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04 Jun 2011
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Playstation Staff
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Playstation Store freezes

[ Edited ]
9 Replies 3,911 Views edited 04-06-2011

After the 3.61 update i haven't been able to get in to PSN Store. Whenever i try to get in it freezes my PS3. After that when i shut down my PS3 it doesn't shut down normally. I have to press the power button for about 10 seconds before it shuts down. When powering up after that i get the message, that PS3 didn't shut down normally. Before all this mess it worked normally.

 

I have the launch PS3, which works on PS2 games as well. Everything else is working without issues and i can login to PSN, but Playstation Store freezes whole system.

 

Right now i'm on process to hard resetting PS3, which takes ages (~20h), but i'm hoping to get some suggestions if this doesn't work.

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Message 1 of 10 (3,911 Views)
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Level 13
 
Playstation Staff

Re: Playstation Store freezes

I wouldnt try now as the store is under very heavy loads. wait a few days and then try.

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Message 2 of 10 (3,904 Views)
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Level 1
 
Playstation Staff

Re: Playstation Store freezes

I doubt it relates to that. I think there should be some sort of error message, if i can't get instead of freezing my PS3. Since so far i haven't found any similar issues i think the problem is somewhere in my PS3. 

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Message 3 of 10 (3,896 Views)
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Level 1
 
Playstation Staff

Re: Playstation Store freezes

After doing complete system recovery and using every option in Safe Menu and even reinstalling firmware there has been no luck on Playstation Store. It still keeps freezing my PS3. Now i'm out of options, but hopefully i get some response from e-mail support soon. Right now i'm restoring my backup, so i can play some games, since i can't do anything else right now to my PS3, unless i get some good tips.

 

Hopefully this can be resolved before the Welcome Back offer expires.

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Message 4 of 10 (3,880 Views)
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Level 1
 
Playstation Staff

Re: Playstation Store freezes

Is there no help to my situation?
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Message 5 of 10 (3,871 Views)
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Level 1
 
Playstation Staff

Re: Playstation Store freezes

Now i'm convinced, that 3.61 was affecting my freeze up. Now after updating to 3.65 i finally got in.
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Message 6 of 10 (3,865 Views)
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Member
 
Playstation Staff

Re: Playstation Store freezes

I'm having the exact same problem it freezes as soon as i connect to the internet on it but wont even let me play the games... how did u fix it?

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Message 7 of 10 (3,862 Views)
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Level 1
 
Playstation Staff

Re: Playstation Store freezes

It didn't freeze on internet connection, only on Playstation Store and it got fixed after 3.65 update.

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Message 8 of 10 (3,859 Views)
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Member
 
Playstation Staff

Re: Playstation Store freezes

can u update via the internet through safe mode?

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Message 9 of 10 (3,852 Views)
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Level 1
 
Playstation Staff

Re: Playstation Store freezes

I updated normally via internet and not in safe mode. If you have get PS3 freezing, when connecting to internet, then i would suggest updating with USB drive.

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Message 10 of 10 (3,846 Views)
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