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Playstation Staff
26 Jun 2017
By LordRoss

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Fix & Connect - Get help with connectivity issues on your PS4

[ Edited ]
50 Replies 27,827 Views edited 04-01-2018
26 Jun 2017
By LordRoss

Hi everyone!

 

I am happy to announce that from today we offer to all our users around Europe, a new online tool ready to solve connectivity issues with your PS4 and PlayStation Network. It is free, fast, easy to use and available 24/7.

 

https://connection.support.playstation.com/#/

  

 

 

We cover your 3 most common issues:

 

  • I can't connect my PS4 to the Internet.
  • I can't sign in to PSN.
  • My online experience is poor. 

 

So please, don't hesitate to visit our Fix & Connect website in case you are experiencing any of the issues mentioned above. 

 

Thanks!

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SmilingDEMONator
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Hello

I can use playstation store, netflix, and youtube. However i can NOT play any game online. For example, in FIFA 17 it tells me "a network error occured. Please check your internet connection and try again" 

Please help me.

Thanks in advance

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Game's published by EA use their own servers and occasionally adjustments to your home network such as setting up DMZ or opening ports depending on the capabilities of your router maybe required.

 

http://community.eu.playstation.com/t5/Gaming-Network-Support/How-to-put-your-PS3-or-PS4-into-a-DMZ/...

 

https://help.ea.com/uk/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

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GranTuriTourTrop
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nice try, but remember that whole Europe does not necessary can speak English properly. unfortunately.

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hi ,

I hope some one can help ,I have a new PS4 PRO I can not connect to my PlayStation account it connects to the

internet just keeps saying that the service provider or the server is busy puts up an error code then couldn't

 find the error code,I connect my PSVITA  to my account without a problem. PLEASE HELP

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levyytigo

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sorry but it doesn't work, i can't press the buttons, very good

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What doesn't work?

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YAHWEYBINYAHWEY

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I have a error code NW-31293-8 somebody please help I was always able to log on to optimum now it keeps on saying that smh

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Winter-She-Wolf

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I cannot connect to ESO at all. When I run tests I can connect to the internet but ps will not let me connect. What is going on?

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lifenouf

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لا استطيع الاتصال بالانترنيت

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فيكس & كونيكت - احصل على مساعدة بشأن مشكلات الاتصال على جهاز PS4

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Jacksterb15

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Please help PSN has been down for ages work harder please guys I'm not happy I was into PS since I was freaking 5 so please get it working IRS not fair

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marstonsmith02

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Still cannot get onto fortnite says login failed every time I try 

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I_4Mbrose

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This is a joke.No real help for the problems most people are having the only reason they do this is to lead you to think it’s your router as your paying for online and if that isn’t working your eligible for a refund.

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Hello 

 

I am having trouble accessing to online games. My internet is working but on the screen it shows network not connected. I have done the test internet connection it shows successfully but when I try to play it only it wouldn’t work.

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I'd suggest if you haven't followed any of the steps in the fix and connect link, do that.  If you have, post a new thread in the support section of the forum (if it's in the right place easier for Tech people to pick it up).

  • explain what you've tried so far
  • who your ISP is
  • how you're connected
  • any error codes you're seeing

That'll make it easier for everyone.

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C2C1BE71-A112-4687-B65A-98DC0400561B.jpeg

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That’s the problem I’m talking about

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my controllers constantly disconnect and takes up to an hour to get them reconnected. and i get this number when i turn the pa4 on manually nw 359591

 

If i cant get this fixed i swear i probably will go to xbox cuz my friends who hav xbox don’t hav this problem 

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I've recently bought headphones with microphone , but the microphone doesn't work , it works when I go into settings microphone level , but when I come out of microphone level adjust , it doesn't work but the headphones do , what am I doing wrong ??? 

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