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05 Apr 2018
By Xavioki

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I can’t connect to the PlayStation store

26 Replies 20,052 Views Created 05-04-2018
05 Apr 2018
By Xavioki

I want to buy or download games I’m my ps4 and each time I press the PlayStation store it only appears a message saying Plase wait. I wait for half and out and try it several times and the issue continues. 

I have to say that I can play online normally but it won’t let me access de Playstation Store image.jpg

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Bungeye072

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I found a solution thatt helped me. Start PS4 in safe mode ( turn on ps by holding the on button on the console until you here a 2nd beep takes about 5 secs before 2nd beep) . Turn your controller on with the usb cable. A list of options come up pick Number 5 rebuild database. It says may take a few hours mine was done in 5 mins. That worked for me I hope it helps

 

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I can’t connect to the PlayStation store


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gavsta72

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Reboot your modem/router

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Xavioki

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Thanks for the reply but I already did it a couple of times. And it’s the same. I’m thinking it could be something to do with my IP addresse 

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Bungeye072

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I've been having the same problem for a few days. Anything related to the store just gets stuck in the please wait loading loop. I've done all the restart and turn off,log off still doesn't work. I even took my ps4 to friends with a better internet connection. Its frustrating because it seems to be on the increase with no real solution   

I can’t connect to the PlayStation store

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Xavioki

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Exactly same here in my situation 

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Bungeye072

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I found a solution thatt helped me. Start PS4 in safe mode ( turn on ps by holding the on button on the console until you here a 2nd beep takes about 5 secs before 2nd beep) . Turn your controller on with the usb cable. A list of options come up pick Number 5 rebuild database. It says may take a few hours mine was done in 5 mins. That worked for me I hope it helps

 

I can’t connect to the PlayStation store

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Red_Devil_21_EWA
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Man,thanks alot

Been sitting with this problem sices black Friday 2018

 

 

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Gloyalty901

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You’re the real MVP

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Xavioki

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Thank you it works 

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Bungeye072

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Cool glad to hear

 

I can’t connect to the PlayStation store

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chaoskirby34

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Is there a way to put the PS4 into safe mode without connecting the remote with a usb cable? Because the usb ports are so busted up from me putting cables in the wrong way that neither of them work

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chaoskirby34

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Im having the same problem connecting to the store but logging out and back in doesnt help, neither does reconnecting to wifi or unplugging and plugging back in the router

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I havent tried restarting or turning the PS4 off and on yet

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chaoskirby34

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Nope neither of those works either

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MaxyPipes

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Thank You .....it worked for me too

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abbassion

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You are a hero thank u so much ive watched a couple youtube videos and they all said i had to factory reset my ps4 this was way more easier 👍🏻

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This worked for me top man 

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This worked for me too, thanks! 

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man, i tried it but it doesn't work, do you have another solution for me?

 

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Falcus1990

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This sounds similar to my issue although maybe a bit different. My problem is it will do the login cycle then it kicks me back to the screen just before I tried to login and tell me to login to PSN to access network features.

The weird part is the fact it only appears to affect this account. The other 2 PSN accounts on the exact same system can login just fine, yet I can access the store and everything no problem on this account on a browser, just not on the PS4 itself.

 

I'm still to find a solution to this problem

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Xavioki

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Did you try what bungeye072 told me, it works for me 

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