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26 Aug 2016
By KingGobbo

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PS Now on PC - Bug/Issue Reporting

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55 Replies 13,084 Views edited 01-09-2016
26 Aug 2016
By KingGobbo

Hi everyone,

 

PS Now on PC has just launched in the UK, Netherlands and Belgium. You can find more information about this here.

 

If you experience any issues or bugs while using PS Now on PC, please report them by replying to this thread with the following information:

 

 

  1. PSN Online ID (used with PS Now):
  2. Your location:
  3. Description of issue:
  4. Internet speed at streaming location:
  5. Internet Service Provider (eg. Virgin, Sky):
  6. Wired or wireless connection:
  7. PC operating system (eg. Windows 7, 8.1, 10):
  8. Processor type (eg. AMD, Intel):
  9. If game-related, which game:
  10. Are you in your free trial, an active subscriber, or not subscribed at all:
  11. If you are seeing an error, what text is being displayed:

 

Any bug or issue feedback posted here will be reported directly to the relevant team for investigation.

 

You can also find more support information at the following pages:

 

 

Many thanks,

KG

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UK_A1CH3MI57

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xRexy1912x
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This is my first time even using PS services since quite a while now. Did it used to work for you before but now just stopped?

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When i put my details in to try and log in, just shows a white screen, when i force close and reopen it shows i'm logged in and can then play. Was working fine other day. Would like to log in proper with out force closing it. I also don't have sonic adventure 2 on my now list, got the rest just not that one.

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/16

xRexy1912x

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  1. PSN Online ID (used with PS Now):xRexy1912x
  2. Your location:UK
  3. Description of issue: Sonic Adventure 2 not on list..
  4. Internet speed at streaming location: 50mb upload, 2mb download
  5. Internet Service Provider (eg. Virgin, Sky): Talk Talk
  6. Wired or wireless connection:Wired
  7. PC operating system (eg. Windows 7, 8.1, 10): Windows 10
  8. Processor type (eg. AMD, Intel): Intel
  9. If game-related, which game: Sonic Adventure 2
  10. Are you in your free trial, an active subscriber, or not subscribed at all: Active subscriber
  11. If you are seeing an error, what text is being displayed: No error.

 

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/16

LUBU2004

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  1. PSN Online ID (used with PS Now):LUBU2004
  2. Your location:UK
  3. Description of issue: ps now service unavailable
  4. Internet speed at streaming location: 80mb fibre optic
  5. Internet Service Provider (eg. Virgin, Sky): Sky
  6. Wired or wireless connection: wired
  7. PC operating system (eg. Windows 7, 8.1, 10): windows 10
  8. Processor type (eg. AMD, Intel):Intel I7
  9. If game-related, which game: nope
  10. Are you in your free trial, an active subscriber, or not subscribed at all: looking to resubscribe
  11. If you are seeing an error, what text is being displayed: service unavailable Code :1234
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my t300rs dont work on playstation now :/

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/16

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Sony, you have reached a new level of unprofessionalism. PSNow Windows (espec. Help screens) cannot be resized, so they aren't readable. The setting windows can't be closed. Trying to edit account settings in Windows 10 (64bit) will end in either error message ("this version of internet explorer is not supported") or unability to log in with Chrome. In which times did you stuck?

 

Further error messages when I try to book a 7-day-trial from "you are not authorized" to other strange messages I can't remember.

 

Each time adding payment information (and these were many) I was alo forced to identify myself. Thanks Sony, now I know each single code by heart. Unfortunately you can't remember at all.

 

Plus: I'm forced to add a credit card although a valid Paypal account is added already. Guys at Sony: Are you nuts? Who's still trusting you after all fails in the past.

 

Keep you crappy software and I will go my way.

 

Sony, just in case you didn't get it: I'm really p**sed off.

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/16

aware011

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  1. aware011
  2. chattanooga, tn, usa
  3. game only loads to a blank screen. sometimes there is sound, sometimes there's not. sometimes the controller elicit a response, but not everytime 
  4. Internet speed at streaming location: 46.6 mbps down 11.8 mbps up
  5. Internet Service Provider (eg. Virgin, Sky): epb
  6. Wired or wireless connection: wireless
  7. PC operating system (eg. Windows 7, 8.1, 10): windows 10
  8. Processor type (eg. AMD, Intel): 
  9. If game-related, which game: all
  10. Are you in your free trial, an active subscriber, or not subscribed at all: free trial
  11. If you are seeing an error, what text is being displayed: on one computer i get an error message saying that games are unavailable, please try later. other computer just goes to a black screen
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when i open PS NOW it says service unavailable code 1234 im from Pakistan please help

 

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/16

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  1. PSN Online ID (used with PS Now): SPEEDY_DTC
  2. Your location: Germany
  3. Description of issue: I am only able to play PS3 Games in PS Now, while trying to play PS4 Games I get a CE-36535-2 Error. The Problem appeared yesterday and playing PS4 Games is not working since. 
  4. Internet speed at streaming location: 150 Mbit/s
  5. Internet Service Provider (eg. Virgin, Sky): Unitymedia
  6. Wired or wireless connection: Wired
  7. PC operating system (eg. Windows 7, 8.1, 10): - (but tested on PC also, PS4 games are not working) 
  8. Processor type (eg. AMD, Intel): .
  9. If game-related, which game: all PS4 games
  10. Are you in your free trial, an active subscriber, or not subscribed at all: active subscriber
  11. If you are seeing an error, what text is being displayed: CE-36535-2
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/16

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I can hear audio of game (including me going through the menu), but the screen is black i cannot see anything on my laptop. This only occurs when im about to actually play game. I can freely choose and start up game but game screen will go black when game starts. Has done this with every game.

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/16

fightnighter

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  1. PSN Online ID (used with PS Now): fightnighter
  2. Your location: Germany
  3. Description of issue: Motion Control with DS3 Controller doesn't work on games like Heavy Rain, Beyond 2 Souls etc...
  1. Internet speed at streaming location: 100MBIT
  2. Internet Service Provider (eg. Virgin, Sky): Netcologne
  3. Wired or wireless connection: Wired
  4. PC operating system (eg. Windows 7, 8.1, 10): Windows10
  5. Processor type (eg. AMD, Intel):Intel
  6. If game-related, which game: Heavy Rain, Beyond Two Souls
  7. Are you in your free trial, an active subscriber, or not subscribed at all: active subscriber
  8. If you are seeing an error, what text is being displayed:
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/16

Ansaal12

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  1. PSN Online ID (used with PS Now):Ansaal12
  2. Your location:Germany
  3. Description of issue:When starting PS4 Games, a window asking for a account settings update pops up. After filling out the forms nothing happens.
  4. Internet speed at streaming location: 50mb download, 7mb upload
  5. Internet Service Provider (eg. Virgin, Sky): htp
  6. Wired or wireless connection:Wired
  7. PC operating system (eg. Windows 7, 8.1, 10): Windows 10
  8. Processor type (eg. AMD, Intel): Intel
  9. If game-related, which game: All PS4 Games. 
  10. Are you in your free trial, an active subscriber, or not subscribed at all: Active subscriber
  11. If you are seeing an error, what text is being displayed: Nothing. 

PS Now on PC - Bug/Issue Reporting

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/16

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Same as above : "When starting PS4 Games, a window asking for a account settings update pops up. After filling out the forms nothing happens." from yesterday.

 

This happens in US and EU from yesteday, for everyone. I guess some trainee have messed up with some central PS NOW settings right before week end, but it would be nice to have some refund or extended subscription when this is fixed, cause in the end, it will be at least a 3 days interruption of service.

 

PS Now on PC - Bug/Issue Reporting

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/16

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Why people (like me) keep posting at this eu support forum when obviously no one at Sony answers it or even read it ?

 

There is an answer in the us forum saying that there was a fix tonight (maybe only on the US servers ?) I can see no improvement here in France.

 

 see : https://community.playstation.com/content/pdc/us/en_US/pdc-communities/support/playstation-now.topic...

 

  PS : We are not allowed to post anything on the us forum of course, like "Yes we still have the problem !".

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This is so frustrating but I’m glad to have found your post, I have the same issue and after sending various screen shots and information to the “PlayStation” Twitter page was told it’s because I don’t have a PS4, I didn’t have one last week either pal and it still worked, that’s what I pay £12.99 a month for and the £50 I shelled out for a DS4, my Xbox is working fine tho FYI :p

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/16

ReaperLovely

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  1. PSN Online ID (used with PS Now):ReaperLovely
  2. Your location:US
  3. Description of issue: Anytime I try to add PS4 titles, it opens a window that says I need to update account information, which I have done a ridiculous number of times.
  4. Internet speed at streaming location:100mbs download / 10mbs upload
  5. Internet Service Provider (eg. Virgin, Sky):Charter
  6. Wired or wireless connection:Wired
  7. PC operating system (eg. Windows 7, 8.1, 10):10
  8. Processor type (eg. AMD, Intel):Intel
  9. If game-related, which game:Any PS4 title
  10. Are you in your free trial, an active subscriber, or not subscribed at all:Free trial, with card attached to continue afterwards
  11. If you are seeing an error, what text is being displayed:"Update Your Account"

 

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/16

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1. madjayeff 

2. Germany

3. only ps4 games start. no ps3

4. 20 mb

5. TeleColumbus

6. wired

7. win10

8. intel

9. active subscriber

10. playstation now game did not start as expected, try later.

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Hi I just signed up for the 7 day free trial and am unable to play anything to choppiness.

 

  1. PSN Online ID (used with PS Now): ToolFist598
  2. Your location: Alabama
  3. Description of issue: Extremely choppy, laggy
  4. Internet speed at streaming location: Just did a test on speedofme and the results are 123.42 Mbps down and 11.58Mbps Up with a latency of 24ms
  5. Internet Service Provider (eg. Virgin, Sky): Charter
  6. Wired or wireless connection: Wired
  7. PC operating system (eg. Windows 7, 8.1, 10): 10
  8. Processor type (eg. AMD, Intel): Intel I7
  9. If game-related, which game: All of them
  10. Are you in your free trial, an active subscriber, or not subscribed at all: Free Trial
  11. If you are seeing an error, what text is being displayed: No error message
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/16

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  1. PSN Online ID (used with PS Now): Gopper_
  2. Your location: Belgium
  3. Description of issue: While I play a game on PS Now, after 20-30 minutes of gameplay, the video quality is decreasing a lot without any reasons, I checked my connection and it's not the issue. When I check the PS Now's process in the task manager, in the first 20 minutes, PS Now is using 15 Mpbs and the image is very good and smooth but aftter that, it decreases to 3-6 Mbps but my connection isn't dropping at all when I do a Speedtest
  4. Internet speed at streaming location: ping: 19 ms, download: 27 Mbps, upload: 10 Mbps
  5. Internet Service Provider (eg. Virgin, Sky): VOO
  6. Wired or wireless connection: Wired
  7. PC operating system (eg. Windows 7, 8.1, 10): Windows 10
  8. Processor type (eg. AMD, Intel): AMD Ryzen 5 1600
  9. If game-related, which game: /
  10. Are you in your free trial, an active subscriber, or not subscribed at all: active subscriber
  11. If you are seeing an error, what text is being displayed: /
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