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Settings -> Devices -> Playstation VR -> Playstation VR Device Software :
It says "Current Version 3.10"
I click "Update Playstation VR Device Software"
It says that 4.10 is available.
I click "Next" then "Update"
It downloads 9.66MB update file.
When finished I get "An error has occured (CE-40997-9)"
Then I click "Ok" and nothing happens.
I just updated System Software to 6.00.
The code "CE-40997-9" can't be found anywhere on the internet.
What shall I do to solve this ?
Yes, rather annoyingly there isn't any info on this one.
Is the headset turned on while you're trying to update?
Have a look in Notifications , press options button and then choose downloads. If the update is listed there, delete it.
Have you connected the PS4 with an ethernet cable or wifi?
I just checked, there's no download entry for the PSVR update. Only for some games and the PS 6.00 update (which is already installed).
The download for PSVR is happening during update. The progress bar goes 100% and then the error happens. It's like a pre-requisite is not met or similar.
I just tried it again and it worked !!
I'm sure I tried every combination last night, but got the error. Don't know what changed, but the device finally updated to 4.10.
Thanks for taking the time !
Really pleased to see its worked eventually. Thanks for letting us know@mserkan
Hi iv just set up my vr i got today and i am having exactly the same problem same error code has come up yet this is the only site with any mention of the error code please help i was so looking forward to using it@Oran_Gina
Same thing here. No matter how many times I try it won't work
Why does it say solved when it very much isn't solved as same is happening to me and there is no solution here
Because it seemed to be a temporary problem. As I stated before, the problem resolved by itself the next day, despite not having changed anything.@oranbhoy04
does anyone from Sony come on to these threads ? its a joke we can't have 24/7 support, I went to go back on the PSVR tonight after months not bothering with it & nowm I cant ,I think ill just sell it TBH@mserkan
ok so found a fix that worked for me, I booted the PS4 in safe mode and used option .4 Rebuild database and it updated in safe mode then rebooted and I'm back on
Rebuild Database is option 5, not 4 (just in case it confuses anyone reading)
I tried the rebuild database and it still gives me the same error when it downloads what else is there that we can try ????
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