Reply
Want to join in?

Sign in to continue

I have a PSN account

Welcome back!

I'm new!

it only takes a minute or two

  • 140

    New messages in the last hour

  • Get a response within minutes

  • 92%

    92% percent of messages responded to

03 Aug 2010
By khalid-999

khalid-999

  • Offline
38%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post

Please help.. An ethernet cable is not connected!

17 Replies 18,299 Views Created 03-08-2010

Hi

 

I recently starded to get this message.

It was working perfect, then suddenly it started to blink this message constantly: "an ethernet cable is not connected".

I tried switching off my PS3, trying another cable, resetting my router.. and none of this worked.

 

Please note that every device in my house works fine, so it has nothing to do with my router,

 

I have a 250GB Slim.

 

If you search over the web, other people are having the same problem.

 

Does anyone have a solution please?

0 Kudos
LABELS:
View our house rules for posts
Post Reply Update Reply Cancel
03
/16

snoopystorm

  • Offline
96%
03 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
snoopystorm
Accepted Solution

have you tried unplugging the cable from both the PS3 and the router and blowing any dust out, also blow any dust off the cable connectors too before plugging them back in

0 Kudos

Re: Please help.. An ethernet cable is not connected!

02
/16

khalid-999

  • Offline
38%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
khalid-999
Accepted Solution

I tried another cable and it didn't work. I also used another port in the router (that was working perfectly with another device).

There was no dust in the PS3 connectors. The cable is always pulgged in anyway.

0 Kudos

Re: Please help.. An ethernet cable is not connected!

04
/16

TTDegs

  • Offline
93%
04 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
TTDegs
Accepted Solution
bear with me here, it will sound weird... ;)

Can you unplug the ethernet cable.
Run the 'internet connection test'
choose WIRELESS, and then easy.

It should now scan for available SSIDs (wireless networks).

IF it finds any, stop there - the key thing we are testing is actually if the wireless card is working.

This assumes that there is actually a wireless network to find! But unless you are miles from anyone, there usually is :)

report back on the results and we'll go from there :)
0 Kudos

Re: Please help.. An ethernet cable is not connected!

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

02
/16

khalid-999

  • Offline
38%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
khalid-999
Accepted Solution

Thanks for your reply.

 

I've done that, and there are wireless networks showing up.

 

I can connect to my router via wireless, but I find it better, and more quality to connect through a wired connection. Due to my slow connection, I have a lag-less online experience with EVERY game I played until now while connecting via a wired connection, but when I connect via a wireless connection, I experience some lag.

 

Thats why I want to connect to my router via a wired connection.

0 Kudos

Re: Please help.. An ethernet cable is not connected!

04
/16

TTDegs

  • Offline
93%
04 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
TTDegs
Accepted Solution
absolutely! :)

Wired is better than wireless in every respect :)

However - the reason for doing the wireless test is that typically if the wired ethernet port on the PS3 dies, it usually takes out the wireless aspect with it (and vice versa).

By being able to connect via wireless, it gives us a (very) strong indication that the actual network 'card' within the PS3 is working - which is a good thing :)

Given that this is the case, we are left with less possibilities as the root cause - again a good thing :)

So...
As you have already ruled out both the cable and the router ports, the most likely culprit is corrupted drivers.

In which case, we're looking at safe boot mode, option 3 - see link below, but be sure to read about the implications of choosing the wrong option.
http://faq.en.playstation.com/cgi-bin/scee_gb.cfg/php/enduser/std_adp.php?locale=en_GB&p_faqid=4545&...

Note that occasionally, a second safe boot may be required, choosing option 4 this time.

Backup of game saves are always a good idea though before option 4, just in case.
You have 2 options - individual saves to usb stick, or a full backup to external usb HDD
0 Kudos

Re: Please help.. An ethernet cable is not connected!

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

02
/16

khalid-999

  • Offline
38%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
khalid-999
Accepted Solution

So just to be sure.

 

I'll run my system of safe mood, then choose option 3 (3. Restore File System), then after if finishes, I'll try to setup a wired connection and do a connection test.

If that didn't work, I'll run my system on safe mode again, and choose option 4 (4. Rebuild Database).

If that didn't work, I'l get back to you again :P

 

Is there anything wrong with what I'm about to do?

 

Also, will my PSN games, games patches/updated and other gaming stuff get deleted?

0 Kudos

Re: Please help.. An ethernet cable is not connected!

03
/16

snoopystorm

  • Offline
96%
03 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
snoopystorm
Accepted Solution

with option 4 yes but if you purchased them through the playstation store you can download the games via transaction management.

 

The Game updates will automatically update when you put the relative game disc in.

 

Demo's are the same as games, download through transaction management.

 

0 Kudos

Re: Please help.. An ethernet cable is not connected!

02
/16

khalid-999

  • Offline
38%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
khalid-999
Accepted Solution
Thanks to everyone. I'm now done with doing option 3 operation. Before doing it, my brother told me that it was working normal then it got disconnected again. Now I'll wait for one day and see if that problems comes again or not. So please keep this thread opened, in case if I had some difficulties. Again, thanks for your help.
0 Kudos

Re: Please help.. An ethernet cable is not connected!

02
/16

khalid-999

  • Offline
38%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
khalid-999
Accepted Solution
I had the same problem again.
I don't want to do option 4 because it deletes my PSN games and the other things that I downloaded.
Downloading everything again will take a long time.
It's better that I send my PS3 to service center, I don't even think that option 4 will solve the problem.
0 Kudos

Re: Please help.. An ethernet cable is not connected!

04
/16

TTDegs

  • Offline
93%
04 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
TTDegs
Accepted Solution
Option 4 details:

4. Rebuild Database Deletes messages, playlists, changes made on [Information] screens, trimming information for pictures in [Photo], video thumbnails, video playback history and video resume information.
* This operation may take a long time depending on the type and number of data items.

shouldn't be deleting any PSN games :)
0 Kudos

Re: Please help.. An ethernet cable is not connected!

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

02
/16

khalid-999

  • Offline
38%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
khalid-999
Accepted Solution
ok.

It just finished rebuilding the database, and I'm still getting the same message over and over again.

What to do now?
0 Kudos

Re: Please help.. An ethernet cable is not connected!

04
/16

TTDegs

  • Offline
93%
04 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
TTDegs
Accepted Solution
to be honest - I'm now kinda stumped :(

The network 'card' in the PS3 is working ok, as it can see wireless networks
The cables have been swapped over
different router ports have been tried
PS3 used to work fine (implying router firmware isn't the issue)

Not sure what else to try I'm afraid :(

Might be time to take it back to the shop - or at least (if possible) round to a friends house to try it on their router :(

Note: If you DO take it back, make sure you grab as many games saves onto USB as possible, and deactivate / delete your account.

You other option is to send it back to Sony.


Unless anyone else has any other ideas out there?
0 Kudos

Re: Please help.. An ethernet cable is not connected!

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

02
/16

khalid-999

  • Offline
38%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
khalid-999
Accepted Solution
I'll be testing it in my cousin's house soon.

If you look over the web though, many people are having the same problem.

Sony should release an official statment about this issue, fix it and give us solutions.
This isn't acceptable at all.
0 Kudos

Re: Please help.. An ethernet cable is not connected!

02
/16

King_deadly19

  • Offline
21%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
King_deadly19
Accepted Solution

im having the same problem i tried everything and nothing worked i even bought a brand new ps3 thinking my old one didnt work but it still has the same problem.

0 Kudos

Re: Please help.. An ethernet cable is not connected!

02
/16

Velox_Telum

  • Offline
92%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Velox_Telum
Accepted Solution

It may be a simple one but try cycling (turning off and on) the power on the router. Make sure the power is off for around 30 seconds. It doesnt always work but its worth a try.

 

The router can build up all sorts of mixed up information, by resetting, all these get cleaned out and you can end up with a faster more reliable system.

 

Good luck

0 Kudos

Re: Please help.. An ethernet cable is not connected!

02
/16

Kiloheavy

  • Offline
40%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
Kiloheavy
Accepted Solution

A lot of people are having these problems. I have regular intermittent "an ethernet cable is not connected" pop-ups when every other device in my apartment (wired/wireless) works fine. No hardware has been changed, the PS3 will connect wirelessly, and in fact netflix streaming isn't interrupted by the errors. PSN/gaming sessions ARE interrupted, which leads me to believe this is not a hardware or corruption issue, but a bug somewhere in the software.

Re: Please help.. An ethernet cable is not connected!

02
/16

oniDESTRO

  • Offline
42%
02 Rank
Progress
Playstation Staff

Problem Solved

View Original Post
oniDESTRO
Accepted Solution

I am having the same problem =/... PLEASE SOMEONE FIND A SOLUTION!!!!

Re: Please help.. An ethernet cable is not connected!

View our house rules for posts
Post Reply Update Reply Cancel