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08 Jan 2019
By Mham769

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Purchased game not found in library

17 Replies 660 Views Created 08-01-2019
08 Jan 2019
By Mham769

Just purchased shadow of the colossus only to find that it’s nowhere to be found in my library, not in the purchased section.

I have proof of transaction. Viewing the game directly in the store doesn’t work because I only have the option to add it the cart and purchase it again. What do?

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gavsta72

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Settings>account management>restore licenses

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Purchased game not found in library




I'm so excited about the new boring sterile forums. Top stuff NOT

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What does this have to do with the purchase? That setting is for the console, the game hasn't even reached the console.

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gavsta72

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Well it's obviously better than any advice or help you've given

 

Jebus....

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Purchased game not found in library




I'm so excited about the new boring sterile forums. Top stuff NOT

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Lance_87

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Excuse me sir? It's important to know if the game appears in the Download List from the web Store. It's not a dumb advice, for God's sake.

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Purchased game not found in library

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gavsta72

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Well yeah. Restoring licenses is usually the first port of call until more details are found out. Which like @mont348 mentioned, they no doubt bought it from the webstore or app and bought the PS3 version instead 

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Purchased game not found in library




I'm so excited about the new boring sterile forums. Top stuff NOT

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Phteve-the-Rock

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It is used to refresh the licenses that are being viewed on the console. Obviously the game was " purchased" as you say but it's not being displayed on the console. That's why just follow the advice and stop asking questions:)) (Kidding)

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We don't even know if the game is displayed from the web Store on PC or mobile. Hence my post, the console Store should be a last resort, the changes are seen in real time.

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castaway666

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Did you receive a receipt?

Are you logged into the correct account which purchased it?

Have you tried restoring licences?

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Mham769

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Yes

Yes

Yes

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castaway666

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Also where did you purchase the game from?

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The PlayStation store through the console

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castaway666

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If it was purchased on store, it would have the purchased icon next to it.

 

If this has somehow failed and you got the receipt for it. Contact PlayStation Customer Support and explain the issue, this can be done through phone or twitter.

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mont348

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Did you purchase via the PS4 console store or the online PlayStation store?

 

If via the online PlayStation store there maybe a chance you may have purchased the PS3 version? 

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Phteve-the-Rock

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just do it man...  You want help or not ?

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Help with what?

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Like with what the OP had, I mean it's a good advice not really seeing the point of the Questioning. That's all :D

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Not sure if trolling or... i don't have that game or issue. I'm still waiting to know if the OP took a look at the web Store, if it's not there it has nothing to do with licenses. Or maybe it's like what mont348 said and he bought the wrong game.

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