Spider-Man DLC Won’t Download - City That Never Sleeps

[#1]

I purchased the game via disc and installed the 43GB fine onto my PS4 Pro drive. 

I redeemed and downloaded the Pre-Order Bonus fine. 

However - when I redeemed the “City That  Never Sleeps” DLC - it shows the purchased icon next to the word download, but they when I press “X” to download, for half a second it looks as if it is loading another page to confirm the download however it just glitches back to the same page. 

I hit download probably over 20 times and it just doesn’t advance from the main page which shows the little purchased icon and the word download. 

I have tried to redeem code again but just states it’s already redeemed - that takes me to a diffrent download, of a Avatar. 

Im trying to confirm and download the DLC Add-On. 

Please help!

[#2 · Accepted solution]

You didn't see the post a few above yours?

Ok, let's do this again.

It's available on the EU store, this is the EU community, it'll be available on the US store after the store refreshes in the morning apparently.

Insomniac retweeted this;

https://twitter.com/JamesStevenson/status/1054593741703397376

https://twitter.com/insomniacgames

If you're in the US, have patience and wait for the store to refresh.
If you feel you need to talk to US support, links below.

https://support.us.playstation.com/

https://twitter.com/AskPlayStation

It's definitely on the EU PS4 store, just downloaded and installed here. Go via the game tile, press down, click on store, then look in add-ons.

It's there.

It shows with a price, but if you bought the dlc already when you click on it, it takes you to the download page and it's already paid for.

I may as well throw this bit in as well for anyone who can't figure out how to access it.

HOW TO ACCESS AND START THE HEIST DLC

Continue the save file of your choosing.

Press the map button (the touchpad) to access your litany of menus

Scroll to the DLC tab using the L1 or R1 buttons

Once in the DLC menu, select “The Heist”

@Sidic_Dravad

[#3]

Its 12:40 on 23rd and its not working wont even let me download and I bought season pass

[#4 · Accepted solution]

You didn't see the post a few above yours?

Ok, let's do this again.

It's available on the EU store, this is the EU community, it'll be available on the US store after the store refreshes in the morning apparently.

Insomniac retweeted this;

https://twitter.com/JamesStevenson/status/1054593741703397376

https://twitter.com/insomniacgames

If you're in the US, have patience and wait for the store to refresh.
If you feel you need to talk to US support, links below.

https://support.us.playstation.com/

https://twitter.com/AskPlayStation

It's definitely on the EU PS4 store, just downloaded and installed here. Go via the game tile, press down, click on store, then look in add-ons.

It's there.

It shows with a price, but if you bought the dlc already when you click on it, it takes you to the download page and it's already paid for.

I may as well throw this bit in as well for anyone who can't figure out how to access it.

HOW TO ACCESS AND START THE HEIST DLC

Continue the save file of your choosing.

Press the map button (the touchpad) to access your litany of menus

Scroll to the DLC tab using the L1 or R1 buttons

Once in the DLC menu, select “The Heist”

@Sidic_Dravad

[#5]

Well I have downloaded the DLC and I try playing but it doesn’t happen. It just takes me to the PlayStation store where I can’t do anything. What do I do now?

[#6]

So I purchased the dlc on the PlayStation store. Downloaded, installed just fine. Today I finally got around to playing it. In the dlc menu it is grayed out. It says "available now" when I go back to the store it says it's installed. I don't know what to do. Any help is appreciated.

[#7]

 I purchased the disc and downloaded the Heist DLC and installed it. But it's not loaded to my saved game. There is no DLC tab at all and I dont see the extra 3 suits... its un my library as there but I cant play it. Help please. 

[#8]

Same problem

@ShoGunzalez

[#9]

 I cant download the city that never sleeps DLC

[#10]

I have bought the dlc but when I go to download it it says "Waiting to install...". If I tell it to start intalling then it says "Cannot find the application. Fo you want to look in PlayStation Store?". And in the PS Storr it just takes me to the game which I have the disk for. What do I do?

[#11]

I had the same problem but if you go to the store after you buy the DLC the heist, turf wars and silver sabel will all be labeled free and that's where you download it

[#12]

An other Solution is, go to the shop - over Game or over the Main Page from the PS4 - and download every DLC for its own - so you have 3 Downloads. They are marked for free if you bought and payed "The City that never sleeped". 

This worked for me in the EU marked :)

Sorry for my english by the way xD

[#13]

@Sidic_Dravad

[#14]

So Basically I Bought Spiderman PS4 Digital Deluxe Edition, it says that if bought the Digital Edition Verison i'd get the suits and Most Importantly I'd 3 chapters of the Spiderman PS4 The city that never sleeps and today "The Heist" Chapter got released and i tried turning on my ps4 and playing the new dlc i found it on the store for 9.99$ but i said i already have it for free since i bought the digital edition and bam i found out that i can't play i have to buy it is it a bug or something please help.

@Jenko916

[#15]

I am in the UK and I cannot download it. On the ps store I get a download button but nothing happens. In game on the dlc tab in-game, I get a message on screen reading 'this content cannot be selected st this time'  when I select the heist. 

[#16]

I've got the exact same problem, I've already paid for the doc, I've gone to the store page, click on download and nothing else happens!? Can we get some assistance please?

[#17]

Myself and other forum members have replied with the solution in some of the numerous other threads...

On PS4 home screen, scroll over the game tile.  

Press down on d-pad.

Scroll down to Store

Click right to Add-On’s

You will see TheHeist, likely with a price against it.

Click it (no charge!)

Press Download

Wait a bit

Play

Sorted

@TheCreeper77

[#18]

Nice one pal! Ur a 🌟! 😁

@Legion_Steve

[#19]

For me it says installed but i cant find it in my add on list the only add on i can find is pre order bonus what should i do?

@Legion_Steve

[#20]

Ps: i pre order digitally 

[#21]

If it’s saying it’s installed for you, then are you trying to access it correctly?  @Oran_Gina made it nice and clear and simple as to how to access the DLC.  I have blatantly copied and pasted the relevant info (😁)

HOW TO ACCESS AND START THE HEIST DLC

• Continue the save file of your choosing.

• Press the map button (the touchpad) to access your litany of menus

• Scroll to the DLC tab using the L1 or R1 buttons

• Once in the DLC menu, select “The Heist”

Also, if in the US, it’s possible your store hasn’t updated yet...

@shayanrabiei

[#22]

Yea i do that and click on the heist and it redirects to ps store but loades nothing if the problem is the store then how people are streaming it? possibly they are not from us region? 

I really don't know why it's not listed on my add on list though!

@Legion_Steve