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Went to my PS4, couldn't log in, tried to change password, said email invalid, so I went to my email to find that a letter saying my email has been changed, this is my account I just been made NoobLikesCookie2, my first account that is hacked is NoobLikesCookies, I have no idea how the user managed to get hold of my email and password, but unfortunately it has happened, please try and help if possible.
no-one can help you on here - you'll need to phone customer support.
never give your details out to anyone or enter on any dodgy looking sites saying you'll get free stuff! lesson learnt i hope.
Same happened to me 4 days ago, it took me 4 days to get through to customer services, they helped reset the account, they are trying to get the money back to me that the hacker stole!!!,the hackers also put their ps4 as primary and i cant deactivate it but I cannot call PS till Monday!!!!!!
^ same response as above tbh.@danicoleeu_1
Did you ever reslove it because i have the same issue@danicoleeu_1
This is my second account and I need my 1st account back I got hacked by a guy name TJ polo and I need u guys help to get my account back my account name is THAGOD252 tj polo changed my email and password so I need help
Call Support and discuss the problem with them.
We are just Players like yourself here.
Confirm the Account is yours by answering some security questions. Then they can look into the matter..
Add 2 Step Verification for added security.
You get a secondary Code sent to your Handy Phone that only you can see.. Nobody else can log into your Account without it.
This is my second account and I need my 1st account back I got hacked by link internet i put my email and password from login to psn and i trun on my ps3 i see my 1st account online if i go to change my password i see my email changed i need help my 1st account name WA7SH_3MOOR and my new email is email@example.com
And you continue to give out your email address on a public forum for the whole world to see
Like all the replies above, you need to contact customer service, no one on these forums can help@WA7SH_OWIS
You really need to stop advertising your Login details.. for one it's against the Terms & Conditions that you were supposed to read, but probably didn't.
Why would you give someone your PSN Login information??
Now, you have these problems because you were, quite frankly... STUPID.
You have to phone Customer Support and go through all their Security questions to prove you are the rightful owner of that Account... this includes DOB and any other questions you have put in place on your Account.
When and If you get that Account back.. relies on you knowing your DOB that you used at sign up... you don't know it and the Account has Gone!! You should think hard about adding 2 Step Verification to those Accounts, anyone trying to access your Account would then need a Code that is sent to your Handy Phone. Without that Code, they will not be able to gain access to change your Log-in details.
Do that, and you should never have to make another Post telling us why you have been so STUPID.
Have a fun day!!
p.s edit out the emails.. or you will have another Account compromised.
did these guys give you a solution their service sucks!!!!
1) don't give out your account information
2) don't post your email address/account info on a public forum
3) don't be so relaxed about your online security
4) contact customer service, this is just the PS forums, no one here can help@JAREDLEENAIDU4
Last night I tried to enter my account on the Playstation 4 with the same email on the Playstation and he give me note the password or the ID is wrong . I tried more than once to know why I can not log in but I found out that someone stole the account from me. I do not know who it is yet. So I want you to help me found the person how stole my account and changed my email ID
See the post directly above yours, in particular number 4, or the reply I just posted to the same post you wrote in http://community.eu.playstation.com/t5/Gaming-Network-Support/Contacting-PSN-UAE/m-p/25385285#M97544
sucks when you don't remember your credit card or serial number and created it on mobile.
i hate that even tho i dont have a card@Mhwa-12
Hi sir psn account: Xxrezagamer80xX use account hack he use plus hacked please report that if you think I lie you can check that
No one here can help you, you need to ring customer support.
ugh hey same thing its take me for a week to get a customer support so yeah nothing help :(
my ps3 account diamondspark123 was hacked and the guy who took my account changged my password and wont give it back.
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