New messages in the last hour
Get a response within minutes
92% percent of messages responded to
Hello, It's been a while since the last time I had access to my account for some reasons. Now I got my new PS4 and I'm having an issue trying to log-in my account because I can't remember my password. Now I know there's a solution to this but my problem is that I can't access my email address that is associated with my PSN account for some security reasons that Outlook has set up, the only way to recover my email address is to access my alternate email that is associated with the current one and I can't remember it because it's been a very long time and I bet that I'm not the only one experiencing the same issue here. I hope that I can gain my access back because I have made a lot of effort in it and it's my primary account. Thanks.
Do you have an alternative email address ready to go?
As long as you can answer your security questions successfully, customer support should be able to help you reset it if you give them a ring.
I can't tell. the only option I'm allowed to go with is only by resetting the password using the email address associated with my account.
That's why I'm suggesting you maybe ring them.
Is it possible for the support team service to help me out if I gave them my old PlayStation's serial number that had my old account associated with to help me through recovering my account?
Even though, my old PS does not work.
To go forward... I shall ask one simple question.
Do you know your DOB that you registered to the Account when you created it??
If you don't know this... then you have basically lost the Account as this information is need by Support to verify that you own the Account.
On the other hand, if you do know it... Then do as @Oran_Gina has suggested if the below Link does not work for you.. Call Support and get the help from them. You just need to create a new email address that is NOT Registered to any PSN Account.
Not entirely sure why you are not willing to get your Outlook email address up and running. Giving them a Phone number or an alternative email address will verify the email address.. Pretty sure thats how Outlook operate as I've used Outlook before.
Here is a link to change the Password to your PSN Account if it will let you... As Sony is requesting this is done by email.. it might not work this way.
All you have to do is....
1.. Enter in the email address registered to the PSN Account.
2.. Enter in the DOB that you registered to the PSN Account.
3.. Make a New Password.
Everything relies on you knowing that DOB. If you used the correct information to set up your PSN Account, you should be Oki.. If you have used a false date to get access to 18+ Games and have forgotten that Date... Your Account is lost.
I know my DOB that I registered to the PSN Account. But as I said, I've got an issue with my email address and I can't recover it for some stupid reasons. So basically to get to the DOB section I have to go through my email but I can't access my email.@S2N-Ava
That is a step in the right direction.. you know the DOB... was fearing that this would also have been forgotten.
So, you are left with the only thing you can do...
Contact Support and they will help.
You just need a working email Account that is not already associated with any PSN Account. If you don't have another, create a new email address and when you call them, they can assign that new one to your PSN Account.
The Link in my previous Post... did it not work??
If it does, and you can sign back into the PSN Account..
You can then assign a new email address yourself through the Account Management Settings.
I will contact them as soon as I can.
Well, your link did not work for me because they sent a verification email to the one I can't get into, but I'll try to get a solution from the support team.
I did mention that it might not work as Sony are requesting this through an email address, but was worth a try at least.
Customer Support should get you up and running again.
I have a main account under the name of Air_xScottishz and I have been randomly signed out and is not letting me bk on it I have tried resetting my password but it does not let me use new password
I recently signed up to Playstation Network and accidentally misspelled my email address and need to fix it. I left one letter out so I cannot verify my account. Can you please help?
hello can anybody help me
to recover my hacked account.Name on my other psn account name was:d3n1cenalia
Phone customer support no one on here can help with compromised accounts.@abeerden6788
Website ©2018 Sony Interactive Entertainment Europe Limited. All content, game titles, trade names and/or trade dress, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. More info