New messages in the last hour
Get a response within minutes
92% percent of messages responded to
Playstation has been working for a year, now it isn't connecting to the network. Just played today and now nothing. Running check network connection for 15 minutes and is still running... Any clue?
hi, my 60gb PS3 has not been able to connect at all since the 3.00 update, before then my connection had no problems. I've contacted Netgear, and followed their advise to the letter, but still cannot connect. I also now have another problem, I restored to default settings to see if it might help, but now I cannot access my game save data for PS3 games, as it says I need to sign up. Obviously I cant sign in, as I can't connect anymore.
Is there any way I can access my save data, if I cant get back online?
1) any error messages you are getting .... the connection to the access point timed out
2) when the problem happens .... unable to connect at all
3) if you can actually sign in to PSN at all ... no
4) run the network connection test ... fails on obtaining IP
5) who your ISP is .... AOL
6) what make and model your router is .... Netgear DG834G v3
7) how you connect your PS3 to the router .... wireless
8) if this is something which has never worked, or used to work .... worked with no problems until the 3.00 update
9) what DNS servers you use .... 22.214.171.124, 126.96.36.199 as advised by Netgear
10) if you have changed your MTU .... 1500, tried 1400 but doesnt help
11) if your PS3 is in the router DMZ .... at the moment no, but tried that too with no success
do you have any ideas plz? thanks :)
the PS3 is allowed access on the router, and both the router and PS3 have the latest firmware updates.
IP's check out ok I think .... PS3 192.168.0.57 .... router 192.168.0.1
oh, I've tried both easy and manual
I'm sorry perhaps the user you have been in contact with has not explained the full situation to you properly before now, I'll try to explain on behalf of her.
The PS3 does not connect to the wireless router. Every other device in our network connects to the router fine, as did the PS3 previously. Also, the routers connection to the internet is fine, therefore every other device has an internet connection, which also eliminates the ISP as the problem. The problem lies between the router and the PS3 only.
Attempting to ping the PS3 from the router or from any other device on the network will obviously fail as the PS3 is not currently part of the network. When you were told previously that the PS3 was 'getting' 192.168.0.57 as the IP address that was incorrect. In actual fact this was an attempt to set up .57 as a static IP address with the router manually. The router appears to refuse all connection with the PS3, or vice versa.
Just to confirm, on the router the PS3 is on the 'wireless access list' meaning connection requests from its MAC address should be granted. Also the IP address .57 has been reserved for the PS3 and no other device is using that address.
To be honest, I don't see what advice you can offer now. I have plenty of previous experience in setting up small/medium size networks and with the router in question I have never had a problem. I think the problem must lie with the PS3 itself. Apparently the problem occured after a firmware update (possibly a software issue), unless this was just coincidental. However, the fact that the PS3 is able to scan and identify other wireless networks in the area sugests the problem is not with the hardware.
The owner of this PS3 has no network experience and does not really understand the situation. (Further attempts to explain I fear will only waste your time.) The simplest option at this stage may be to try an ethernet connection with the laptop or just give up.
Thanks for your help anyway.
Website ©2015 Sony Computer Entertainment Europe. All content, game titles, trade names and/or trade dress, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. More info