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27 Oct 2017
By D1m3b4g2

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Cannot purchase anything on PS Store

[ Edited ]
13 Replies 4,915 Views edited 27-10-2017
27 Oct 2017
By D1m3b4g2

I recently had an issue where my card started to be declined by the PS4 system after working for over a year.

 

To get round this I added my PayPal address to the PS4 and about 8 days ago the PSN plus renewal charge went through fine.

 

Now, yet again for absolutely no reason at all the PayPal address no longer works as a valid payment without any details at all being changed.

 

I tried to re-add my debit card with the address provided directly from my bank to make sure I wasn't deviating from the correct form; still says invalid payment method.

 

My bank say they can see the attempts at payments going through, they aren't blocking them, then the payment is being cancelled at the PSN end.

 

I gave it 24 hours and retried today. Same result, can't purchase anything even when adding my PayPal account back into the system.

 

I call PS support and the guy tells me I can't purchase anything for 48 hours because too many payments have been declined, for my own security. 

 

What are Sony / PSN are trying to protect against, me spending my own money?

 

They're happy to take £50 off of me for the PSN plus account and then deny me access to spend anything on actual games without making a single change to any of my wallet funding options.

 

The 48 hour period of not being able to buy anything extends ideally right over the entire weekend that I was hoping to actually have some down time and use my subscription.

 

Easy answer, I'm probably going to purchase the game on another platform and attempt to get my PSN account charge refunded.

 

You're a joke Sony, I'm going elsewhere.

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OsamaBinSpeedin

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Run into the same issue after being a diehard Playstation fan since PS1.  Sadly enough, Microsoft is doing a much better job with XBox so I finding myself powering it up a lot more over the 2 PS4s and PS3 that I still have.  Farewell Sony.

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gavsta72

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Ok see ya

Cannot purchase anything on PS Store




I'm so excited about the new boring sterile forums. Top stuff NOT

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Scribbles1188

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I was actually just coming back after the Spyro reignited announcement. Looking to buy a new console and everything, but I'm having trouble pre-ordering the game. No pre-order = no console. :\ Sucks for them I guess, but also sucks for me, because now I'm going to have to use a crappy X-box controller. So long for my nostalgic experience. ;-; </3

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gavsta72

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I'm sure it won't worry them in the slightest.

 

Besides, the game isn't released until September, so pre-order closer to release. There might be a different version or 2 also 

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rinnface

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I'm having the same issue, been trying to buy games the last few days and failing.

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WastedJoker

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I really hate that this is still an issue years later. I've got 3 zero amount missed charges on file trying to buy RDR2 yesterday.

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Endareth

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I appear to be having this issue now too, been trying to make a purchase for the past couple of days. Tried several different payment methods, and the "test" $1 payment gets charged, then the store throws an error. Trying to contact support now, but that looks like being a painful process... Not impressed.

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vhs96

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Welcome to the club, you have just lost the privilege of being able to buy games with your account. Same happened with me months ago, using different cards doesn't work either. 

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daniellesolson

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Was this ever fixed for you? Having the same issue and having trouble reaching support.

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vhs96

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I'm sorry to say, but no. I still have this issue. It's extremely annoying. I think our accounts are bugged. And sony support don't know what to do. If there is ever a ps5 comming out, I'm not buying it.

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D1m3b4g2

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Nope. Never fixed. I removed all my payment options and my psn membership lapsed about two or three days ago. I’ve moved to steam and pc gaming. 

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Did the same to me over and over again, and then I went around it an redeemed a code instead an I managed to get the game I wanted that way and then received this email, basically telling me they’re cancelling the agreement I have with them through my PayPal.. makes no sence why they have the need to do this. 

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