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17 May 2018
By Lance_87

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Download queue doesn't work anymore with PS3/Vita content.

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121 Replies 12,477 Views edited 17-05-2018
17 May 2018
By Lance_87

Hello,

 

Basically, when i try to add any of my PS3/Vita content from the Store (via PC) to the Download queue, i get the following message:

 

"Sorry, we were unable to queue your game for download on the PlayStation3. Please try again."

 

It happens if i add the item from its Store page, or from the Download list.

 

The problem is that the item is still added to the Queue, even if i get the error message or not. But the PS3 (or the Vita) won't recognize any content waiting to be downloaded. And most of the times it's impossible to remove the queued items, they randomly disappear/reappear for no reason, if i click to remove them they get stuck there. I added some demos for testing last week, i tried removing them, and they're still queued. This is not normal. Sometimes i manage to remove stuff, but maybe after 5+ attempts.

 

I tried contacting the Support but they blamed my network settings, which is impossible, as i never touched them in years and the Queue stopped working a couple of weeks ago, but i definitely used it. Also adding items in the queue doesn't require to have the systems turned on, they only need to be activated, you can queue items even if they're turned off, it's not rocket science. I know for sure that the problem is not just in my country or in Europe only, as i tried asking foreign friends with US/JP accounts and they get the very same issue. Also a friend from my same country got the same issue. They all say the PS4 content doesn't have any issues, but i can't verify it myself.

 

Is anyone getting the very same issue? Again, with PS3 and Vita content.

 

Thanks in advance for all replies.

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FWIW, the PS3 queue seems to be working fine again at the moment. If you want a bunch of content downloaded, now may be a good time, before it breaks again.

 

Also something that I have never seen before, or maybe I have never noticed it: the PS Store website has a hex version number mentioned at the bottom : "Version9d796c07". Wonder if it indicates they are pushing new releases/fixes to production, but again maybe it's always been there and I've never noticed.

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Download queue doesn't work anymore with PS3/Vita content.


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The 1M dollar question is of course why it was working last Friday, because it definitely did. Either it was pure luck, and the planets were somehow aligned positively, or they are actually working on the issue, but are not done yet. This might explain why there was no communication on it from support yet. Then again, it doesn't look like support has any insight on what is going on, since they keep stating the same message like a broken record.

 

Somehow, I can't believe it was coincidence that it was working, so I still keep some hope that they are effectively working on it.

 

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It's November 2018 and the PS3 Download Interface is still messed up. Cannot queue downloads from the site, your PS3 purchase/download history is a messy timeline you have to scroll to download your games, you can't mass check items you want to download in the background. I know the PS3 is not Sony's main focus. But just because you have active projects like the PS4 and PS5 as your current future device, you should not ignore the huge room for improvement you could give PS3 users (who most of us also own a PS4) and have active PS Plus accounts, meaning we are paying services, people). I can't believe a team cannot be and has not been assigned this task for a few months to improve upon this interface/process. Make it right please.

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FWIW, the PS3 queue seems to be working fine again at the moment. If you want a bunch of content downloaded, now may be a good time, before it breaks again.

 

Also something that I have never seen before, or maybe I have never noticed it: the PS Store website has a hex version number mentioned at the bottom : "Version9d796c07". Wonder if it indicates they are pushing new releases/fixes to production, but again maybe it's always been there and I've never noticed.

Download queue doesn't work anymore with PS3/Vita content.

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Oh snap! I put Steins;Gate from PS+ and it added just fine. And removed fine, too.

 

Nah, it's not possible. LOL. The "hex version" has always been there though.

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It's already looking better than last time. Last time a nightly download already failed after which the problem was there again.

So by means of test, I dropped Zombie Driver with all of its DLC in my queue, waiting for my PS3 nightly check at 4AM. This morning I see that the 20 or so downloads have disappeared from the queue. And I can still add and remove fine at this moment, so I'll assume that the 20 titles just downloaded fine overnight.

Now let's hope it stays that way.

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December 2018 from Canada here,

 

Yeah, I had this same problem. I had 27 games in the download queue, but they'd keep reappearing on the download queue, on the playstation store website.

 

What fixed it for me was:

-Go to the Playstation Download Queue Webpage

-Click cancel (an error window will pop saying it can't remove it at this time) keep clicking cancel or the x window, until the game is removed from your download queue.

It takes awhile, but the queue finally works again.

 

 

Download queue doesn't work anymore with PS3/Vita content.

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The cancel trick did not really fix the issue, because adding new titles to the queue would again expose the same issue and you'd have to rapidly click Cancel again to get rid of it.

 

The problem was at server side, and it does finally seem to have been fixed. I just tried and it still behaves fine. So, fingers crossed that after 6 months we finally have a properly working queue again.

 

To your point, what might still be the case, is that downloads added during those 6 months, still show that erratic behavior. So in that case, your suggestion to get rid of the items in the queue is still relevant to clean out the queue first. I have no way of testing because my queue had already been cleared out before I added the December PS+ games and then noticed that the issue appeared fixed.

Download queue doesn't work anymore with PS3/Vita content.

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So, after more than a week, is it safe to assume that it's truly solved?

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I sincerely hope so.

If it's actually working for you as well Lance then it is indeed something to celebrate.

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Just tried mine. All is working properly for me.

 

I can add games to the queue, remove them from the queue, and they started automatically downloading when I turned my PS3 on. 

 

 

It took some time, but it looks like the issue is finally resolved 

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Confirmed, i tried queuing some PS3/Vita content during the holidays, most of them were downloaded. I said "most of them" because the Vita queue system has always been crap, but it has nothing to do with this issue.

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Awesome. Cheers Lance.

I don't have a Vita so couldn't test that, and no idea what it's ever been like. But I've tried a few PS3 ones over the past couple weeks to keep an eye on it and all been working. 

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Mine also seems to be working fine. One new odd thing though, if I go back past the last 8 or so purchased my history then starts with the earliest things I purchased - in my case super rub a dub.

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Ah balls. Was hoping you'd say I was being a donkey and there was an easy fix. Blast. Can never remember what we have had on plus for ps3, and I know I've bought some castlevanias that I've not downloaded but not which ones. Grrrrrrrr.

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The only solution would be to contact Sony, but good luck with that. If you want a full list of all PS3 games you can check Wikipedia. You can also install PSDLE on your browser to generate a complete list of your PSN items.

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Thank you. The Wikipedia option is too much for me to be honest, my memory is shot. But i will at least Google this psdle fandango.

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