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15 May 2007
By NurbFurble

NurbFurble

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PlayStation Network Error Code 80710102

128 Replies 218,117 Views Created 15-05-2007
This error code is caused by a connection time out when attempting to connect to the Domain Name Server (DNS). If you are seeing this code you should check the following: • Do you have a working internet connection (can you connect successfully using a PC)? • Reconfigure your network settings (delete existing settings and create new ones) • Does your Internet Service Provider (ISP) prohibit access to secure pages as a default setting? (this may lead to failures when accessing system software updates) • Within network settings, is the Primary DNS being detected? If the ‘Primary DNS’ is displayed as 0.0.0.0 or is blank, the DNS is not being detected automatically. If this is the case you should contact your ISP and ask for the ISP’s DNS address. This DNS address should then be manually input into your network settings. Following all of these steps your PS3 should now be able to get online. Should you have any further problems please contact the PlayStation Careline on 08705 99 88 77.
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Oo_Alias_oO

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Hey Soap, Nice little guide...

About the DNS Servers Area. Just like to point out that there is two ways of findng your DNS Servers, they are from here:

http://www.dnsstuff.com/tools/aboutyou.ch (bottom of page)

And by going:

> Start
> Run
> command
> ipconfig/all
Then the DNS Server(s) being at the bottom

Thanks :)
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Re: PlayStation Network Error Code 80710102

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yorks67

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Not as simple as that for us all im afraid.

As detailed in my other thread. I have had 2 different modems, and read detailed manuals for both of them. I have manually set different ip's, and dozens of different DNS settings. I have spoken to my isp, and spoken in detail to Sony Careline. I have still not managed to get the PS3 online, due to this error code, stating a DNS issue. I have literally spent hours over the last 2 weeks. Im beginning to thing the PS3 maybe faulty, although Sony deny this. They said if it is faulty then it would not manage to get the ip which it does. Any more idea's would be appreciated, and many thanks to Raven and others who have tried to help.
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Re: PlayStation Network Error Code 80710102

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DJRhys

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Hi ,
I have error code 8013030f The Acces Point Was Not Detected after putting in all my wireless settings , have had PS3 since launch on my wireless and only now it gone on the blink , anyone think they might kno why ?
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Re: PlayStation Network Error Code 80710102


PlayStation 3 60Gb [YLOD] 23/03/2007 - 19/10/2009 | 20/10/2009 - Present PlayStation 3 Slim 250Gb
PlayStation Vita 16Gb 09/06/2013 - Present | 29/11/2013 - Present PlayStation 4 with 1Tb SSHD
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[KW8543]

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Does anyone know how to link a BT home hub to a Playstation 3 wirelessly? I could do with a step by step guide of where to find the correct information (I have been given 3 different IP addresses that all work fine). The main problem is with the DNS servers. I've found what appears to be the correct information but the internet connection test always fails and gives me the error code 80710102. Any help with this would be great as BT haven't even replied to my emails on this.
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Re: PlayStation Network Error Code 80710102

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njacko1975

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thats bt for you .

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Re: PlayStation Network Error Code 80710102

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[mannie]

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I also have the DNS Server issue. I've located my DNS Addresses but when I enter them into my PS3 they don't work, so what am I supposed to do?
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Re: PlayStation Network Error Code 80710102

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Oo_Alias_oO

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Hey, I have done some looking around and alot of people cant get past there DNS part on the PS3 setup. The DNS Code comes from your ISP and you have to get it exactly right or your Internet connection wont work. These DNS Servers should be used if you are connecting through a cable modem. If you are using a router to connect through wirelessly or wired, please use the default gateway IP as your primary DNS Server and it should work. (These can also be used in your computer if you are experiencing slow or persisting internet problems.) So first off is a list of a few ISP's DNS Server addresses from the UK:

 

AOL UK 205.188.146.145

Blueyonder/Telewest (Cable) UK 193.38.113.3 194.177.157.4

BTInternet UK 194.73.73.172 194.73.73.173 194.72.9.44 194.72.9.38 (Cardiff, S.Wales) 194.72.9.39 (Cardiff, S.Wales) Nildram (ADSL) UK 213.208.106.212 213.208.106.213

NTL (Cable) and Virgin.net (ADSL) UK 194.168.4.100 194.168.8.100

Pipex (ADSL) UK 62.241.162.35 62.189.34.83

Silvermead (Satellite, DSL, ISDN) UK 62.55.96.226 62.55.96.109 (unchecked)

Telewest (Cable) UK 62.31.176.39 194.117.134.19

Tiscali, Screaming.net, Worldonline, Lineone UK 212.74.112.66 212.74.112.67 212.74.114.129 (Cambridge) 212.74.114.193 (Cambridge)

Wanadoo UK (ADSL) UK 195.92.195.94 195.92.195.95

Zen Internet (UK) Primary DNS: 212.23.8.1 Secondary DNS: 212.23.3.1 Edit: (More servers added)

Bulldog Broadband (uk) South Ns3.bulldogdsl.com – 83.146.21.5 Ns4.bulldogdsl.com – 83.146.21.6 North Ns5.bulldogdsl.com – 212.158.248.5 Ns6.bulldogdsl.com – 212.158.248.6

Ireland Eircom Broadband Primary DNS: 159.134.237.6 Secondary DNS: 159.134.248.17

Eclipse Internet United Kingdom 212.104.130.9 212.104.130.65

BTInternet range86-130.btcentralplus.com UK 194.74.65.69 62.6.40.178

Yahoo BT Broadband UK Scotland DNS:194.72.0.98 194.74.65.68

Plusnet UK Primary DNS212.159.13.49 Secondary DNS212.159.13.50

ONETEL United Kingdom Primary DNS = 212.67.120.148 Secondary DNS = 212.67.96.129

Freedom2surf UK 194.106.56.6 194.106.33.42

wightcablenorth UK 194.159.167.34 194.159.187.38

BTInternet range86-130.btcentralplus.com UK 194.74.65.69 62.6.40.178

TalkTalk - UK 62.24.128.17 62.24.128.18

Pipex UK DNS, Named Servers. 62.241.163.200 62.241.163.201

Blueyonder DNS UK (North West) 62.31.64.39 62.31.112.39 62.31.144.39

Sky Broadband (DSL) United Kingdom DNS: 87.86.189.16 (Northumberland) DNS: 87.86.189.66 (London) Edit: (End)

 

----------------------------------------------------------------------

 

If your ISP is not there, you will have to look further into it. So lets do the thing i have typed many times on these forums: > Click on Start > Click Run > For XP users type in 'cmd' and for 98 users type 'command'. (Without the ' ') > In the DOS Box type ipconfig/all > You will see your DNS Server Address there. (You may see your Default Gateways IP there, try this. It may work but may not. Just depends on your ISP).

 

-----------------------------------------------------------------------

 

Still not working? Well here is another way to find a DNS Server: http://www.dnsstuff.com/tools/aboutyou.ch Go to that website, your DNS Server will be located at the bottom of the page. Try using that one in your PS3 aswell.

 

------------------------------------------------------------------------

 

If it's not working now there last piece of advice from me. You will need to call your ISP and ask them for TWO of their DNS Server addresses. One for a “Preferred DNS Server” and one for a “Backup DNS Server”. The DNS Servers are part of the service you’re PAYING FOR, so don’t let them tell you they won’t tell you the addresses. If the person you’re talking to doesn’t understand what you’re asking for, or doesn’t want to give them to you, ask to speak to a supervisor. Also- DON’T say ANYTHING about “Static IP Address” to them. NEVER use those words when speaking to an ISP Support person. It will confuse them, and they may refuse to discuss it. They won’t understand what you need or why you’re asking. Just insist on knowing two DNS Server addresses. With these DNS Servers you should be able to get online. If you cant you will need to get a network specialist in as i cant help you any further. Thanks, Alias :gr8:

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How to find your DNS Server Addresses

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yorks67

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Thanks for taking the time for giving people that info and for some im sure it will work. For me iv'e tried them all, contacted my ips (bt) and sony, and changed my modem and still cant get online. Iv'e given up on it now!!!
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Re: How to find your DNS Server Addresses

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Oo_Alias_oO

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Well if you have a modem have you tried:

Turning the PS3 on with it plugged in
Turning the modem off, and then back on
Try to connect the PS3 with everything on auto?

EDIT: Haha, my little guide has been put with Soaps, and now it looks like he made the thread and it got moved xD
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Re: How to find your DNS Server Addresses

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[Boolean]

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Hey,
Ive had my Ps3 since launch but have not been able to get online (unless via a wired link which is very inconvenient) I have been trying to get online via WiFi, but it keeps giving me the error
"8013013D, An error has occurred"
I have no idea what this error is about, because it sometimes times out while trying to connect, others while trying to exchange the security key.

More information about my setup.
I have a Speedtouch 580 Wireless router, a WPA-PSK key on it. The connection works fine for my PSP, so I am quite lost as to what to do.

Also why does Sony not have its own technical support system for these sort of queries (or at least release a list of error codes and what they mean)

Cheers
Boolean
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PS3 Error "8013013D"

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kmikkila1

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ok i luckily stumbled onto the solution. i was trying to get my ps3 hooked up to the internet for about 5 months before i found it. i had tried everything, yet for some reason everytime i typed in the password to connedct to my wifi the PS# Error 8013013D would pop up and i would start swearing like a sailor. i decided to try again last night and it did the same thing. i was so freaking sick of typing in the password for the hundredth time i eventually selected none..... and surprisingly it worked

 

SO WHEN YOUR PS3 ASKS FOR A PASSWORD SELECT NONE:xLol:

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Re: PS3 Error "8013013D"

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mkruuse

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This worked for me: Remove ethernetcable from ps3, when trying to connect wireless.

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Re: PS3 Error "8013013D"

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hahongly

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OMG!!!! THIS WORKED FOR ME TOO!
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Re: PS3 Error "8013013D"

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hotchick887

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I fixed my error.  The problem is with WPA2.

 

Turn off TKIP encryption on your router and it should fix it.  If you're still struggling try turning off WPA2 temporarily.  I have a feeling you wouldn't get this error if your wireless wasn't encrypted.

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Re: PS3 Error "8013013D"

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Hi mate. I was weondering. I tried to enter noting as my WPA passcode for my internet and It came up for the reqerments and wouldn't let me pass. Could you please help!!!

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Re: PS3 Error "8013013D"

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TTDegs

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make sure 100% that you have the correct WPA password, and don't use the 'start' button as the shortcut for 'enter', as it puts a space on the end - instead use the arrow keys to get to the virtual Enter button on the on screen keyboard.

If that doesn't help, temporarily turn off the WPA security on the router, and try the PS3 again.

report on how that goes :)

PS - putting email addresses on a public forum is not a good idea - loads of spam.... :(
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Re: PS3 Error "8013013D"

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

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Can anyone help me? Internet was working fine, but shut off and I can't get it back on! I've tried everything... even went to http://www.dnsstuff.com/tools/aboutyou.ch to check out my DNS primary and secondary. When I put my numbers in, it passes the IP but instantly fails the DNS! Worked on this for hours, went to dozens of sites, but still can't figure out what's wrong. plz help!!!!
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Re: PS3 Error "8013013D"

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TTDegs

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J_chica wrote:
Can anyone help me? Internet was working fine, but shut off and I can't get it back on! I've tried everything... even went to http://www.dnsstuff.com/tools/aboutyou.ch to check out my DNS primary and secondary. When I put my numbers in, it passes the IP but instantly fails the DNS! Worked on this for hours, went to dozens of sites, but still can't figure out what's wrong. plz help!!!!

 

 

Hi :)

 

Can you give some more detail please?

specifically if you click my 'psn problems' link at the bottom of my sig, that thread lists a bunch of questions.

If you could give us the answers (in this thread) to as many of them as possible, it will greatly help us to sort your problem out :)

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Re: PS3 Error "8013013D"

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

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There is definatly a fault here.

I use hi-speed devolos around the house for internet access, not once has any of my PC,s had a DNS error.

My whole network doesnt rely on DHCP, i manually configure everything on my network.

So i done afew tests, erased all settings, turned off mediaserver on PS3 then reconfigured.

Not once did the PS3 get this error... until... i turned on the mediaserver.

Still hardwired through devolos i got the DNS error, switched to wireless, with same settings! and viola signed back in.

So how can i sign in with wireless and not hardwired?

They are both configured the same!

Get off your arse Sony and fix this problem :manmad:

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PlayStation Network Error Code 80710102

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RobotGhoul

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same problem

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Re: PS3 Error "8013013D"

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