Reply
Want to join in?

Sign in to continue

  • 17

    New messages in the last hour

  • Get a response within minutes

  • 92%

    92% percent of messages responded to

Accepted Solution

View Original

Problem Solved

View Original Post
20 Jan 2018
By yslyannick

yslyannick

  • Offline
62%
02 Rank
Progress
Accepted Solution

PS Plus Monthly Games Not Free

62 Replies 13,756 Views Created 20-01-2018
20 Jan 2018
By yslyannick

Hello, today I sought to claim my monthly PS Plus Games.

However, much to my surprise, Deus Ex: Mankind Divided is listed under the free monthly games but actually costs €29,99 as can be seen in the screenshot below. I'm using the Dutch PSN Store.

d3a502773305eea9e57029db7acc3ecc.png

Reply
LABELS:
View our house rules for posts
Post Reply Update Reply Cancel

Accepted Solutions

Accepted Solution

View Original

Problem Solved

View Original Post
Playstation Staff
Online Support

LordRoss

  • Online Support
  • Offline
LordRoss
Accepted Solution

Thanks for raising this issue with us.

 

This has been flagged with the PS Store Operations team for a fix and I will follow up as soon as I can to confirm that it’s been resolved.

 

Thanks

 

Update: This should now be resolved.

 

(Confirmed via image by @WhiteMonkey88)

 

5C6D2C85-C7B3-4F17-85CB-39B044DB8A8B.png

View solution in original post

PS Plus Monthly Games Not Free

[ Edited ]

All Replies

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
16
/16

Oran_Gina

  • MVP
  • Offline
100%
16 Rank
Progress
Oran_Gina
Accepted Solution

It's not just showing a price in the Dutch store, the same is true of the UK store. What happens if you put it in the basket, does it show as free then?

 

I can't check that myself as I already added it so I only see the download option.

Reply
0 Kudos

PS Plus Monthly Games Not Free





Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

yslyannick

  • Offline
62%
02 Rank
Progress
yslyannick
Oran_Gina
Accepted Solution

No, when I add it to the basket it actually wants me to pay.

74b304da969c4339080d7c740b92547e.png

Reply
0 Kudos

PS Plus Monthly Games Not Free

Accepted Solution

View Original

Problem Solved

View Original Post
10
/16

S2N-Ava

  • Offline
97%
10 Rank
Progress
S2N-Ava
yslyannick
Accepted Solution

I'll have a look later...   I added 6 items yesterday to my Library, all being FREE

 

I've checked in the Swiss Store and also now that Title has a price, if I've already added this Title...  the glitch has happened over night.

 

 

Ava

Reply
0 Kudos

PS Plus Monthly Games Not Free

005

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
16
/16

Oran_Gina

  • MVP
  • Offline
100%
16 Rank
Progress
Oran_Gina
yslyannick
Accepted Solution

https://twitter.com/AskPS_UK/status/954671641786814465

 

Hello sorry to hear that, This is something that we are receiving reports about, and we are looking into it at the moment. We'll have to ask you for your patience while we do this. Thanks. ^NJ

 

 

That's a reply to me earlier, so they are aware and hopefully it's on its way to being resolved. 

I'm sure it will be sorted long before we get to the February line-up.

PS Plus Monthly Games Not Free

[ Edited ]




Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

beyizzer

  • Offline
23%
02 Rank
Progress
beyizzer
Accepted Solution

Having the same issue in the US.  Haven't used my PS3 much since getting PS4 but I figure I should probably check for free games once a month on both systems...

Reply
0 Kudos

PS Plus Monthly Games Not Free

Accepted Solution

View Original

Problem Solved

View Original Post
Beta Tester
07
/16

PhillyK87

  • Beta Tester
  • Offline
95%
07 Rank
Progress
PhillyK87
Oran_Gina
Accepted Solution

Just checked on mine, I've already added the game to my account but when not signed in it's showing a price for Deus Ex. I'm sure they will sort it out quickly enough

PS Plus Monthly Games Not Free

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

yslyannick

  • Offline
62%
02 Rank
Progress
yslyannick
Oran_Gina
Accepted Solution

Thank you very much!

PS Plus Monthly Games Not Free

Accepted Solution

View Original

Problem Solved

View Original Post
10
/16

S2N-Ava

  • Offline
97%
10 Rank
Progress
S2N-Ava
yslyannick
Accepted Solution

Just looked....  I added that Title last night to my Library.

 

 

Whatever happened has happened in the last 8 hours as I added it just before the fault occurred...  I broke the System LOL (only Joking).

 

It will be sorted before the new month starts, so you won't miss out.

 

 

Ava

Reply
0 Kudos

PS Plus Monthly Games Not Free

005

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

Regolus07

  • Offline
40%
02 Rank
Progress
Regolus07
Accepted Solution

Also in the italian store the game has a price and ask for a payment

Reply
0 Kudos

PS Plus Monthly Games Not Free

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

tcmsurfer

  • Offline
44%
02 Rank
Progress
tcmsurfer
Accepted Solution

Same issue here in germany. Can't claim it right now. Thought it might be an 18+ issue.

Reply
0 Kudos

PS Plus Monthly Games Not Free

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

Omeganex9999

  • Offline
33%
02 Rank
Progress
Omeganex9999
Accepted Solution

Same here on the Italian store. I was able to download all the other games. 

Reply
0 Kudos

PS Plus Monthly Games Not Free

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

kyjoely

  • Offline
23%
02 Rank
Progress
kyjoely
Accepted Solution

I wonder if something is wonky with the store in general, when I try to browse for games it just comes up blank

Reply
0 Kudos

PS Plus Monthly Games Not Free

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16
46%
02 Rank
Progress
caroluz_brutalis
Accepted Solution

Just bought ps plus to get this game for free, and have the same issue...

 

PS Plus Monthly Games Not Free

Accepted Solution

View Original

Problem Solved

View Original Post
08
/16

mike20036

  • Offline
99%
08 Rank
Progress
mike20036
Accepted Solution

Yep I am having the same problem as well. Hopefully It should be fixed soon.

Reply
0 Kudos

PS Plus Monthly Games Not Free

Image and video hosting by TinyPic
Samsung 40 Inch LED 4K HDR TV|PS4Pro White|Nintendo Switch

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

Zvenks

  • Offline
21%
02 Rank
Progress
Zvenks
Accepted Solution

same issue for me

Reply
0 Kudos

PS Plus Monthly Games Not Free

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

Becmelcharlie

  • Offline
26%
02 Rank
Progress
Becmelcharlie
Accepted Solution

Same issue here for me on the Aussie store :(

Reply
0 Kudos

PS Plus Monthly Games Not Free

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

MDATech

  • Offline
61%
02 Rank
Progress
MDATech
Accepted Solution

Having same issue here in Oz. Anyone from Sony have an update?

PS Plus Monthly Games Not Free

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
14
/16

WhiteMonkey88

  • MVP
  • Offline
97%
14 Rank
Progress
WhiteMonkey88
MDATech
Accepted Solution

Wouldn’t get any update on it until 21:30 AEST at the earliest

PS Plus Monthly Games Not Free

Accepted Solution

View Original

Problem Solved

View Original Post
02
/16

MDATech

  • Offline
61%
02 Rank
Progress
MDATech
WhiteMonkey88
Accepted Solution

Good point 

 

Reply
0 Kudos

PS Plus Monthly Games Not Free

Accepted Solution

View Original

Problem Solved

View Original Post
MVP
14
/16

WhiteMonkey88

  • MVP
  • Offline
97%
14 Rank
Progress
WhiteMonkey88
MDATech
Accepted Solution

Sorry, that should’ve been 23:30. It’s run from UK and their support opens at 09:30 

Reply
0 Kudos

PS Plus Monthly Games Not Free

View our house rules for posts
Post Reply Update Reply Cancel