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26 Aug 2016
By KingGobbo

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PS Now on PC - Bug/Issue Reporting

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63 Replies 14,809 Views edited 01-09-2016
26 Aug 2016
By KingGobbo

Hi everyone,

 

PS Now on PC has just launched in the UK, Netherlands and Belgium. You can find more information about this here.

 

If you experience any issues or bugs while using PS Now on PC, please report them by replying to this thread with the following information:

 

 

  1. PSN Online ID (used with PS Now):
  2. Your location:
  3. Description of issue:
  4. Internet speed at streaming location:
  5. Internet Service Provider (eg. Virgin, Sky):
  6. Wired or wireless connection:
  7. PC operating system (eg. Windows 7, 8.1, 10):
  8. Processor type (eg. AMD, Intel):
  9. If game-related, which game:
  10. Are you in your free trial, an active subscriber, or not subscribed at all:
  11. If you are seeing an error, what text is being displayed:

 

Any bug or issue feedback posted here will be reported directly to the relevant team for investigation.

 

You can also find more support information at the following pages:

 

 

Many thanks,

KG

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LABELS: PS NOW

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datalossfs

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  1. datalossfs
  2. Kicked out of Uncharted 2 during train clinbing opening sequence 
  3. 42mb/s 
  4. Plus Net
  5. Wired Ethernet from ASUS Router
  6. Windows 10
  7. Intel i5 2400
  8. Uncharted 2
  9. Active Sub
  10. Yellow and Red Connection Warnings after a few minutes (I should note that Nvidia's Geforce Now service works fine and no problems with any other standard streaming)
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OMFGKILLER117

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OMFGKILLER117

Wont even load a single game

Send 1MB/s Receive 31MB/s

BT

Wireless

Win 10

i5-4460

Every Game.

It either says this game is unavalibe at this moment or My firewall and ive cheked my firewall and the program is allowed.

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02
/16

savagepoop

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  1. PSN Online ID (used with PS Now): savagepoop
  2. Description of issue: every time i launch psnow on my pc it opens and the ps logo comes up after about 10 seconds its closes its self to the task bar, only thing i can do from there is right click to close it or close it in task manager...
  3. Internet speed at streaming location: 102mb
  4. Internet Service Provider (eg. Virgin, Sky): virgin
  5. Wired or wireless connection: wired
  6. PC operating system (eg. Windows 7, 8.1, 10): 10
  7. Processor type (eg. AMD, Intel): intel
  8. If game-related, which game:
  9. Are you in your free trial, an active subscriber, or not subscribed at all: cant get to subscribe part...
  10. If you are seeing an error, what text is being displayed: no error

 

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Entorien_Scriber
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  1. Entorien_Scriber
  2. When trying to launch PS Now, the logo comes up for a moment, then the whole thing just closes to the task bar. My only option then is to exit via right click.
  3. 56mb
  4. Virgin
  5. Wired
  6. Win 10
  7. AMD
  8. Can't even get to the games
  9. Free trial, intending to roll over to subscribed
  10. No error message

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/16

EliahMallants

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  1. EliahMallants
  2. Belgium
  3. Want to play journey, not available in 7-day-trial library, want to pay subscription for full content, but i don't know how
  4. Internet speed at streaming location: 12Mb/s down, about 1Mb/s up
  5. Internet Service Provider (eg. Virgin, Sky): Scarlet
  6. Wired or wireless connection: Wired
  7. PC operating system (eg. Windows 7, 8.1, 10): 10
  8. Processor type (eg. AMD, Intel): Intel
  9. If game-related, which game: Journey
  10. Are you in your free trial, an active subscriber, or not subscribed at all: free trial
  11. If you are seeing an error, what text is being displayed: NA

Thanks a lot!

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I also tried to contact chat but encountered an error when i filled in the application form. my psn Id should be EliahMallants but it's not accepted somehow. I double checked on my account settings.

Is there a call center i could contact?

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Gunner843gg

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  1. Gunner843gg
  2. UK
  3. Every Game i Try get audio but no video
  4. Internet speed at streaming location: 34.5Mb/s down, 2.9Mb/s up
  5. Internet Service Provider (eg. Virgin, Sky): Virgin
  6. Wired or wireless connection: Wired
  7. PC operating system (eg. Windows 7, 8.1, 10): 10
  8. Processor type (eg. AMD, Intel): Intel I5
  9. If game-related, which game: Tried Beyond 2 Souls Uncharted 1 wwe 2k15
  10. Are you in your free trial, an active subscriber, or not subscribed at all: free trial
  11. If you are seeing an error, what text is being displayed: NA
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Pilch2

Cornwall, England

After I close the PS Now app it wont show up when I try to bring it back up again, even if it says its still running in  system tray and task manager. Also even after I have ended all the ps now processes running, the program wont load up again (may show splash screen but nothing else). In addition the app sometimes will just come up with a blank window and I am unable to do anything with it and again I cant load program back up again after fully closing it. The only fix I have found to work is to completely reinstall the application from scratch.

50 Mbps

Plusnet

Wireless

Win 10

Intel 4690k

Not game related

Subcriber

No error messages

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/16

Mage--7

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PSN Online ID (used with PS Now): Mage--7

Description of issue: strange trophies bug which affects some games (haven't tried a lot of them) I try to play.

Internet speed at streaming location: 300mb/s (fiber optics)

Wired or wireless connection: wired

PC operating system (eg. Windows 7, 8.1, 10): Windows 7 professional SP1 (X64)

Processor type (eg. AMD, Intel): Intel Xeon E3-1230v3

If game-related, which game: Heavy Rain, Journey (I guess some others as well)

Are you in your free trial, an active subscriber, or not subscribed at all: active subscriber

If you are seeing an error, what text is being displayed: Registration of the trophy information could not be completed. The game will quit. (80010516)

 

Some additional information (should be helpful):

So I was playing Heavy Rain for 100% trophies. Everything was fine. At one point of time (around 13-14 hours today before this post) I paused the game (it was “The Doc” chapter) and browsed interned through Google Chrome on my PC. The game suddenly freezed in In-game Window (the Window where you see your game video) although the main PS NOW App Window (where you can browse which games you want to play) acted as if everything was OK. So I closed in-game Window and tried to Start “Heavy Rain” again from PS NOW Window but the game was in “Preparing your game…” infinite loop. After few tries (re-launching the game) with the same results I gave up on that game and tried to launch game “Journey”. “Journey” was started but I got some kind of error (can’t remember exactly what was the error code because I saw that only once). Now when I try to start “Journey” I’m stuck in infinite loop “Preparing your game…” although after 10-30 seconds of “Preparing your game…” I, very shortly, can see message “Unable to start you game...” or something like that and then the Windows returns to “Preparing your game…” infinite loop. If I try to start the game “Heavy Rain” (which I suspect is the main culprit of the problem) I get error “80010516” (complete error description is in section “If you are seeing an error, what text is being displayed”).

I can start “The Last of Us” DLC “Left Behind” (tried to play it and everything was fine). Same goes with “The Last of Us” but the previous saves of the game which were stored in PS NOW cloud are gone.

If I try to enter to the Trophies in “The Last of Us” Main screen (Display PS NOW XMB*tm* Menu -> Playstation*tm* Network -> Trophy Collection) I get error:  An error occurred (80010516). And immediately after that: To view trophy information now, you must switch to offline mode. Go to the [Trophy Collection] options menu and select [Switch Modes] > [Offline Mode].

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02
/16

noiseredux

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  1. PSN Online ID (used with PS Now): noiseredux
  2. Your location: US
  3. Description of issue: Every game that I try to play just shows a black screen. I can still hear audio from the game, and the XMB still works. Has been this way for days.
  4. Internet speed at streaming location: 90.01 Mbps down, 6.10Mbps up
  5. Internet Service Provider (eg. Virgin, Sky): Xfinity
  6. Wired or wireless connection: wired
  7. PC operating system (eg. Windows 7, 8.1, 10): Windows 10
  8. Processor type (eg. AMD, Intel): Nvidia GTX 970
  9. If game-related, which game: all games
  10. Are you in your free trial, an active subscriber, or not subscribed at all: Free trial currently
  11. If you are seeing an error, what text is being displayed: no error msg
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/16

Fate8684

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noiseredux
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Hey i have same issue, did you ever get your issue resolved?

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/16

Fillixx

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  1. PSN Online ID (used with PS Now): Fillixx
  2. Your location: Netherlands, EU
  3. Description of issue: Not all games that are promised are on there.
  4. Internet speed at streaming location: 48,95 mbps down, 48,29 mbps up
  5. Internet Service Provider (eg. Virgin, Sky): KPN
  6. Wired or wireless connection: Wired
  7. PC operating system (eg. Windows 7, 8.1, 10): Windows 10
  8. Processor type (eg. AMD, Intel): Intel
  9. If game-related, which game: Journey and Ni no Kuni
  10. Are you in your free trial, an active subscriber, or not subscribed at all: Free-trial and now 1 month subscription.
  11. If you are seeing an error, what text is being displayed: No error

Just a simple view of what I'm trying to say.

I bought the month sub because I was thinking the 7 day trial didnt have all the games yet. I really want to play Journey and Ni no Kuni, but those are not on my PS NOW. They are however listed on the PS Now website on the game list. I did enjoy a few other games, but Journey and Ni no Kuni are games that I still really want to play.

I hear that people from the US can play these games, why isnt it out here in the Netherlands? Or the EU in general? 

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02
/16

Akiris80

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Journey is on the EU list, maybe you have missed it. Ni No Kuni is for US PS Now only at this      moment. Hopefully it will come at EU as well.

 

Proof of Journey for EU PS Now:

 

journey.png

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/16

Fillixx

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Journey.png

Im sorry, but I still don't have it?

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02
/16

Chewiie171

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  1. Chewiie171
  2. Description of issue: The window will not open when I startup the client. The loading logo comes up, then it minimizes to system tray. Only option to exit, no way to get the window open. It worked once, when I first downloaded the client, and will not open since then.
  3. 107 mbps download, 8.79mbps upload
  4. TWC
  5. Wired
  6. Windows 10
  7. AMD Processor
  8. N/A
  9. Active subscriber
  10. No error text.

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/16

FGras

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I wanted to instal PSnow but it seems they don't support mac. Quite strange since apple users (in comparison with Windows users) are the ones who can't play games yet. A streaming service would be perfect.

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/16

xRexy1912x

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  1. PSN Online ID (used with PS Now):xRexy1912x
  2. Your location:England
  3. Description of issue: Won't let me sign in to PS Now, have to force close and reopen, then im logged in.
  4. Internet speed at streaming location: 50mb upload, 2mb download
  5. Internet Service Provider (eg. Virgin, Sky): Talk Talk
  6. Wired or wireless connection:Wired
  7. PC operating system (eg. Windows 7, 8.1, 10): Windows 10
  8. Processor type (eg. AMD, Intel): Intel
  9. If game-related, which game: None, can't sign in
  10. Are you in your free trial, an active subscriber, or not subscribed at all: Active subscriber
  11. If you are seeing an error, what text is being displayed: Nothing just a blank white screen.

 

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/16

UK_A1CH3MI57

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UK_A1CH3MI57
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  1. PSN Online ID (used with PS Now):
    UK_A1ch3mi57

  2. Your location:
    UK

  3. Description of issue:
    Got the app > installed > Loaded up and access menu > Clicked sign in > Entered user details > https://gyazo.com/59f535e04917faae5773cfcc1882ac4e

  4. Internet speed at streaming location:
    20mbps

  5. Internet Service Provider (eg. Virgin, Sky):
    Sky

  6. Wired or wireless connection:
    Wired

  7. PC operating system (eg. Windows 7, 8.1, 10):
    Windows 10

  8. Processor type (eg. AMD, Intel):
    Intel

  9. If game-related, which game:
    N/A

  10. Are you in your free trial, an active subscriber, or not subscribed at all:
    Not subscribed at all

  11. If you are seeing an error, what text is being displayed:
    Nothing
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xRexy1912x

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Thats the same issue as me, white box and nothing happening, every thing was fine other day

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