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18 Jun 2018
By ctz_mikey

ctz_mikey

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Spotify Premium sub suddenly gone

0 Replies 384 Views Created 18-06-2018
18 Jun 2018
By ctz_mikey

I subscribed to Spotify Premium through PS4 Spotify app registration for the promotional offer (8.99e spotify premium / month). I got 1 month free, then got charged correctly 8.99 on June 5th. Now few days ago I noticed the account has lost it's premium state at least on other devices (mobile & desktop), right in the middle of the valid subscription month. It's showing Free everywhere.

- SEN Account settings show premium subscription active, next charging date as July 5th.

- Spotify account settings are blank, showing Free status BUT showing also PSN network account as linked.

- SEN account setting for playstation music / spotify show account status as linked (also showing that Spotify Free account is linked)

 

So, charged & subbed for Premium, now I'm on Free.

 

Anyone else experiencing this?  Where should I file a ticket for this?

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LABELS: PS Music
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