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16 Apr 2008
By Kung_Fu_Russ

Kung_Fu_Russ

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SCEE - a track record of laziness and incompetence.

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1,366 Replies 17,748 Views edited 16-04-2008

It's time for Sony Europe to finally sort out their act, particularly in regards to their EU online service and store.

 

EU customers are getting a far inferior service to their US counterparts, and it's time for this to change.

 

*The store content has been repeatedly delayed, to the point where some content promised has never been released. There is evidence that some content gets handed to SCEE and is delayed for no apparent reason. The old 'localisation and translation' argument is moot. Super Puzzle Fighter was released globally on the 360, and in the US on PS3. The EU version is yet to appear. Also, are you telling me that Everyday Shooter needed translating? Are you telling me that that game needed checking to see if it met every country's ratings system? Then there are delayed patches for games which the EU gets late. We still don't have the poker webcam patch, despite the fact that it has already been submitted to SCEE weeks ago. Every week we see the EU store fall further and further behind the US one.

 

Every week is more reason why we should cheat and use the US store, which breaks the terms and conditions agreement, and leaves us open to all kinds of problems should something go wrong with our playstation.

 

Give us content at the same time as US gamers.

 

*The revamped store has also been grossly mismanaged for the EU. It's like SCEE took hold of what SCEA passed them, and all the functionality was ripped out. Why are images so slow to load? Why are the catagories so badly organised compared to the US store? Why can't we have video previews likey the US do? Give us the same store functionality as the US.

 

*The forums were taken down for a whole week so that a new forum could be implemented. I've never heard of a forum taking so long to switch over to a new system. And for what? A messy, ugly, buggy forum with half the functionality of the old one.

 

*SCEA set up the official blog, which has contributions from high end members of the US Sony team and their top developers. Europe have to make do with Threespeech, a blog run by a third party marketing company that provides patchy communication with gamers, and struggles to get any information out of Sony at all. They often don't even reveal what's on the store (if anything) until AFTER the store has been updated. I have NEVER seen any exclusive information on this site. GIVE US A PROPER BLOG!

 

We are receiving a poor service from SCEE, and it's time that some of the top people were fired and replaced with people who actually know what they are doing. It's time that European gamers were given a proper online service like their US counterparts. Sony Europe's approach to online play is messy, disorganised, poorly managed and disrespectful to gamers who have, in some cases, given thousands of pounds per head to Sony over the years.

Message Edited by Kung_Fu_Russ on 16-04-2008 09:00 AM
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Glitch321

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Great post.
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Re: SCEE - a track record of laziness and incompetence.

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frodouk

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I agree, lets keep this post bumped up, and all negativity in here... If we are trying to be heard, its best this way.
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Goodfella1

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Some good points, but, the forum was down for a week, not 2 weeks.
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Kung_Fu_Russ

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Sorry, goodfella1, you are correct. I've changed the post accordingly. I'm so annoyed right now, I felt the need to post this rant. Sony are sluggish as it is with in-game xmb, the launch of home and so on, but to be even worse off as a customer in the EU is just shocking. I'm so tired of SCEE and it's excuses. What's next - EU gets Home a year after the US? No XMB until 2010? How long will we have to wait for the likes of Bionic Commando Rearmed, Wipeout HD and Echochrome while the US is enjoying these games?
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Goodfella1

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Sadly I don't think the situation will ever change. It seems SCEE live in their own little world oblivious to the issues their customers complain about.
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dragonriderm

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but if enough people complain then there is a chance they might actually take us seriously for once.

i know the uncharted demo got fixed within a day or two because so many people complained.

but then maybe naughty dog just cares about their eu customers more than scee (the fact that they fixed the demo so quickly and the fact it already had the eu languages when it was put on the us store leads credence to that fact)

i would wager if naughty dog had their way we would have had the demo the same day but scee hold it back.

 

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--------------------------------------
main psn id TheDragonRider

http://community.eu.playstation.com/playstationeu/board/message?board.id=611&thread.id=2918&view=by_date_ascending&page=1

david reeves
"the first five million are going to buy it, whatever it is, even it didn't have games."


some ps3 owners have a track record of being sycophantic fanboys
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02
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Glitch321

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Well Lestrade made a post in announcements and events on the psn store. People should post in that thread, he might read it.
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Very well said
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Yeah it is a great thread, after all, SCEE have never done anything good have they !?!??!!??!
Message Edited by SpankyUK on 16-04-2008 09:23 AM
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BlueOni

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Betreff: Re: SCEE - a track record of laziness and incompetence.

-------------------------------------------------------------------------------------------------------------------------
SCEE When the hell are the Playstation Cards coming out?
---------------------------------------------------------------------------------------------------------------------------


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frodouk

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SpankyUK wrote:
Yeah it is a great thread, after all, SCEE have never done anything good have they !?!??!!??!
Message Edited by SpankyUK on 16-04-2008 09:23 AM

Its more what they don't do that annoys people. Nobody is disputing that they have done a few decent things.
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SpankyUK

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frodouk wrote:

SpankyUK wrote:
Yeah it is a great thread, after all, SCEE have never done anything good have they !?!??!!??!
Message Edited by SpankyUK on 16-04-2008 09:23 AM

Its more what they don't do that annoys people. Nobody is disputing that they have done a few decent things.

Yea, coz this forum is full of people praising the work that SCEE do..
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frodouk

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SpankyUK wrote:

frodouk wrote:

SpankyUK wrote:
Yeah it is a great thread, after all, SCEE have never done anything good have they !?!??!!??!
Message Edited by SpankyUK on 16-04-2008 09:23 AM

Its more what they don't do that annoys people. Nobody is disputing that they have done a few decent things.

Yea, coz this forum is full of people praising the work that SCEE do..

People never really praise good work, only criticise the bad. Its human nature.
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i agree with ya there mate, they couldnt even do the gt5:p download on the store right, lost out on alot of ££ there since it was 5 quid dearer, people just went out and bought the disc version early on the friday morning before the store was updated.

 

 

SCEE is a pee take,they are a constant april fool.

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KAMAKEE

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absolutely correct but the reason they delay things is because europe
get things delayed but we (the europe/customers) still go out and buy
the delayed things
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Couldnt agree more with the OP its just common knowledge that the EU gets shafted the majority of the time, even on the PS2 american gamers got patches and updates for games that we either got 6 months later or never even got at all!
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KAMAKEE wrote:
absolutely correct but the reason they delay things is because europe
get things delayed but we (the europe/customers) still go out and buy
the delayed things

It's not the customers fault. The problems will still be there no matter what. It's all down to poor management. Why should consumers suffer and not buy the things they want just because SCEE is doing a mediocre service.
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KAMAKEE

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Glitch321 i dont mean it is our fault i mean thats what  the companys think of europe
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couldn't agree more, but their sense of customer service and satisfaction is so poor they are prob's giving each other huge bonuses and congratz on a Job well done!
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call me weired but i can't believe people moan about something so small, it's hardly a big deal i life or do people just love to moan. surely you have bigger problems in your life, if you do and you still moan about a playstation store then you must just moan about everything.
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