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08 Feb 2019
By b-rals

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Cannot Purchase 12 Month PS + subscription......says I need PS+ subscription ?!

23 Replies 1,561 Views Created 08-02-2019
08 Feb 2019
By b-rals

When I try to purchase subscription, says unavailable, when I click tell me more says:

 
You are not able to purchase this product for the following reason(s):
You do not own
PlayStation®Plus
 
Have tried adding payment methods
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WhiteMonkey88

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Hey all. It seems they were in the middle of updating the store with a new promotion when friday knock off came along.

 

 

 

The store has been updated with new 12 month and 3 month subscriptions, which include 3 months of Stan membership. 

This promotion is only available for those who do not have a current subscription (hence the usual 12 and 3 month subs being unavailable). If you do have a subscription, the Stan offer will be unavailable, and the usual subscriptions will be available for purchase.

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And just when I thought I'd seen it all before 

 

Nice one Sony 

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Where do you live, It might be that your account's region doesn't match the region you live in and for that reason you are unable to add a Payment method.

 

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A quick fix is to buy a digital voucher for PS Plus(Amazon).

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WhiteMonkey88

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This seems to be an issue on the Australian store (checked UK and seems fine). 3 and 12 month subscriptions aren't available unless you have an active subscription .

 

@b-rals You can buy one online from JB HiFi HERE and they will email you the code.

 

 

I have raised this issue with staff to see what's going on, but won't be until Monday (night our time) until I get an answer. I also contacted AskPS_ANZ regarding the issue. I will update once I know more.

 

 

 

*** THIS HAS BEEN MARKED AS A SOLUTION FOR VISIBILITY PURPOSES ***

Cannot Purchase 12 Month PS + subscription......says I need PS+ subscription ?!

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We have the same problem! Australian store also.

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Heyo - Just a heads up, did as @WhiteMonkey88 suggested and grabbed a subscription from JB - worked fine.

 

Funnily enough, I can now also buy another 12 months from the PSN Store now if I want 

Cannot Purchase 12 Month PS + subscription......says I need PS+ subscription ?!

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Excellent to hear 

I've bought PSN codes from them quite a number of times. Just wallet top ups, but a lot of them. Only had a delay getting the codes twice. Once when I bought them at night (about 9pm), they got emailed to me around 7am. The other time was because they needed to phone me to verify the purchase, as I (and I quote from the lady I spoke to) "bought 4 PSN wallet top up vouchers in the past week, we need to make sure you are the cardholder and authorise these transactions" 

 

 

Anyways, I have raised this with staff as mentioned, and also brought it to the attention of AskPS_ANZ on Twitter. Who will hopefully get back to me first thing Monday morning.

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I am also having this issue. Cannot renew my ps plus for 12 months, because I don't own ps plus. Only option that is appearing is 1 month. 

 

I have topped up my ps wallet to renew and going to JB is not an option. 

 

Really frustrating and silly problem to occur... 

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Quick question. Is this happening on console and PC? 
Also, you don't need to go to JB. Can buy direct from the link I provided above and have the code emailed to you.

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Happening in console, mobile pc etc any store interface. My issue is I had topped up my psn wallet in anticipation of buying psplus. As I can't get that money back, I can't go through JB online. 

Cannot Purchase 12 Month PS + subscription......says I need PS+ subscription ?!

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Thanks mate.

Sux that you spent the money on topping up your wallet to buy PS+. Hopefully it will be sorted out quickly.

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Any update to this @WhiteMonkey88 ?

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Not yet unfortunately. But not sure what time he Twitter support agents start work. 

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Happening in console, mobile pc etc any store interface. My issue is I had topped up my psn wallet in anticipation of buying psplus. As I can't get that money back, I can't go through JB online. 

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I’m getting the exact same issue - I topped my wallet up beforehand too so cbf going to JB online AND I’m not purchasing a month by month subscription then I’ll be in a world of pain fixing it :( any ideas???

 

 

3F6615A0-EC89-4A2A-A3A6-0EA44D6B03E7.png

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Hey all. It seems they were in the middle of updating the store with a new promotion when friday knock off came along.

 

 

 

The store has been updated with new 12 month and 3 month subscriptions, which include 3 months of Stan membership. 

This promotion is only available for those who do not have a current subscription (hence the usual 12 and 3 month subs being unavailable). If you do have a subscription, the Stan offer will be unavailable, and the usual subscriptions will be available for purchase.

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Hey mate, this is definitely not fixed - screenshot below still shows it unavailable.. any suggestions? I’ve logged out & back in and still getting same error msg on console. 

 

8752A6D9-7ECC-4791-BFDD-A1D55639FA63.png

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The app (for whatever reason) doesn't show all the subscription options. Not sure about on the console, I haven't checked that. Sign into the store on PC at store.playstation.com and the options should all be there and working.

 

Screen Shot 2019-02-11 at 2.56.07 pm.png

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