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11 Sep 2011
By Twitcher88

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BBC iplayer is not working!!!!

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20 Replies 18,764 Views edited 02-05-2012
11 Sep 2011
By Twitcher88

every time i try and play bbc iplayer a message appears saying " sorry there seems to be a problem. please quit the application and try again later" this has been happening for over a month now and I'm getting really fustrated. any help?

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@biggayrich wrote:
Fixed this problem by ensuring the date and time was correct. Also make sure you have at least 2gb free on hard drive.
For those of you who have tried all the previous suggestions and are still getting the message come up, go to browser, press triangle and then tools and enable the cookies, it is essential that cookies are enabled for iplayer to work. I had this same problem and at some stage I had accidentally disabled the cookies without realising, came to use iplayer later down the line and didn't work, tried all the things other people suggested but still no joy, I decided to check all the options on the browser and noticed cookies had been disabled, so I enabled them then went straight to iplayer and problem solved!!!


I have combined the two suggestions provided that seem to work for most people with iplayer issues.

 

Rabid

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xXoChRiiSoXx

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@Twitcher88 wrote:

every time i try and play bbc iplayer a message appears saying " sorry there seems to be a problem. please quit the application and try again later" this has been happening for over a month now and I'm getting really fustrated. any help?




 

If using the web browser, clear cookies, cache and authentication information and try again.

 

:Sniper:

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@xXoChRiiSoXx wrote:

@Twitcher88 wrote:

every time i try and play bbc iplayer a message appears saying " sorry there seems to be a problem. please quit the application and try again later" this has been happening for over a month now and I'm getting really fustrated. any help?




 

If using the web browser, clear cookies, cache and authentication information and try again.

 

:Sniper:


This would be the initial suggestion, to do this start up the Internet Browser through the XMB and press the Triangle Button, under 'Tools' there should be the option to delete these.

 

Let me know how you get on,

 

Rabid

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I've also got this problem, had it since the update. Thought I'd wait till I found a solution on the internet which I havn't yet.

 

I've tried all the deleting the cache/cookies ect. I even reset my PS3 which made me lose my main account (fergot my Email and password). Any idea's what's going on?

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I too have been having trouble since the update, I notice a thing called "my channels" thought this is interesting, downloaded most of them to see what they were like, sony seems to be trying to set it up as a iptv network channel with easy button feature.

 

downloaded them all until I got to bbc iplayer, downloaded it, installed it, loaded up, then I get the same message, I think this is a software issue from sony, don't think they fixed it up right either that or the problem is coming from bbc, because my mate is having the same problem with his, he's getting the same thing.

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biggayrich

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Fixed this problem by ensuring the date and time was correct. Also make sure you have at least 2gb free on hard drive.
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@biggayrich wrote:
Fixed this problem by ensuring the date and time was correct. Also make sure you have at least 2gb free on hard drive.

It might be worth trying the above suggestion and if it still doesn't work let me know.

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Gameware51

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wtg (Way To Go) Worked gr8 For Me Ppl Plz Remeber The Storage Needed OTher Than Seting Just Date and Time And Remeber To Set A Time Zone That Supports bbc Iplayer Like London Time Zone Ect :P Peace Out.

 

Gameware51 On Psn

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@biggayrich wrote:
Fixed this problem by ensuring the date and time was correct. Also make sure you have at least 2gb free on hard drive.
For those of you who have tried all the previous suggestions and are still getting the message come up, go to browser, press triangle and then tools and enable the cookies, it is essential that cookies are enabled for iplayer to work. I had this same problem and at some stage I had accidentally disabled the cookies without realising, came to use iplayer later down the line and didn't work, tried all the things other people suggested but still no joy, I decided to check all the options on the browser and noticed cookies had been disabled, so I enabled them then went straight to iplayer and problem solved!!!


I have combined the two suggestions provided that seem to work for most people with iplayer issues.

 

Rabid

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fixing the date and time worked for me too, thanks guys

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Tried all the suggested fixes including date and time check. still not working

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elmungo

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set the time via the internet it worked for me thaaaaaaaaaaaaaank god! 

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Just traded my old ps3 in for a slimline bbciplayer not working very frustrated please help
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For those of you who have tried all the previous suggestions and are still getting the message come up, go to browser, press triangle and then tools and enable the cookies, it is essential that cookies are enabled for iplayer to work. I had this same problem and at some stage I had accidentally disabled the cookies without realising, came to use iplayer later down the line and didn't work, tried all the things other people suggested but still no joy, I decided to check all the options on the browser and noticed cookies had been disabled, so I enabled them then went straight to iplayer and problem solved!!!
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Worked for me to disabling the cookie blocker, Thanks Whoopee :-)
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Go on to internet browser, press triangle, go onto tools, click javascript, then click on !!!!!!!!

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if douse not work get the bbc iplayer app from ps3 store for  free

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Mine just comes up with "is loading..." And it just stays like that help plz
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roberts180 wrote:
Mine just comes up with "is loading..." And it just stays like that help plz

 

2 things to check.

 

Launch the browser on the xmb & press triangle.

Scroll up to tools & press [right] on the d-pad.

Make sure that cookies are set to 'allow' & javascript is set to 'on'.

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'Sorry' message every time. Tried all of the above; nothing...

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'Cats and dogs, loving together - mass hysteria.'

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You have to delete iplayer then reinstall it from the 'my channels' section to get the old version back.

 

It seems they've taken down the newer 1.01 version as it wasn't working fo several people:

http://community.eu.playstation.com/t5/PlayStation-3-Technical-Help/BBC-Iplayer-MEDIA-SOURCE-ERROR/m...

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