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19 Sep 2010

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Playstation Staff

pS3 wont connect to internet

12 Replies 3,185 Views Created 19-09-2010

hello

 

for some strange reason my ps3 (slim) wont find or even connect to the internet, my internet connection is fine because i can use my laptop and anything else that uses a connection

 

its a wireless connection ive tried plugging in the enthernet cable but thats no difference either

 

i have entered the connection settings several times and tried different settings but still no change

 

so i wonder if anyone can help? also my wireless controller wont stay connected either it will work when its plugged in using the usb but as soon as i unplug it goes off

 

so any help please im wondering if its the wireless part in the ps thats gone? its worked in the past

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Message 1 of 13 (3,185 Views)
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Playstation Staff

Re: pS3 wont connect to internet

Same here, since the last update I have been having some major problems connecting to the web with my PS3 Slim

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Message 2 of 13 (3,177 Views)
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Playstation Staff

Re: pS3 wont connect to internet

Mine won't even find the wireless connection, nothing
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Message 3 of 13 (3,164 Views)
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Playstation Staff

Re: pS3 wont connect to internet

The good news is that the wireless network adaptor and the wireless controller adaptor are 2 completely separate things :smileyhappy:

And whilst they MAY both have failed, it's unlikely :smileyhappy:

I'd start off with safe boot mode, option 3 - see link below, but be sure to read about the implications of choosing the wrong option.
http://faq.en.playstation.com/cgi-bin/scee_gb.cfg/php/enduser/std_adp.php?locale=en_GB&p_faqid=4545&...

Note that occasionally, a second safe boot may be required, choosing option 4 this time.
Option 4 WILL remove some (less vital) stuff - see above link for details.

Backup of game saves are always a good idea though, just in case.
You have 2 options - individual saves to usb stick, or a full backup to external usb HDD

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

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Message 4 of 13 (3,158 Views)
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Playstation Staff

Re: pS3 wont connect to internet

i have tried the above and nothing seems to change

i bought the ps3 on the 2/9/09 so i cant take it back to he shop, do you think i should ring sony and see what they say? if so whats the number?
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Message 5 of 13 (3,156 Views)
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Playstation Staff

Re: pS3 wont connect to internet

you MIGHT get lucky with Sony as you are only just out of warranty...


Playstation Customer Service Number UK:0844 7360595 Eire:0818 365 065 New Zealand: 09 415 2447

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

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Message 6 of 13 (3,150 Views)
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Playstation Staff

Re: pS3 wont connect to internet

I've rang then and they said try another connection so I'm going to check my mates

If that doesn't work then ring them back and they will see what they can do
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Message 7 of 13 (3,143 Views)
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Playstation Staff

Re: pS3 wont connect to internet

fingers crossed! :smileyhappy:
At least it's logged with them now :smileyhappy:

* YLOD? * *PSN Connection Problems?* *Blu Ray Problems

And we weren't even testing for that.. :Thumbs:

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Message 8 of 13 (3,132 Views)
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Re: pS3 wont connect to internet

[ Edited ]

will not connect to internet since updating to 3.50 and keeps saying that email and password not valid although will connect to online manual internet connection is ok on pc and laptop

 

now sorted

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Message 9 of 13 (3,084 Views)
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Playstation Staff

Re: pS3 wont connect to internet

Is there a solution to this then ?

 

Same problem for me since downloading the update. Says my sign in details are incorrect and Playstation store not available in my region yet internet works fine.

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Message 10 of 13 (3,056 Views)
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