did not get my paid game

[#1]

Hi I pay whale shark cash card for gta also through PlayStation store worth €37,99 and I did not get money. What can I do ? Can I get my money back ? Please help me 

[#2]

Game probably doesn't match the region of your PSN account which is why the in game currency isn't showing up. Product ID on the game case and disk will determine what region the game is intended for. 

Region	Publisher	Product ID	Distribution / Barcode	Release Date	Rating
	Grand Theft Auto V
	US	Rockstar Games	CUSA-00419	710425474521	11/18/14	M
	Grand Theft Auto V
	US	Rockstar Games	CUSA-00419	PlayStation Store PS4	11/18/14	M
	Grand Theft Auto V
	EU	Rockstar Games	CUSA-00411		11/18/14	18+
	Grand Theft Auto V
	EU	Rockstar Games	CUSA-00411	PlayStation Store PS4	11/18/14	18+
	Grand Theft Auto V
	AU	Rockstar Games			11/18/14	R
	Grand Theft Auto V
	AU	Rockstar Games	CUSA-00411	PlayStation Store PS4	11/18/14	R
	Grand Theft Auto V
	AS	Rockstar Games	PLAS-07010		11/18/14
	Grand Theft Auto V
	KO	Take-Two Interactive	CUSA-00419	PlayStation Store PS4	11/18/14	18
	Grand Theft Auto V
	JP	Rockstar Games	PLJM-84007	4571304474034	12/11/14	Z
	Grand Theft Auto V
	JP	Rockstar Games	CUSA-00880	PlayStation Store PS4	12/11/14	Z
	Grand Theft Auto V (Reprint)
	JP	Rockstar Games	PLJM-84031	4571304474058	10/08/15	Z
	Grand Theft Auto V (Premium Online Edition)
	US	Rockstar Games		710425570322	12/20/17	M
	Grand Theft Auto V (Premium Online Edition)
	JP	Rockstar Games	PLJM-16196	4571304474249	06/14/18	Z

[#3]

Thank you but can I change the region and get my whale shark cash ?

[#4]

There is no actual way to change your account region, so for as long as your account region is UK and the game itself it's a different region you just need to have the game either disc or digital based on your region.

@dertiboss08

[#5]

So is my money lost or do PlayStation store refund my money back ?

[#6]

Check the cancellation policy : https://www.playstation.com/en-gb/legal/playstation-store-and-sony-entertainment-network-store-cance...

@dertiboss08

[#7]

That will be a NO as in-game currency is delivered to the Account..  It's just waiting for you to have the correct Region Game so that it appears in the Game..

You will need to buy the Game either via the Account you purchased the Shark Card with or look for the correct Gaming Disc to match your Account Region.

Ava

@dertiboss08

[#8]

Double check the in game balance via an ATM or in game mobile banking because the credit goes there instead of the on screen balance top right corner. 

If it's not there it will certainly be a region problem. 

@dertiboss08

[#9]

Digital content that you have started downloading, streaming and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty. > Wrong Region > Faulty Content