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10 Mar 2010

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Playstation Staff

cant update my credit card number

11 Replies 5,864 Views Created 10-03-2010

hey guys

 

i hope you could help

 

i have a new credit card but  i cant use it in ps store

 

when i update my biling info i always see the message that says my cridt card is not valid

 

i have tried to use my credit card on other websites and it works

 

 

please i need help

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Message 1 of 12 (5,864 Views)
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Playstation Staff

Re: cant update my credit card number

PSN is very picky about what credit cards it accepts (or doesn't :smileysad:)

You MAY have better luck doing it through the PC rather than your PS3...
https://store.playstation.com/accounts/manage/cam_index.vm if you are in the UK - it will prompt for your login details

failing that, PSN cards are your best bet :smileyhappy:

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

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Message 2 of 12 (5,853 Views)
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ng that Re: cant update my credit card number

Im having the same problem.

 

credit card i have been using for 2 years has been working fine. went to download the add on for Dragon age and would not accept it

 

I have 2 PS3's so tried in on my 250 gig slim and the same thing.

 

really annoying

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Message 3 of 12 (5,848 Views)
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Re: ng that Re: cant update my credit card number

Also I tried updating through my PC and same again. Cannot update credit card details please check your network settings then contact technical support

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Message 4 of 12 (5,848 Views)
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Re: ng that Re: cant update my credit card number

I have now tried with three different credit cards, on 2 different ps3's and i have also tried via my pc and keep getting

 

The credit card information cannot be updated.

Check your PlayStation®Network account information, and then contact technical support for assistance.

 

there must be a problem as i have used, a visa, Mastercard and american express

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Message 5 of 12 (5,832 Views)
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Re: ng that Re: cant update my credit card number

I have tried 3 more cards tonite and will not accept anything, is there a problem with my profile? I mean it has worked fine up until yesterday for purchasing stuff from the PSN network, I feel let down, I have money to spend to buy updates but i carnt.

 

Yes I have messed around with the addresses exactly how they state on the letters, funny when my ps3 launch modal knackered in November I phoned up and they took my money no problem.

 

Any help from anybody will be greatly appreciated as I love dragon age and want that update

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Message 6 of 12 (5,817 Views)
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Cant update my credit card number

The credit card information cannot be updated.

Check your PlayStation®Network account information, and then contact technical support for assistance.

 

 

I used my card twice and started gettin this same problem az every1 else!!

 

What's the deal with this S****?

 

How can I Get the number for technical support?

 

Any1 know how to sort this out!!

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Message 7 of 12 (5,755 Views)
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Re: Cant update my credit card number

 


Janveto wrote:

The credit card information cannot be updated.

Check your PlayStation®Network account information, and then contact technical support for assistance.

 

 

I used my card twice and started gettin this same problem az every1 else!!

 

What's the deal with this S****?

 

How can I Get the number for technical support?

 

Any1 know how to sort this out!!


 

 

click this  to get the tech support phone line number :smileyhappy:

If you're not in the UK, you may need to read back a few pages.

 

UK is 0844 7360595

  

 

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

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Message 8 of 12 (5,752 Views)
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Re: cant update my credit card number

I only started to experience the same problem when I tried to download the Dragon Age:smileysurprised:rigins-Awakening. I am using the same card I have been for ages that works fine and I have tried numerous others and tried online and even tried two psps I feel let down I have been looking forward to this for ages and now it doesn't work Sony please anwer one of these posts as there are a few.

Please Help.

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Message 9 of 12 (5,703 Views)
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Playstation Staff

Re: cant update my credit card number

is playstation going 2 post a f****n answer or let every body keep asking the same question?
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Message 10 of 12 (4,322 Views)
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