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21 Dec 2017
By lseg74

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Network age restrictions sub account,

50 Replies 29,335 Views Created 21-12-2017
21 Dec 2017
By lseg74

Hello,

 

I have my son on a sub account, I set his age requirements to level 5 (12+), and later even to level 7 (1 below highest).

 

I am trying to let him play Fortnite. But it always tell me "PlayStation Network features in this application unavailable due to age restrictions".

He is 14 years old. Even level 5 should have worked according to the info on Fortnite.. 

 

I dont understand which other settings I should change. My other son has the same limitations, but he can play...

 

I already reinstalled the whole game... didnt work.

 

Kind regards,

 

Luc

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hgwells

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How old is number one son?

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DerailedDash

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I have the same issue.  No matter what I set the age restriction setting to for the sub accounts, it won't let any of the sub accounts play a bunch of games, saying that "Playstation network features unavailable due to age restrictions".

 

For example, the kids cannot play Dreadnought, even though it is rated as a 12 game, and the parental settings for the kids are set to an age level of 15.

 

Did you manage to resolve this?

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Bellen

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Same issue here. My son cannot play with his friends :-/ Noe clue on how to fix this.

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S2N-Ava

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It's not an issue..

 

Your Son is simply not old enough to play online.

You can set the Parental Controls to the max age for offline play, but as soon as your Son goes to play online, Sony take control of those settings to stop anyone playing an older rated game.

 

There are ways around this, but they are done by breaking the Terms of Service and if found out...  Sony can ban the Account holder.  Many people do this and the Forum is full of people that have run into the problems of basically making an Account with false information.

 

If his friends are of the same age, then that is what they have done....   Yes, it's all joy if they are not found out by Sony, but when these kiddies have issues with their Accounts and they normally do..  Sony won't be sympathetic.

 

Another problem with having kiddies playing Adult Games, is swearing and insulting other players in chat lobbies...  as an adult, you can appreciate that these annoying little kiddies should not be allowed to spoil the playing time of adults.

 

Not going to say your Son is like that, but he could be.

 

Anyways, it's up to you really, you can risk creating him a new Account to bypass the Terms & Conditions, but take the warning if you do.....   That any purchased games, Trophies, Game Saves can all be lost if Sony find out.   Could prove expensive.

 

 

Ava

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spudguy47

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I had this problem with Fortnite, but solved eventually.  There is a Parental Control under Network Features that says "age filtering for online content".  Change that to Off.  After doing this, I can let my child's subaccount play online.

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Is that on the PS4 or PSN network ???

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spudguy47

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On the PS4 console settings

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Groovy-Groot

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Thanks, this worked.  Note, it was already set to off, I had to turn it on and off again for it to take effect.  Cheers.

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I've searched for it but didn't find the feature

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It depends from country to country. I know several European countries (incl. mine) don't have this setting and there is thus no way you can have a child play an online game on PS4. This sure is ridiculous because e.g. my son can play Fortnite via has iPad, but not via the PS4.

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X-jef

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I must be a special kind of stupid but I can't seem to find this option... Just to be clear. On my ps4 I navigate to the menu where I can set up an internet connection. And there should be the option for the age filtering? It's not there... :-(

 

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spudguy47

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Start with the Parental Controls main menu, it's under there.

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Nothing...

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I posted three pictures with my previous answer toshow the menus I got on the PS4. Apparently they were not posted along with my remark. I'm trying again...IMG_20180816_171553.jpgIMG_20180816_171428.jpgIMG_20180816_171357.jpg

 

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spudguy47

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Ok, let me try a more detailed walkthrough.  First - I'm assuming you are a parent managing your child's account restrictions.  If you're not, then this won't work.

 

The steps are:

- Go to Family Management (which is a menu under your first screenshot)

- Select the User you want to modify (i.e. your child)

- Go to Parental Controls

- Look under the Network Setting submenu

 

That should be where you can toggle the age filtering.  I am hoping that will work.  As another user mentioned you might have to turn it on, and then back off again on the toggle.

 

Best of luck!

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What I've noticed here recently is while my sub-accounts are set up to be able to access anything and have been able to access content on the Playstation Store, something changed recently and now it's restricted.  Even pre-order bonuses that they redeemed and had access to have been removed.  When asked, Sony will claim the game ratings are restrictions (hint: they're not, they're suggestions put out by the ESRB) and that they are following the law (hint: they aren't, they are usurping parental rights).

 

This is a lawsuit waiting to happen.

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spudguy47's fix worked for me, too! Thank you!

 

I created a child account for my 9 year old son using his real birth date. Transferred Fortnite from my account to his, turned off "Age filtering for online content", and he was good to go. There's a screenshot at the bottom of this post.

 

I live in the United States, but if you live in another country or region, this setting might not be available to you. Here's a direct quote from a link that ViperHD provided in a different thread about this same issue:

 

"Age filtering for online content is available only in certain countries and regions. For details, visit the customer support website for your country or region."

 

IMG_5794crop.jpg

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The age restrictions for online play cannot be bypassed here in the EU. 

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I dont have the filter option what do I do??

 

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