New messages in the last hour
Get a response within minutes
92% percent of messages responded to
I am trying to make a purchase on my PS4 using paypal & it keeps telling me that "the credit/debit card information on file is not valid".
To make sure that it was I deleted & readded my paypal & all of the logins were correct. I then checked my CC's on paypal & still all was correct.
I also made a small purchase on a different online store using paypal & since that went throuhg no problem, the problem has to lie eith PSN.
I also scanned the forums & found a suggestion of adding a backup payment on the OK'ed payment services on paypal under sony interactive, so tried & did that & still did not work.
I also tried making the purchase on my labtop not through my PS4 for said content & PSN still said there was an error.
Does anyone either have a solution or has been having the same problem using paypal?
Unfortunately PayPal can be a bit hit & miss with PSN. You can just aff your credit card instead? Or better option is PSN cards if they are available for your country.
Does the address on your PSN account match the address of your c/c and/or PayPal?
Yes, lol, they match, funny never had a problem before today with paypal.@WhiteMonkey88
If you've tripped the security flag (you've no way of knowing), wait 48 hours before attempting to sort it out. The more you attempt to fix things, the longer the lock-out.@fourtysx46
I buy psn cards from cdkeys using paypal.
Depending on how much you are getting it's possible to save a little bit of money, for example a £25 card is £23.49.
Only downside is buying the cards in discrete amounts can mean you have money left over in your wallet, which is fine if you plan to spend on the store again at some point but is annoying if you just want to buy a bit of dlc that is £15.99.
I tried linking paypal to my psn once and it was a nightmare so I gave up.
I could purchase some games from ps store on my PS4 with PayPal.
Then a week later i got the same error after trying to purchase another game.
Two weeks later it worked again.
A month later same error again.
PS Store doesn't like PayPal for some reason.
I don't know why.
So because i can't purchase games with PayPal i stopped bying games for my PS4.
Congratulation Sony mission accomplished :P
I have found a solution to this problem hopefully this will help if help is needed still.
click on cogwheel
then select manage automatic payments
cancel any automatic payments with sony
it may show no active payments but if you got to inactive payments and scroll down and load more option
or highlight any inactive sony payments return to active payments there may be something there i had an old
payment back on my ps3
after canceling those payments return to the ps4 and try to log in worked 1st time for me
I cannot add PayPal account in payment methods on to my account all it says is an error has occured every time and if tried many times
Mine is that.....am unable to use my credit card maybe where I stay or something cause Ukraine is not on the list of country options and Paypal ain't working infact no payment method is working.....I feel like selling the ps4 ......Maybe Playstation company is able to do anything about this issue cause the number of times I've gotten the "error" ***** is damn annoying.
Website ©2018 Sony Interactive Entertainment Europe Limited. All content, game titles, trade names and/or trade dress, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. More info