format of it.
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Re: PS3 not reading discs (Drive doesn't spin)

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

02
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jonnytiney

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Hmm. I have made a backup of my hard drive today. Will I be able to restore that back onto the hard drive afterwards?

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04
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TTDegs

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yes.... probably :(

restore to a DIFFERENT PS3 doesn't always work as well as it should, especially if you have copy protected game saves :(

There is a bit more detail on that sort of thing in my YLOD thread :)

just realised that I hadn't mentioned - the £130 option from Sony gives you a 3 (three) month warranty.
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Re: PS3 not reading discs (Drive doesn't spin)

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

02
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jonnytiney

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Thanks for your help :)

I'll give Sony a call in the morning.
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Re: PS3 not reading discs (Drive doesn't spin)

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/16

PAinKiLLa777

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Mine did that straight after installing the 3.21 update & so did loads of other peoples 60gb ps3's too.

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Re: PS3 not reading discs (Drive doesn't spin)

02
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jonnytiney

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Hmm - It could be because of the update. I updated on the day the update was released - turned it off and came back to it yesterday to find that I couldn't use discs anymore.
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Re: PS3 not reading discs (Drive doesn't spin)

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PAinKiLLa777

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Even if it was Sony aint admitting anything.

 

The next bit I will copy & paste from something I wrote earlier...

 

I got a call back just from a manager at Sony customer service, I was told there not taking any kind of responsibility but he couldn't say they knew for 100% there firmware didn't cause the issue. If you playstation is not covered you will have to pay £131 to get it fixed.

 

 I asked how they could charge us for a problem that they couldn't say with certainty they didn't cause, the reply was "but can you prove we did". Good going Sony you just lost yourself a 15 year loyal customer.

 

I know this has made me want to install a cfw in hope they might bring out a driver for a external blu ray drive.

 

Wouldnt hurt to give them a call tho more complaints they get the less they can denie it later when asked. Im personally not working atm so it's going to be free to seek legal advise & thats what Im doing 1st thing tomorrow.

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Re: PS3 not reading discs (Drive doesn't spin)

[ Edited ]
02
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jonnytiney

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I see. I don't remember doing anything dodgy to provoke the problem - Except update the firmware. Although my friend's 60GB PS3's still work (I believe).

I guess I'll have to fork out all that money (I don't remember the PS2 costing so much for a referb when that broke - And that actually broke as it was a lens problem, this is just the drive not bothering anymore).
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II_FreakZz_II

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same thing happened to me a few days ago.
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02
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jonnytiney

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I've just noticed that when I put the disc in and listen very carefully it makes a short fizzle out sound followed by 4 quiet ticking sounds. So I guess it is a hardware failure afterall.

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04
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TTDegs

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there are ways to tell if the disc is spinning ok or not... :)

Basically, put a DVD or CD in rather than a game / blu-ray movie.

But more details in my 'blu-ray problems' thread - link in my sig below :)
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Re: PS3 not reading discs (Drive doesn't spin)

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

02
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richfagan85

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UPDATE MY PS3 THE OTHER DAY, NO LONGER READS ANY DISCS.....

 

WAS WORKING THE DAY BEFORE THE UPDATE

 

 

 

3.21 KILLED MY PS3, - RANG SONY, SAID TO FORMAT, WHICH I DONE, AINT DONE NOTHING, 3.21 IS STILL INSTALLED ON MY PS3,

 

 

I WILL NOT BE BUYING NOTHING MADE BY SONY ANYMORE DUT TO THIS

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PAinKiLLa777

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richfagan85 wrote:

UPDATE MY PS3 THE OTHER DAY, NO LONGER READS ANY DISCS.....

 

WAS WORKING THE DAY BEFORE THE UPDATE

 

 

 

3.21 KILLED MY PS3, - RANG SONY, SAID TO FORMAT, WHICH I DONE, AINT DONE NOTHING, 3.21 IS STILL INSTALLED ON MY PS3,

 

 

I WILL NOT BE BUYING NOTHING MADE BY SONY ANYMORE DUT TO THIS


 

Join the growing club there's loads of people with the same issue, how many people does it take to make them admit responsibility.

 

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TTDegs

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PAinKiLLa777 wrote:

 


richfagan85 wrote:

UPDATE MY PS3 THE OTHER DAY, NO LONGER READS ANY DISCS.....

 

WAS WORKING THE DAY BEFORE THE UPDATE

 

 

 

3.21 KILLED MY PS3, - RANG SONY, SAID TO FORMAT, WHICH I DONE, AINT DONE NOTHING, 3.21 IS STILL INSTALLED ON MY PS3,

 

 

I WILL NOT BE BUYING NOTHING MADE BY SONY ANYMORE DUT TO THIS


 

Join the growing club there's loads of people with the same issue, how many people does it take to make them admit responsibility.

 


 

 

Judging from the number of reported failures after previous firmware upgrades, unfortunately you need a few more yet :(

 

Like a few thousand more :(

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Re: PS3 not reading discs (Drive doesn't spin)

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

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PAinKiLLa777

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It's fairly simple in my case I'm using sense & if they don't fix it I'm turning my back on a unstable product. I'm not buying a 4th ps3 for them to break it just so I will buy a 5th.

 

It will be CFW for me there's already people working on solutions to use a external Blu-Ray drive, being forced to take alternative solutions

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Re: PS3 not reading discs (Drive doesn't spin)

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02
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jonnytiney

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I think I might ask for a fix rather than a refurb - I know it takes longer, but as you say in your sig TTDegs, I will know that I'm getting the same PS3 back - Therefore the same 60GB features should remain and the custom hard drive should stay intact. It's not a YLOD afterall, so I guess that it shouldn't occur any time soon again - Making the money worth it.
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Re: PS3 not reading discs (Drive doesn't spin)

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PAinKiLLa777

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A friend directed me to this page this morning it made a interesting read...

 

http://www.guardian.co.uk/money/2006/mar/25/consumernews.howtocomplain

 

 

http://www.lovemoney.com/news/ways-to-save/when-electrical-goods-go-wrong-632.aspx

 

Note the second link gives you guide lines on how long products should last.

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Re: PS3 not reading discs (Drive doesn't spin)

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