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21 Dec 2017
By lseg74

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Network age restrictions sub account,

53 Replies 37,949 Views Created 21-12-2017
21 Dec 2017
By lseg74

Hello,

 

I have my son on a sub account, I set his age requirements to level 5 (12+), and later even to level 7 (1 below highest).

 

I am trying to let him play Fortnite. But it always tell me "PlayStation Network features in this application unavailable due to age restrictions".

He is 14 years old. Even level 5 should have worked according to the info on Fortnite.. 

 

I dont understand which other settings I should change. My other son has the same limitations, but he can play...

 

I already reinstalled the whole game... didnt work.

 

Kind regards,

 

Luc

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Dogghead9

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This feature is really annoying.  I wanted to play a two player online game with a friend so I added ps plus to my son's account and can't  due to this restriction in the EU.  I want my money back.

Network age restrictions sub account,

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I visited the customer support website in my region UK....there is no information regarding the feature 

"Age Filtering for Online Content" as referenced 

https://manuals.playstation.net/document/en/ps4/basic/kidsnetwork.html

 

If anyone can provide an official sony reference showing which regions have this option available and why mine does not, I'd appreciate the link as I can find only anecdotal reference however hard I search.

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I have the same issue right now :(
I also contacted the support, but so far i don't have a solution for this.

Why this is not available in europe eludes me, but i hope that they can fix this. 
I won't let my son play Wolfenstein, or Call of Duty, but Trackmania and TitanQuest should work. Damn :/

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The ability to access the control 

"Age Filtering for Online Content"

is a function of the country of the Family Managers account, not the country of the console.

 

I.E. An American family manager still has access to this control even when using a console in England provided it is their main console. 

 

Edit:

And that U.S. family can access the games installed on that console that belong to the UK account that has PS+

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Here's what I got from Sony Support

 

Thanks for your recent contact with PlayStation Support.
 
I can confirm that we have had an update from our investigation team in regards to your case.
 
We are unable to advise on a specific reason why this feature is available in the US but not available in the EU, as this information has not been made public.
 
Different regions have different procedures and laws which accounts have to adhere to.
 
For EU accounts, child accounts are restricted by the date of birth of the child registered on the account for online feature such as web browsing and playing online and the parental controls level set for which games can be accessed on the account.
 
This feature may be enabled on EU accounts in the future however at this time we are unable to advise any further as to if or when this change may take place.
 
I hope this helps, but if you have any other questions please call PlayStation Support using the contact details below.
 
Thank you,
 
 
[support name removed] 
Player Support Expert
PlayStation Support
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I had the same issue- no matter what restrictions I allowed for the sub account it would not allow the games to be accessed. I eventually logged into the Sony Entertainment Network on my PC and changed the settings there and it worked.

 

Here is a walk through once you are logged in the Sony Entertainment Network 

 

  • Click on Family Management on the left hand side
  • Click the sub account you want to edit
  • Under Applications and Devices(PS4)

    Edit the Age Level for Games to the appropriate age of the game you want to play (this is where the age restrictions did not update even though I tried to change it on the PS4)

  •     Click Save

 

Your settings should update on your PS4 and the games should be available.

*Note i am using a PS4 in Australia

 

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When logging in on PC as decribed in your post, Under 'Network Features' do you see a control for "Age Filtering for Online Content" ? what value does this have for you ?

 

All the filters I can see Under Applications and Devices(PS4) are correctly set. With....

'Age level for Games' = 'Level 9: Age 18 or Over (Approximation)'

 

 

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Age filtering for online gaming cannot be bypassed here in the EU due to laws regarding minors playing online. 

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OK thankyou for that now please point me to the relevant statute.

I would like to point out that it's not enforced for American Familys visiting Europe.

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It won't apply to American PSN accounts but will apply to EU accounts, there's nothing that can be done about it. 

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If laws don't apply to all, uniformerly, then it makes a mockery of the law  !

I would still like to be pointed to the relvant legislation that requires this.

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No I don't see an option for Age Filtering for Online Content. I only see the following under network features : communicating with other players online=allowed, viewing content created by other players= not allowed, monthly spending limit= $20

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So let me explain what needs to be done in order to play Fortnite on a child account.

1. The child account needs to be at least 12 years old due to PEGI 12 score that Fortnite has.( as well it needs to have 5+ regarding age requirements).

2. The adult needs to allow the child account to communicate with other players AND view content created by other players.

   To allow this follow the following:  [Settings] > [Parental Controls/Family Management] > [Family Management]> Select the user you want to focus on, then select [Applications/Devices/Network Features] under the Parental Controls section. 

Under 'Network Features' you need to choose to allow a child family member to communicate with other players on PSN and allow to view content created by other players.

 

Restart the PlayStation and it should work.

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In response to Phteve-the-Rock

1. The child account needs to be at least 12 years old due to PEGI 12 score that Fortnite has.

Unless you have an American Family Manager Account  as they can de-restrict this using the "Age Filtering for Online Content" control for subaccounts, which is unavailable for European Family Managers. - Regardless of geolocation of console.


 

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That is indeed correct and thank you for thr addition .I tried to offer an european account solution since the US has that particulat option.

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@Phteve-the-Rock, thank you for this quick summary of a working solution. I confirm this does indeed allow the Greek/Europe subaccount of a12-year-old with PEGI 12 setting to use Fortnite. 

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This solution does not work in the UK for 18 rated games. We wanted to allow our 15 year old to play COD Black Ops, with the gore and swearing settings turned down, but no luck. The access is strictly controlled by the sub account date of birth and the family settings are irrelevant. Sony is hopeless at providing accurate country by country information about its family age control settings. Our PS4 is registered in the UK.

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SAME ISSUE - We have just spend over $700 on a PS4 for Christmas only to be stopped dead in our tracks by the same PC issue! So at the moment he cant play Black Ops 4 (Brand New) even though Allowed is on for each option.  It should be totally off then as a parent if we want PC put on. we can do this where required.  If we did not want our kids to play these games we would not purchase it for them in the first place,  yes we know about the killings, swearing, etc that goes on in chats & in the game.  We have be at this for hours with no joy in the purchase of the PS4 thus far.  This should not be this Hard SONY - needs to be looked at again.  So what are the suggestions to fix our problem?

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You don't mention your location  ... Do you have the age related filter for online content option? Ensure this is disabled or get an 'American relative' to set this up for you

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That is exactly what I said.

 IF the game is 18 + and his Date of Birth is under 18 he won't be able to play it. No matter what settings you make.

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