on 29-10-2010 02:13 PM
Dear Sony Technical Supports,
In past 2 days I'm keep receiving this error that :
an error has occurred and you been signed out from PlayStation@Network.
Truly this is unacceptable and over consumer patient...
Last week i had the same problem and it fixed by itself and 2 days ago it has been started till now i'm writing this message to you.
I checked the forum and i found people has the same problems too here are some of them:
They're just what i found, maybere there are more.... but the fact is ... I cannot play online.
I'll be happy to see some technician reply my message to clarify this problem.
Thank you so much,
on 30-10-2010 12:01 AM
Reset your modem
What brand/model is your modem&/router?
What are the results (all the results) of an Internet Connection Test?
Internet Connection Test
Test the Internet connection and view the results.
|Check whether an IP address has been obtained.|
|Check whether a connection to the Internet has been established.|
|Check whether you are able to sign in to PlayStation®Network.|
|Check the status of UPnP (Universal Plug and Play).|
Available: You can use UPnP.
Not Available: You cannot use UPnP.
Disabled: UPnP has been disabled in the network settings of the PS3™ system.
|Check how the PS3™ system is connected to the Internet. This information can be used to judge the ease or difficulty of connecting to other PS3™ systems when using voice / video chat or the communication features of games.|
Type 1: Connected directly to the Internet
Type 2: Connected to the Internet via a router
Type 3: Connected to the Internet via a router
With type 3, it may not be possible to communicate with other PS3™ systems, and voice / video chat and the communication features of games may be restricted. In this case, see [Connecting to PlayStation®Network] in this guide.
|Check the connection speed at which the PS3™ system downloads data from the Internet.|
|Check the connection speed at which the PS3™ system uploads data to the Internet, such as transmission of a message.|
Displayed only if a PlayStation®Network account has been created.
Connecting to PlayStation®Network
When using PlayStation®Network in an office or a housing complex, security features such as a firewall may block the communications. In this case, refer to the following instructions.
In PlayStation®Network, you can communicate with PlayStation®Network servers on the Internet or directly with other PS3™ systems. Communication with PlayStation®Network servers on the Internet is done mainly when:
The port numbers for PlayStation®Network servers used for this are TCP: 80, 443, 5223 and UDP: 3478, 3479.
For voice / video chat and online game play, direct communication with other PS3™ systems is used for data transmission during voice / video chat and online gaming. The port number used for this is UDP: 3658. However, you may need to use a different port number when you are connected using a NAT router.
on 30-10-2010 12:44 PM
on 30-10-2010 02:28 PM
on 30-10-2010 11:53 PM
on 06-03-2011 03:35 PM
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