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05 Oct 2012
By silentsound2000

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Damaged Voucher Code

38 Replies 30,463 Views Created 05-10-2012
05 Oct 2012
By silentsound2000

Hello All.

 

I just bought a new PSN Voucher for a 365 day subscription for PS Plus.

 

It was the first time I'd used one. I made the mistake of trying to peel off the little black thing that covers the code on the card, instead of scratching it off ( couldn't see any instructions anywhere on the box or card ). 

Of course now, some of the letters an numbers are unreadable, so I haven't been able to redeem the voucher.

 

If I take it back to the store, I suspect they won't believe me. I assume there is a code on the card which can be checked? 

Who can I get in touch with? 

Any help would be much appreciated.

I am hard of hearing, so an email address rather than a phone number would be better for me.

 

Thanks,

Kenny

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You'd need to go via

https://support.us.playstation.com/

https://twitter.com/AskPlayStation

 

as you have a US account. They won't deal with codes and account related problems via email anyway, so use the options above to contact them.

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SPK-KEYLOWZ

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I bought a psn card for my son for Christmas and when i let him open one early he scratched it to hard and I can't see the first 2 letters on it is there anyone to help me

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S2N-Ava

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Voucher Codes are 3rd Party Sales..  

Sony are not under any obligation to help or Refund.

 

Your first point of call is back where you purchased it from to ask for help..

They will more than likely not help tho.

 

You can then call your Local Sony Support for help.  You can Google the Number or ask here in the Help Section, ask a simple question and keep saying NO..  it will eventually show a Phone Number or alternatively, you can look for the number on the Box Art of a Game Disc.

 

Give Support as much information as possible, like...

 

Where you purchased it from

What the Code Value is

Country/Region

Date of purchase

Till Receipt Numbers

Your PSN Account details

etc etc 

 

They should be able to track down the Code and apply it to the Account.

 

 

 

Ava

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jbello2008

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My name is Joey Bello I got a gift card for myself today and when I was scratching the code cover and the full code came off!

 

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sweety36me

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I am so ***** right now,my son got me a PSN gift card voucher and i go to peel it and its damaged,i cant see the last 2 digits! He doesn't have the receipt and the store wont help him,why cant Playstation just look it up by the numbers on the card! And how much money have invested into Playstation over the years?!psn3.jpg

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Xave09zx

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We had a similar incident where my wife purchased a PlaystationNetwork voucher card, and when it was scratched to reveil the code, the code was not readable. She went back to Costco where it was purchased with the receipt, and they told her to contact Playstation Network with the receipt and the copy of the card, which she did. She got this response back..."Thank you for contacting PlayStation Consumer Services. Please respond to this email and attached a copy of the printed store receipt and a photo/scan of the front and back side of the voucher so we can assist you further.Please make sure the pictures are clear and include all four corners of the voucher card." ...So she sent it again to them, and the Playstation Consumer Services Team responded back with the following: "Thank you for contacting PlayStation Consumer Services. We have reviewed your request and the voucher code in question cannot be re-issued or replaced. Please reach out to the retailer the voucher was purchased from for further assistance seeking refund or replacement."... WHAT A RIP OFF.  WE HAVE ALREADY GONE THAT ROUTE AND THE RETAILER SENT US TO PLAYSTATION. WHAT CAN'T PLAYSTATION HONOUR THEY PRODUCT SINCE THIS IS A FAULTY WAY TO GET THE CODE? SO NOW I just lost $C64.99 and is getting the run around by PlayStation. Did anyone have this problem and how can I resolve it.

 

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callofdutyjc

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The code is ripped off of my 25 dollar card , is there any other way to use it ? 

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OrdosAlpha

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You need to call the support team for whatever country your PSN account is registered to, or use Live Chat (if available for the country your PSN account is registered to, and if you actually live in the country your PSN account is registered to). They'll be able to help you after you supply photographic evidence of the damaged card, your reciept, and all other information they request.

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My PSN Profile


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Cpt_Jack_S28

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I have accidentally peeled the redeem code instead of scratching losing a few of the numbers and letters. Can I have some help with this and redeem it still?

 

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I got a 12 months card from my cousin n he peeled off the 4 last digits is there anyway I can get help for it I got the pics of the bar code n  receipt for where he purchase it from ? 

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mont348

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Contact customer support starting with the contact form linked below.

https://www.playstation.com/en-gb/get-help/#!/contact-us/

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I’m not sure where I go from there 

is there a email I can contact them because the live chat is close 

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Email won't help you need to phone. Run through the contact form and after filling in a few questions it should offer you the contact number. 

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I’m not sure where the contact form is on the link you linked me 

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Type in your issue or question then it will progress from there. 

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I trying phone but they are close till Monday Thur Friday so I have wait because I stay in Canada 

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