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28 Dec 2016
By scooby5654

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Not Receiving Verification Email!

19 Replies 4,069 Views Created 28-12-2016
28 Dec 2016
By scooby5654
Having trouble receiving a verification email, resent numerous times over 24hrs, still nowt in inbox nor spam, a bit disappointed as my son can't use the network side of his PS4 nor link his Vita to the console until this email has be received. Please help.
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WhiteMonkey88

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I think I remember @S2N-Ava knowing some trick with the app or something to trigger the email?

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S2N-Ava

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LOL. Thanks @WhiteMonkey88

 

 

I got mine working by resending the email, but this is not working in this case here.

There is another way to try and also does work in some cases.

 

I assume that you are trying this solely on the PS4 itself,  log into the Mobile App and request the mail from the App,  it may trigger the response from Sony here.

 

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WhiteMonkey88

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Just remembered you making a comment regarding it but couldn't remember what you had said. Looking now it appears that you weren't confirming it's success, more stating that it appeared to work for this user and OP in that thread 

 

Screen Shot 2016-12-28 at 8.44.27 pm.png

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WARPIGLISA70

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How do u send it from the app

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S2N-Ava

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I'm not sure about this App, not since they updated it to this new format... hardly use it now.

 

Think you can request from the Profile section....  

Have a look around all the Setting etc.. trial and error....   will be there somewhere.

 

 

Ava

 

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Hi, just tried it again and again and again, finally got it after over 24hrs, pretty rubbish really, xbox one took seconds to sign up. Cheers 😁 

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S2N-Ava

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@WhiteMonkey88   

 

 

 

Funny you should mention 24hrs   LOL

I slept on my problem and tried the next day.

 

 

I  did a   @scooby5654   in another Thread,  not sure if you saw the Post or not.

 

 

 

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I am having the same issue. Called support and was advised there was an ongoing issue (since 26Dec) with master emails having '@btinternet.com'.

Was provided no ETA and Sony pointing finger at BT and BT are saying it is Sony :-)

 

 

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My BTINTERNET account didn't want to work,changed it for another email and worked straight away.

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DysonDave

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btinternet still not working... so I switched the master account to using a gmail account and it immediately worked and I got the verification email in 5mins

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smggff

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same here.

I'm at a loss.....

I did receive a verification email for first sub account, but when my son logs in to PlayStation, he has to verify using his email, which is never received.

and trying to setup up second sub account, no initial  verification email is received.

it's hopeless.

I contacted Sony, who did reply, but only to say they were having some problems with btinternet.

I'm not so sure.....if this was  the case the initial master account setup wouldn't have worked.

very frustrated......good luck btw.

please keep this thread updated. I will do the same......

 

 

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just changed the master email from btinternet to my work email address, and have been able to setup a second subaccount (received verification emails immediately).

won't know until tomorrow, when the boys switch on the PS, whether they will be able to login and verify their btinternet sub account email addresses......

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coxm_home

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Hi.

 

Had the same problem this week for my '@btinternet.com' E-Mail address, and had to use another E-Mail address instead.

 

After doing some digging, and getting the Verify E-Mail to this non-BT E-Mail address, I have a possible explanation.

 

Sony are sending the Verify E-Mail from Server IP 72.166.182.22.

 

I.e. From the E-Mail header in the Verify E-Mail I received

 

Authentication-Results: spf=none (sender IP is 72.166.182.22)
 smtp.mailfrom=m.email.sonyentertainmentnetwork.com

 

Looking at BTs Customer Help here : http://bt.custhelp.com/app/answers/detail/a_id/47055/~/bt-mail%3A-best-practices-for-postmasters-and...

 

Under section: Making sure your emails aren't mistaken as spam

 

Point 8: Check your email sending service hasn't been blacklisted

 

After clicking on the blacklisted link, it brings up a search screen.

 

One of the companies is mxtoolbox - http://mxtoolbox.com/blacklists.aspx

 

Entering 72.166.182.22 in the search box, lists the IP as being blacklisted for SPAM.

 

LISTED SORBS SPAM 72.166.182.22 was listed

 

So, the Sony Verify E-Mail server is being blacklisted by BT and probably other E-Mail servers too!

 

To add to the mix, Qwest Communications own 72.166.182.22

 

To be fair, its probably neither BT or Sony's fault. BT are using the blacklist in good faith. Sony are using a 3rd party communications company to generate these E-Mails.

 

My guess is that someone used this server to generate SPAM. It was then blacklisted. Unfortunately Sony also use this server for Verify E-Mails.

 

To get this resolved, either BT needs to ignore the blacklist (or at least those that are generated by the Sony Network from this IP), or Sony needs to find another server to send these Verify E-Mails from or Qwest need to persuade the organisation that maintains the blacklist to remove this IP address.

 

Bottom line is don't use an '@btinternet.com' address and use or create another E-Mail account somewhere else for Verifying purposes.

 

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Bobjuana

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Great investigation mate, i'm awaiting a call back from BT as I refused to be fobbed off back to Playstation as each party are just blaming the other.  Assumed BT were wrong, but you have outlined a balanced view...

 

As an interim solution i've had Playstation change my log in to a gmail address i also have.  Not ideal but got me up and running, although i'd lost weeks of access waiting for the verification emails that never turned up.  My problem was triggered by PSN ensisting I update my password (no explanation why) and otherwise i wouldn't have had the issue, so PSN partly to blame in that respect.

 

In case it helps, here are PSN's instructions and contact details:

 

Thanks for your email. We are aware that BT has technical issues and therefore does not receive emails from PlayStation.

The temporary solution I would like to suggest is to change your sign-in ID email address on the account. You can give us a call and we will be happy to update it for you over the phone. Just make sure you have a new email address at hand - one that is not yet associated with any SEN account.

The number to dial is 0203 538 2665

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Xxthegamer-Forts
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Same it’s so ***** up

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katiepalmer73-ka
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I'm not receiving family request emails, been trying for a few days now. 

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Deathroute69

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I dident get any email from psn

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