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13 Jun 2010
By benson7892

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Playstation 3 not connecting to network

16 Replies 646 Views Created 13-06-2010
13 Jun 2010
By benson7892

Playstation has been working for a year, now it isn't connecting to the network. Just played today and now nothing. Running check network connection for 15 minutes and is still running... Any clue?

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TTDegs

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could be all sorts of things, unfortunately.

might be worth you reading my psn connection problems thread - link is in my sig line below :)

As in that thread, if it doesn't sort it out, post back in this thread with the answers to the questions at the top of that one and we'll go from there :)
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Re: Playstation 3 not connecting to network

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

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AMETHYST321

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hi, my 60gb PS3 has not been able to connect at all since the 3.00 update, before then my connection had no problems. I've contacted Netgear, and followed their advise to the letter, but still cannot connect. I also now have another problem, I restored to default settings to see if it might help, but now I cannot access my game save data for PS3 games, as it says I need to sign up. Obviously I cant sign in, as I can't connect anymore.

Is there any way I can access my save data, if I cant get back online?





1) any error messages you are getting .... the connection to the access point timed out

2) when the problem happens .... unable to connect at all

3) if you can actually sign in to PSN at all ... no

4) run the network connection test ... fails on obtaining IP

5) who your ISP is .... AOL

6) what make and model your router is .... Netgear DG834G v3

7) how you connect your PS3 to the router .... wireless

8) if this is something which has never worked, or used to work .... worked with no problems until the 3.00 update

9) what DNS servers you use .... 208.67.222.222,  208.67.220.220 as advised by Netgear

10) if you have changed your MTU .... 1500, tried 1400 but doesnt help

11) if your PS3 is in the router DMZ .... at the moment no, but tried that too with no success

do you have any ideas plz? thanks :)

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kanonnn

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connection restored

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TTDegs

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fab - what did you do? :)
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Re: Playstation 3 not connecting to network

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AMETHYST321

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unfortunately I'm still unable to connect at all, whats bugging me most atm is not being able to access my save data :(
Is there any advice you could give me plz?
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TTDegs

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your base problem is all going to be stemming from the 'fail to obtain IP'.

which (as you are wireless) could be due to 3 basic reasons:
1) your router has wireless broadcast turned off (do you have any other wireless devices that can see it?)
2) your PS3 is too far away to get a good signal (can you move router and or PS3 closer together to check?)
3) your PS3 network card is dead :(

there are some other, less likely but possible things - like MAC address blocking or incorrect WPA password too, but lets rule out the first 2 options first :)
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Re: Playstation 3 not connecting to network

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we have 2 laptops and 2 Wii's all of which get an excellent connection. My PS3 is about 15 ft from my router, with 1 wall between and always worked excellently before. unfortunately its not possible to move them closer, or to use a wired connection.

I wondered about the network card, but when the PS3 tries to connect the green light still flashes.

Also, if I connect the ethernet cable from my laptop to my PS3 it finds the PS3's IP .... sorry I'm not technically minded so I don't know if that means anything :?

The WEP password is correct, and the correct MAC address was entered too, Netgear say the router is working correctly, and both they and the PC expert in the house cant find any reason why it wont work. the router recognises the PS3. But the PS3 no longer seems to recognise the router .
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TTDegs

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all good tests there :)

are you trying to connect via easy, or manual?
if via manual, you may have mis-typed one of the IPs, and ended up with your PS3 in the wrong sub-group or something?

Via the PC, go to the router's control page, and click on the 'attached devices' option on the left - which should then show you what the router thinks is connected to it :)
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Re: Playstation 3 not connecting to network

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AMETHYST321

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the PS3 is allowed access on the router, and both the router and PS3 have the latest firmware updates.

IP's check out ok I think .... PS3 192.168.0.57 .... router 192.168.0.1

 

oh, I've tried both easy and manual 

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TTDegs

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if it is getting the .57 IP address, it shouldn't be failing on the 'obtaining IP address' stage ?
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AMETHYST321

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In your opinion, do you think it's more likely to be some kind of network problem, rather than a fault with the PS3 itself?

also I've been wondering if it might work by connecting to my laptop by ethernet, although when I tried I lost internet connection to my laptop ... is there an easy way to do this?
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TTDegs

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I'm not entirely sure WHAT is going on to be honest, as the faults you are getting don't seem to be consistent.

If the network test fails to get an IP, your PS3 shouldn't have an IP - and yet it does - which indicates that it ISN'T failing to get one.
And the fact that it gets one indicates that the PS3 network card is ok.

Once it has one, there should be then little in the way from preventing it having PSN connectivity (AOL notwithstanding)
15ft and one wall should be capable for the DG834, so that is unlikely to be the issue.

connecting via laptop is doable - but a right royal PITA to be honest, and I'd only recommend that as a very last resort.


I know you've probably done this a million times, but could you:
turn the router off, and leave it off for 30seconds or so
turn it on, and let it connect to the internet
on the PS3, run network setup, and choose easy, wireless
once finished, do the network test, and post up the results?
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AMETHYST321

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I tried .. easy, but it still just times out.

network test, PC ...
DL .. 4.18 Mb/s

UL .. 0.36 Mb/s

ping .. 124 ms

when I scan on PS3 I'm getting a signal of 87% atm
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TTDegs

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Now that it has failed to get an ip does the router still see it as connected?

If so does it think it has an ip?

And what happens if you ping that ip from the router? (diagnostics menu option iirc)
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I'm sorry perhaps the user you have been in contact with has not explained the full situation to you properly before now, I'll try to explain on behalf of her.

The PS3 does not connect to the wireless router. Every other device in our network connects to the router fine, as did the PS3 previously. Also, the routers connection to the internet is fine, therefore every other device has an internet connection, which also eliminates the ISP as the problem. The problem lies between the router and the PS3 only.

Attempting to ping the PS3 from the router or from any other device on the network will obviously fail as the PS3 is not currently part of the network. When you were told previously that the PS3 was 'getting' 192.168.0.57 as the IP address that was incorrect. In actual fact this was an attempt to set up .57 as a static IP address with the router manually. The router appears to refuse all connection with the PS3, or vice versa.

Just to confirm, on the router the PS3 is on the 'wireless access list' meaning connection requests from its MAC address should be granted. Also the IP address .57 has been reserved for the PS3 and no other device is using that address.

To be honest, I don't see what advice you can offer now. I have plenty of previous experience in setting up small/medium size networks and with the router in question I have never had a problem. I think the problem must lie with the PS3 itself. Apparently the problem occured after a firmware update (possibly a software issue), unless this was just coincidental. However, the fact that the PS3 is able to scan and identify other wireless networks in the area sugests the problem is not with the hardware.

The owner of this PS3 has no network experience and does not really understand the situation. (Further attempts to explain I fear will only waste your time.) The simplest option at this stage may be to try an ethernet connection with the laptop or just give up.
Thanks for your help anyway.
Somebody else...

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TTDegs

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ahhh - that all makes a bit more sense now, cheers :)
I did wonder above the .57 address - which was partly why I suggested doing the 'easy' connect (would have ignored any manual IP setup on the PS3).

The only thing I would suggest to look at next - which you're probably doing anyway - is the MAC address list on the router.
Maybe even turn off access control, (attempt to) connect with PS3, and then look at access control again - the DG834 helpfully gives a list of connected devices which you can then select to add to the control list. :)

good luck! :)
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Re: Playstation 3 not connecting to network

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