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03 Feb 2019
By dertiboss08

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did not get my paid game

8 Replies 173 Views Created 03-02-2019
03 Feb 2019
By dertiboss08

Hi I pay whale shark cash card for gta also through PlayStation store worth €37,99 and I did not get money. What can I do ? Can I get my money back ? Please help me 

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LABELS: GTA PS4
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mont348

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Game probably doesn't match the region of your PSN account which is why the in game currency isn't showing up. Product ID on the game case and disk will determine what region the game is intended for. 

 

Region Publisher Product ID Distribution / Barcode Release Date Rating
Grand Theft Auto V
US Rockstar Games CUSA-00419 710425474521 11/18/14 M
Grand Theft Auto V
US Rockstar Games CUSA-00419 PlayStation Store PS4 11/18/14 M
Grand Theft Auto V
EU Rockstar Games CUSA-00411   11/18/14 18+
Grand Theft Auto V
EU Rockstar Games CUSA-00411 PlayStation Store PS4 11/18/14 18+
Grand Theft Auto V
AU Rockstar Games     11/18/14 R
Grand Theft Auto V
AU Rockstar Games CUSA-00411 PlayStation Store PS4 11/18/14 R
Grand Theft Auto V
AS Rockstar Games PLAS-07010   11/18/14  
Grand Theft Auto V
KO Take-Two Interactive CUSA-00419 PlayStation Store PS4 11/18/14 18
Grand Theft Auto V
JP Rockstar Games PLJM-84007 4571304474034 12/11/14 Z
Grand Theft Auto V
JP Rockstar Games CUSA-00880 PlayStation Store PS4 12/11/14 Z
Grand Theft Auto V (Reprint)
JP Rockstar Games PLJM-84031 4571304474058 10/08/15 Z
Grand Theft Auto V (Premium Online Edition)
US Rockstar Games   710425570322 12/20/17 M
Grand Theft Auto V (Premium Online Edition)
JP Rockstar Games PLJM-16196 4571304474249 06/14/18 Z
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dertiboss08

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Thank you but can I change the region and get my whale shark cash ?

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feridnb

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There is no actual way to change your account region, so for as long as your account region is UK and the game itself it's a different region you just need to have the game either disc or digital based on your region.

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dertiboss08

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So is my money lost or do PlayStation store refund my money back ?

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feridnb

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S2N-Ava

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That will be a NO as in-game currency is delivered to the Account..  It's just waiting for you to have the correct Region Game so that it appears in the Game..

 

You will need to buy the Game either via the Account you purchased the Shark Card with or look for the correct Gaming Disc to match your Account Region.

 

 

Ava

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mont348

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Double check the in game balance via an ATM or in game mobile banking because the credit goes there instead of the on screen balance top right corner. 

 

If it's not there it will certainly be a region problem. 

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Digital content that you have started downloading, streaming and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty. > Wrong Region > Faulty Content 

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