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So I've just digitally preordered Spyro: Reignited Trilogy on PS4 after reading "Preorder to get Spyro theme". I didn't get the theme. So I do some research online and it turns out only US users can download the theme right now. The UK (among other places) has to wait for the game's launch to download the theme.
Now this is frustrating for the obvious reason of waiting all that time to download it, but also because there is no small print explaining this. Sony literally bait you into purchasing the game with this lie by telling you when you preorder you get the theme. I've preordered. So where's my theme?
What's most bizarre is how the US CAN download the theme right away...Where is the logic? It doesn't seem to affect Sony in any way by not letting us download it now.
Just want to help raise awareness of this issue as I know I'm not the only one to fall for this false claim. Wish I bought the physical version now which is £5 cheaper.
Its because you can cancel your preorder in EU, you can't in US. It actually makes sense.
I read that, but it also says if you cancel a digital preorder that comes with additional stuff (In this case the theme), it would prevent you from using it, so it's not like you can keep the additional things, which is fair...But also takes me back to my original question
I’ve been around the internet reasearching why the pre order themes are not downloading for some people, and me as well. What you said kinda makes sense but at the same time not, I went over to my downloads and check over the game I pre ordered but there was no way to cancle it. So I only got the game but not the bonus theme as well. (And yes i’m in the EU currently)@stenbocken
this is literally insane. i just got the same problem, pre-ordered the game and got no theme for it. thank you for explaining the reason for that, im still *****, really wanted to have a look at that new spyro before the launch (104 day, omg)
I also pre-ordered it cuz I wanted the theme... WELL, I live in Finland so no theme for me :> ...
Same here! I found your thread now after I though I have a problem somewhere in my account and started googling this. I just preordered Spyro, I'm currently in Qatar and was thrilled by the theme and bang, no theme no avatar. I searched the entire PS4 system for this and re-read their description. It's ***** me off already. Also though I'm not willing to cancel the order, there is no way to cancel it anyways. Let's damn wait for September...
I pre-ordered the Spyro game but I never got my pre-order add-ons either, and I've tried everything to get them, I tried to show them proof but they refuse to give me the add-ons. I'm still trying to get them even now.
PSN said they even have them but they said, "we wont give them".
You bought a disc from a third party? It’s up to the retailer to provide you the code. You need to talk to them about it.
And you should probably edit the post and remove the picture with a bunch of personal details on it. This is a public forum. Anyone can see your name, email, postal address...@Shiron91
I have a question. So I preordered 2 movies that are suppose to come with themes and avatars. It said it would send the code through email but I think I accidentally deleted the email with the codes. So how can I get the codes back or did I just lose them forever?
The email will still be in your "trash" if you use gmail that is@DwayneWade0003
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