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22 Mar 2018
By christobenadie

christobenadie

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PSTV error code NP-2100-3

5 Replies 1,210 Views Created 22-03-2018
22 Mar 2018
By christobenadie

I BOUGHT MY PLAYSTATION  TV   2nd HAND AND SOMEONE ELSE HAS ACTIVATED IT USING THEIR PSN AND NOW I CANT DEACTIVATE IT BECAUSE I NEED THEIR PASSWORD SO I CANT SIGN IN USING MY OWN PSN  I have factory reset it but still when I try to sign in it tells me That you must sign in with the account that is linked with this system 1521707698328182841220.jpg1521707729802957923672.jpg

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LABELS: Online-PSN
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fiore1213

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Hello @christobenadie , can you contact the person you've bought the console?If you can ask him to deactivate it from his account.

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christobenadie

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I bought it of trade me and I can't remember the name of the seller it been like 6month back 

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fiore1213

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Hopefully someone more aware of how to resolve your issue will see your thread.I only can suggest to write or call Sony support or if you have paid your console with credit/debit card to check your bank statements and find the seller details.

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rattydavetherat

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Did you manage to resolve this? I have the same problem 

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bonellie

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Bit late to the party with this one, just had the same issue when buying a PSTV second hand.

 

Solution

- Turn off PSTV

- Press and hold power button for 7 seconds to start the system in safe mode

- Choose ‘restore this system’

 

This should allow you to get around signing in with with the previous owners password.

 

Hope this helps

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