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15 Dec 2013
By VizuallFX

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DLC Won't Install - 'Waiting to install...' PS4

32 Replies 46,184 Views Created 15-12-2013
15 Dec 2013
By VizuallFX

Today, I bought the Season Pass for Assassin's Creed 4. I downloaded Blackbeards Wrath, Florentine and Crusader Pack and the Kraken Ship Pack. I purchased and downloaded all three. But after I downloaded them, when I go into notifications on my PS4, it says 'Waiting to install...' on all of them. I live in New Zealand. What is going wrong? Is it Ubisoft, PSN or just my console?

Please, if you can help, drop me a message, below.

Thanks
Stephan

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The only time I ever saw that message was when I was downloading Contrast and it downloaded a patch. The patch was listed as "waiting to install" because Contrast was still downloading. Once Contrast had downloaded and installed, the patch installed itself.

I assume you already have Assassin's Creed 4, and have the required data installed. In this case, I would think the DLC would install automatically. All the downloadable packs I have for AC4 have installed themselves quite happily. Are you only experiencing this with the season pass packs?
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The season pass packs are the only ones I've tried to install. I would like to note that the disc I got is from Amazon (US) but I live in New Zealand. I bought the season pass on the PSN Store (NZ). When I go to the gamepage link on the DLC it takes me to a page where it has everything, including the trophies I've earned for AC4. So I definitely have the right game and add ons to go. But would me purchasing the disc in the US and the Season Pass on the NZ store cause any problems? Just an idea.

Thanks for replying, please do so again if you have more knowledge,

Stephan
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The question of whether DLC on the PS4 is region-locked in the same way as it is on the PS3 is one we still have no answer for.

Could you check the spine of the case of your US copy of AC4 and tell us the code printed at the bottom. On mine, bought in NZ, the code is CUSA 00009.
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On the bottom of mine says CUSA 00010. Any way this could help?

I found another thing. When I got my library, it has the icon for Black Flag and below it says '4 Add-Ons'. Below this there is a CD icon, but it is half opacity. My Assassins Creed disk on the homepage has a full disc. But here's where it gets strange, when I click on the one in my library, it comes up with a page for the game. On the page it displays the trophies I have, matchin the overview on the homepage. But below it, the recent activity doesn't match at all, it has no in game activites, only likes and rates.

Why does it make a connection to my trophies but nothing else? And why is the disc in my library only half opacity but the one on the homepage is full?

Some things that could help with the investigation? No? Anyway thanks for the reply, if you can help please stay with me.

Thanks
Stephan
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I suspect the DLC from the season pass is expecting code CUSA 00009, not CUSA 00010. It sounds like DLC is locked at least to code, if not region.
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Thank you for all the help. I'll be contacting Playstation via phone and email.

Thanks very much
Stephan
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I actually have a similar problem. I downloaded the DLC, which was free.

I didn't play for a few days and the status would say 'Waiting to install...'.

So, I deleted it and tried to download it again...and now it asks me to pay for it!

I don't understand. The DLC appears in my purchase list, but I cannot redownload it and it looks like the only option is to pay for it.

I contacted customer service via email, but no reply yet.

Any suggestions?

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If you bought the game from Amazon then it may well be the US version of the Game. What everyone one has to realise is that if you buy a game from US or any other country outside your own, then you must download content associtated with that version of  game you purchased from its region PSN store.  For example a US version game will require you to have a US PSN account to download content for the game you bought.  As the original poster has downloaded content from the NZ PSN network -it is only for content for the NZ distributed game.  So he has wasted his money unfortunatly.  Unless Sony will refund it.

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Thanks for the reply.

I'm in the UK store, but I bought the game int the US. Still, I was able to download the DLC free of charge a few days ago. The only thing is that it wouldn't complete the installation.

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Yeah, you have the exact same problem as I have. Game purcahsed from a different country than the DLC. I'll ring Playstation and update you afterwards.

Stephan
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Similar problem I live in canada but my original psn account is UK since psn does not allow to change country I'm still using my uk account recently I bought bf4 Canadian version and play on my uk account I decided to buy premium add on paid 40gbp and it's "waiting to install " for last 2 days
This is really annoying ... I hope this is not region blocked
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Yeah, it is. Playstation's reason is that the DLC is usable but you need to buy a UK game for it. Bad, I know. But they won't issue a refund. Makes me very sad.

 

Thanks

Stephan

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Thanks for the info!

At least now we know :(

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Evsame i boart the ripper for $ 3.69 and all its saying is waiting to install its really bugging me.

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@HoRiZoNxNiNjaZ wrote:

Evsame i boart the ripper for $ 3.69 and all its saying is waiting to install its really bugging me.


Hey HoRiZoNxNiNjaZ,

 

I'm sorry to hear of your frustrations there.

 

Could you please check the disc ID of your Ghosts game? If it's anything other than CUSA-00025 then DLC from the ANZ PlayStation Store is not compatible with the disc.

 

Should you have the correct gamedisc pelase try deleting and redownloading the content. Simply navigate to Notifications -> Downloads List -> Highlight the Ripper -> press options and select delete.

 

Now simply redownload the content via your Library.

 

Regards,

 

Scion_122

 

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I think it's an insanely stupid setup. It's the same bloody game, except one is US and the other is NZ, I can't believe they would seperate DLC as well, games I understand, not DLC. They refuse to refund me, I'm furious, I'm asking if they can transfer the DLC to a US account somehow. If not, then I'm going to ring them. I'll update you afterwards.

Thanks
Stephan
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Im so insanely mad right now because I have a UK account and I live in the UK and I bought a map pack from cod ghosts called "Devastation" and it's saying waiting to install... Isn't it supposed to install automatically?
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Hi SSJ_prince1,

I am sorry to hear of the issues you are having with the Devastation DLC.

Could you please confirm the disc ID located on the Call of Duty Game Disc? It will begin with 4 letters 'CUSA', followed by a series of numbers.

Regards,

Scion_122
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I have the same issue, been trying for weeks now, I live in the UK
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Yeah. I resorted to selling my game and repurchasing it in my home country. A loss of money, but if the DLC cost a foot up the ass then it's probably worth it.

 

Your decision. Sucks :(

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