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11 Jun 2018
By WiggyWeir

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PS4 keeps dropping internet connection

[ Edited ]
24 Replies 8,072 Views edited 11-06-2018
11 Jun 2018
By WiggyWeir

Ever since I got my PS4 pro I’ve been noticing that it keeps dropping connection to the internet.

 

At first I was using it wirelessly because I couldn’t really be bothered laying a LAN cable to my router and was accepting of slower speeds, but it kept dropping connection.
I would be watching YouTube and the video would buffer, I would then press the PS button and would get a message saying it had lost connection to the server.

 

The only way to fix that was to run the ‘Test connection’ in network settings.

 

This is happening constantly which renders using my PS4 for anything other than offline play useless 

 

I then laid a LAN cable to my router and thought the problem would go away although it started again. Although this time it would not complete the test connection and I would have to reboot my PS4.

 

I have wiped the system and performed a database rebuild which did not work.

I know this issue is somewhere on the PS4 side be that the hardware or firmware because everything else on my network runs as it should

 

I’ve been reading some forums and it looks like a lot of people are having this issue. I’m undecided on what to do, take the PS4 back for a replacement? Wait to see if it’s a firmware issue and it to be fixed?

 

Is anyone else having this problem?

 

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LABELS: Online Gaming
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mont348

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What you are describing it's your router's firewall causing problems which can be resolved by opening ports or setting up a DMZ. 

 

https://community.eu.playstation.com/t5/Gaming-Network-Support/How-to-put-your-PS3-or-PS4-into-a-DMZ...

 

https://portforward.com/networking/static-ip-ps4/

 

https://help.ea.com/uk/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

 

Plenty of information in the links above however the easiest option is setting up a DMZ. 

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Thanks for the info.

I'll try changing that in the router settings. I'll let you know if the problem gets fixed 

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I've checked and my router (FRITZ!Box) does not support the implementation of a DMZ (https://en.avm.de/service/fritzbox/fritzbox-7430/knowledge-base/publication/show/131_Setting-up-a-DM...).

I've tried assigning a static IP to my PS4 and opening the following ports suggested by Sony:
- TCP: 80, 443, 3478, 3479, 3480
- UDP: 3478, 3479

After this, I tried downloading a game just to see if my download speed had been affected (my internet speed is around 80-90 Mbps). Even though 80-90 Mbps is what it says in the PS4 everytime I do a connection test, my download speeds were always only around 10-14 Mbps. After setting up the static IP and opening the ports, my download speed remained at 10-14 Mbps for about 3 minutes before dropping to 1-3 Mbps.

The issue I described before with the game activity and friend activity sections sometimes failing to load persists.

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I have read nothing but bad things about the Fritzbox, over the years there's been many reporting PSN problems with Fritzbox users on these forums.

 

The ports you have opened will only cover PSN itself and not game servers from third party publishers such as EA. 

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