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28 Jan 2019
By RioIMBA

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Need serious help with the Spider Man DLC, cant access

10 Replies 449 Views Created 28-01-2019
28 Jan 2019
By RioIMBA

Hello everyone,

 

I am from US, i bought the standard edition game from Amazon in US.

 

Today i bought the DLC, downloaded and it said not installed.

 

I went to check, it asks me to buy the digital game

 

I believe my playstation account is in US region as well,

 

SO frustrating,

 

any helps pls?

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gavsta72

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So it says "waiting to install" then?

 

If so the game isn't a US game 

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so you are saying the disc isnt a US game?

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If it says waiting to install and you bought the DLC from the US store, then yes.

 

Waiting to install means the countries/regions don't match

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what would I do now? any suggestions?

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Buy the US version of the game or create an EU account and buy the DLC from there. Either way you have to pay more $$$ to play the DLC

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how do I check if the game is a US game or not?

 

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Did you purchase "The City that Never Sleeps" ?

If so, you need to go and 'purchase' (for free) and download the 3 add on episodes which are the actual content.

 

If you're still having trouble then, look at the game case and write the code at the bottom here. It SHOULD start with CUSA.

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yes i dled them, it said waiting to install

here is code 

CUSA 11995

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mont348

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That's an EU version of the game so DLC from the US PlayStation store will not be compatible. 

 

Region Publisher Product ID Distribution / Barcode Release Date Rating
Marvel's Spider-Man
US Sony Interactive Entertainment CUSA-02299 711719506126 09/07/18 T
Marvel's Spider-Man
US Sony Interactive Entertainment CUSA-02299 PlayStation Store PS4 09/07/18 T
Marvel's Spider-Man (Amazing Red PlayStation 4 Pro Bundle)
US Sony Interactive Entertainment     09/07/18 T
Marvel's Spider-Man (Collector's Edition)
US Sony Interactive Entertainment     09/07/18 T
Marvel's Spider-Man (Digital Deluxe Edition)
US Sony Interactive Entertainment CUSA-02299 PlayStation Store PS4 09/07/18 T
Marvel's Spider-Man
EU Sony Interactive Entertainment     09/07/18 16+
Marvel's Spider-Man
EU Sony Interactive Entertainment CUSA-11995 PlayStation Store PS4 09/07/18 16+
Marvel's Spider-Man (Amazing Red PlayStation 4 Pro Bundle)
EU Sony Interactive Entertainment     09/07/18 16+
Marvel's Spider-Man (Collector's Edition)
EU Sony Interactive Entertainment     09/07/18 16+
Marvel's Spider-Man (Digital Deluxe Edition)
EU Sony Interactive Entertainment CUSA-11995 PlayStation Store PS4 09/07/18 16+
Marvel's Spider-Man (Special Edition)
EU Sony Interactive Entertainment CUSA-11993/L 711719400073 09/07/18 16+
Marvel's Spider-Man
AU Sony Interactive Entertainment CUSA-11993   09/07/18 M
Marvel's Spider-Man
AU Sony Interactive Entertainment CUSA-11993 PlayStation Store PS4 09/07/18 M
Marvel's Spider-Man (Digital Deluxe Edition)
AU Sony Interactive Entertainment CUSA-11993 PlayStation Store PS4 09/07/18 M
Marvel's Spider-Man
JP Sony Interactive Entertainment PCJS-66025 4948872015639 09/07/18 C
Marvel's Spider-Man
JP Sony Interactive Entertainment CUSA-09751 PlayStation Store PS4 09/07/18 C
Marvel's Spider-Man (Digital Deluxe Edition)
JP Sony Interactive Entertainment CUSA-09751 PlayStation Store PS4 09/07/18 C

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See mont's reply; region mismatch. Amazon seller sold you an EU copy. 

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