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31 Dec 2018
By Unknown_Crawler

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Playstation store stuck at please wait screen (PS4)

36 Replies 37,283 Views Created 31-12-2017
31 Dec 2018
By Unknown_Crawler

Hey I have been having this problem with the PlayStation store. Whenever I open the store. Whenever I select it, it is stuck on the please wait screen with the triangle, circle, square, and x symbols spinning. I have restarted my router and turned off my PS4 and I have gotten no answers so far. PlayStation support hasn't helped me at all and I am getting kinda frustrated with this situation. Can someone help me please?

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Bungeye072

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You have to load PS4 in safe mode ( turn on ps by holding the on button on the console until you hear a 2nd beep should take about 5 secs ) Turn controller on with usb cable plugged in. A list comes up pick option 5 rebuild database. It says it takes a few hours but mine only took about 5 min. So I hope that helps  

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Playstation store stuck at please wait screen (PS4)


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RanaDewana

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Having the same problem since two days. Any solution to it anyone???

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RailingAssassin

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Everything works fine, but why everytime  I try to load the PlayStation store on the ps4 it never loads????? Plz tell me why I can't access this and pay for games or anything lol what is going on?? This has never happened to me.... psn plz update us on this issue or error

Playstation store stuck at please wait screen (PS4)

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FightingFinatic

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same for me unfortunately 

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BluGardian

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Me too! Wouldn't open just please wait for 30mins. Ps+ opens but when i click monthly games " Please Wait " on that also. Everything else works, games, my account, surfing the net via browser with 32Mbps speed after a network test. Too many users getting this so it's not due to our individual settings or wifi, it's obviously a bug in the software.

As usual Sony are mute and like all lazy helpline staff who are stuck they blame the user's gear and internet connection! Any help from the Mods on here please??

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jsefan6665

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Yup same 

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I have the same problem here. Did anyone here get this thing solved?

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MmICEMAN

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Cant get into PS store since update 3/8/2018

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Br0sE11D0N

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Same here

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audavid

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Yes me too. Im stuck on the loading screen

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Oran_Gina

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Loads just fine here. Try powering your router on and off or have a look at;

 

Fix & Connect

 

  • My PS4 can’t connect to the internet
  • I can’t sign in to PSN
  • My online experience is poor

 

Please visit our Fix & Connect online tool if you require help with connectivity issues on your PS4 system.

https://connection.support.playstation.com/#/

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DUDE ! I swear i love you so much right now for this lovely help you have provided with the answer, i swear you are a legend in my book for this, thank you so MUCH !

Playstation store stuck at please wait screen (PS4)

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Bungeye072

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You have to load PS4 in safe mode ( turn on ps by holding the on button on the console until you hear a 2nd beep should take about 5 secs ) Turn controller on with usb cable plugged in. A list comes up pick option 5 rebuild database. It says it takes a few hours but mine only took about 5 min. So I hope that helps  

Playstation store stuck at please wait screen (PS4)

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BeAsTmAnBro21

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I think I may have found a legend here guys..

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SquidButt

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Kudos. You fixed my problem! I didn’t even know it had safe mode. Only took 5 mins to rebuild too

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NaeNae51699

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OMG thank you so much! This has been a problem for 4 months now!

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PINKGU_Y

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Does it erase your file?

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Banidu

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Thank you man.

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Reapersoul213

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Thanks sm 

 

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lol_k_den

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This worked for my brother too. Only took a couple minutes to defrag the hard drive doing this. Nothing was lost or anything, and the store works nicely now

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anti_user

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Worked! Thanks!

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